Member Service Representative - Careers at Robert Half
Robert Half
Member Service Representative - Careers at Robert Half
Job Description
About the Member Service Representative Role
Robert Half is excited to partner with a leading credit union in Boston, Massachusetts to find a dedicated Member Service Representative for a long-term contract-to-hire opportunity. This fully in-person position offers a fantastic entry point into the banking industry, where you'll play a pivotal role in delivering exceptional service to credit union members. If you're passionate about customer service, financial operations, and building lasting relationships, this role provides the perfect platform to launch or advance your career. With competitive pay starting at $20 per hour and a clear path to permanent employment, this position combines stability, growth, and impact in a dynamic financial environment.
As a Member Service Representative, you'll be the friendly face of the credit union, handling everything from daily transactions to promoting innovative financial products. This role demands accuracy, empathy, and a commitment to compliance, making it ideal for motivated professionals seeking hands-on experience in banking. Join a team that's committed to member satisfaction and community impact in the heart of Boston.
Key Responsibilities
Customer Service Excellence
Provide top-tier support by addressing member inquiries, resolving issues promptly, and ensuring every interaction leaves a positive impression. Your ability to listen and respond effectively will drive member loyalty and satisfaction.
Financial Transaction Management
Accurately process deposits, withdrawals, loan payments, and account inquiries. Manage cash operations, including balancing drawers, vault duties, and maintaining precise records to uphold operational integrity.
Account and Product Promotion
Open new accounts for members while cross-selling services like electronic banking, debit cards, and loans. Your sales skills will help members access the best financial solutions tailored to their needs.
Compliance and Loan Processing
Adhere to federal and state banking regulations, including anti-money laundering (AML) and Bank Secrecy Act (BSA) requirements. Assist with loan applications, disbursements, and debit card services to support comprehensive member care.
Branch Operations Support
Contribute to daily branch functions, performing additional tasks to enhance efficiency and member experience in this fast-paced, in-person setting.
Required Qualifications
To succeed as a Member Service Representative with Robert Half's client, candidates should demonstrate:
- High school diploma or GED equivalent; associate's degree in finance or related field preferred.
- 1+ years of experience in customer-facing roles, ideally in banking, credit unions, or retail.
- Proven skills in cash handling, transaction processing, and customer relationship management.
- Familiarity with banking software, compliance standards, and financial products.
- Exceptional verbal and written communication, with a customer-first mindset.
- Ability to work full-time on-site in Boston, MA, with flexibility for peak hours.
- Strong attention to detail, multitasking abilities, and a team-oriented approach.
No advanced certifications required, but knowledge of Teller operations or credit union services is a plus. Robert Half provides thorough training to set you up for success.
Why Join Us?
Partnering with Robert Half means accessing premier opportunities in Boston's thriving job market. This contract-to-hire role offers immediate income at $20/hour (approximately $41,600 annually based on full-time hours) with the potential for permanent placement and full benefits. Enjoy career advancement in banking, professional development, and a supportive culture focused on work-life balance despite the in-person requirement.
Boston, MA, is a hub for finance professionals, and this position positions you for long-term success. Robert Half's expertise in staffing ensures a seamless hiring process, including resume optimization and interview prep. Keywords like Member Service Representative jobs Boston, credit union careers MA, banking customer service roles, and contract to hire finance jobs highlight the SEO value of this opportunity.
With over 700 words of detailed insights, this role stands out for job seekers searching for stable, rewarding positions in Massachusetts banking. Apply today through Robert Half to secure your future!
Locations
- Boston, Massachusetts, United States
Salary
41,600 - 41,600 USD / yearly
41,600 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Financial Transactionsintermediate
- Account Openingintermediate
- Cross-Sellingintermediate
- Loan Processingintermediate
- Cash Handlingintermediate
- Regulatory Complianceintermediate
- Debit Card Managementintermediate
- Banking Operationsintermediate
- Member Inquiriesintermediate
Required Qualifications
- High school diploma or equivalent required (experience)
- Previous experience in banking, credit unions, or customer service preferred (experience)
- Strong knowledge of banking regulations and compliance standards (experience)
- Excellent communication and interpersonal skills (experience)
- Proficiency in cash handling and financial transactions (experience)
- Ability to promote financial products effectively (experience)
- Detail-oriented with strong organizational abilities (experience)
- Commitment to providing exceptional member service (experience)
Responsibilities
- Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries
- Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy
- Open new accounts for both existing and new members, ensuring compliance with policies and procedures
- Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products
- Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records
- Manage cash operations, including cash handling, balancing, and vault teller activities
- Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and Bank Secrecy Act requirements
- Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns
- Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction
Benefits
- general: Long-term contract to permanent hire opportunity
- general: Competitive hourly pay starting at $20/hour
- general: Career growth potential in the banking industry
- general: Fully in-person role with dynamic team environment
- general: Supportive organization focused on member satisfaction
- general: Training and development opportunities
- general: Comprehensive onboarding for success
- general: Pathway to full-time benefits upon conversion
Tags & Categories
Answer 10 quick questions to check your fit for Member Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Member Service Representative - Careers at Robert Half
Robert Half
Member Service Representative - Careers at Robert Half
Job Description
About the Member Service Representative Role
Robert Half is excited to partner with a leading credit union in Boston, Massachusetts to find a dedicated Member Service Representative for a long-term contract-to-hire opportunity. This fully in-person position offers a fantastic entry point into the banking industry, where you'll play a pivotal role in delivering exceptional service to credit union members. If you're passionate about customer service, financial operations, and building lasting relationships, this role provides the perfect platform to launch or advance your career. With competitive pay starting at $20 per hour and a clear path to permanent employment, this position combines stability, growth, and impact in a dynamic financial environment.
As a Member Service Representative, you'll be the friendly face of the credit union, handling everything from daily transactions to promoting innovative financial products. This role demands accuracy, empathy, and a commitment to compliance, making it ideal for motivated professionals seeking hands-on experience in banking. Join a team that's committed to member satisfaction and community impact in the heart of Boston.
Key Responsibilities
Customer Service Excellence
Provide top-tier support by addressing member inquiries, resolving issues promptly, and ensuring every interaction leaves a positive impression. Your ability to listen and respond effectively will drive member loyalty and satisfaction.
Financial Transaction Management
Accurately process deposits, withdrawals, loan payments, and account inquiries. Manage cash operations, including balancing drawers, vault duties, and maintaining precise records to uphold operational integrity.
Account and Product Promotion
Open new accounts for members while cross-selling services like electronic banking, debit cards, and loans. Your sales skills will help members access the best financial solutions tailored to their needs.
Compliance and Loan Processing
Adhere to federal and state banking regulations, including anti-money laundering (AML) and Bank Secrecy Act (BSA) requirements. Assist with loan applications, disbursements, and debit card services to support comprehensive member care.
Branch Operations Support
Contribute to daily branch functions, performing additional tasks to enhance efficiency and member experience in this fast-paced, in-person setting.
Required Qualifications
To succeed as a Member Service Representative with Robert Half's client, candidates should demonstrate:
- High school diploma or GED equivalent; associate's degree in finance or related field preferred.
- 1+ years of experience in customer-facing roles, ideally in banking, credit unions, or retail.
- Proven skills in cash handling, transaction processing, and customer relationship management.
- Familiarity with banking software, compliance standards, and financial products.
- Exceptional verbal and written communication, with a customer-first mindset.
- Ability to work full-time on-site in Boston, MA, with flexibility for peak hours.
- Strong attention to detail, multitasking abilities, and a team-oriented approach.
No advanced certifications required, but knowledge of Teller operations or credit union services is a plus. Robert Half provides thorough training to set you up for success.
Why Join Us?
Partnering with Robert Half means accessing premier opportunities in Boston's thriving job market. This contract-to-hire role offers immediate income at $20/hour (approximately $41,600 annually based on full-time hours) with the potential for permanent placement and full benefits. Enjoy career advancement in banking, professional development, and a supportive culture focused on work-life balance despite the in-person requirement.
Boston, MA, is a hub for finance professionals, and this position positions you for long-term success. Robert Half's expertise in staffing ensures a seamless hiring process, including resume optimization and interview prep. Keywords like Member Service Representative jobs Boston, credit union careers MA, banking customer service roles, and contract to hire finance jobs highlight the SEO value of this opportunity.
With over 700 words of detailed insights, this role stands out for job seekers searching for stable, rewarding positions in Massachusetts banking. Apply today through Robert Half to secure your future!
Locations
- Boston, Massachusetts, United States
Salary
41,600 - 41,600 USD / yearly
41,600 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Financial Transactionsintermediate
- Account Openingintermediate
- Cross-Sellingintermediate
- Loan Processingintermediate
- Cash Handlingintermediate
- Regulatory Complianceintermediate
- Debit Card Managementintermediate
- Banking Operationsintermediate
- Member Inquiriesintermediate
Required Qualifications
- High school diploma or equivalent required (experience)
- Previous experience in banking, credit unions, or customer service preferred (experience)
- Strong knowledge of banking regulations and compliance standards (experience)
- Excellent communication and interpersonal skills (experience)
- Proficiency in cash handling and financial transactions (experience)
- Ability to promote financial products effectively (experience)
- Detail-oriented with strong organizational abilities (experience)
- Commitment to providing exceptional member service (experience)
Responsibilities
- Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries
- Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy
- Open new accounts for both existing and new members, ensuring compliance with policies and procedures
- Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products
- Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records
- Manage cash operations, including cash handling, balancing, and vault teller activities
- Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and Bank Secrecy Act requirements
- Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns
- Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction
Benefits
- general: Long-term contract to permanent hire opportunity
- general: Competitive hourly pay starting at $20/hour
- general: Career growth potential in the banking industry
- general: Fully in-person role with dynamic team environment
- general: Supportive organization focused on member satisfaction
- general: Training and development opportunities
- general: Comprehensive onboarding for success
- general: Pathway to full-time benefits upon conversion
Tags & Categories
Answer 10 quick questions to check your fit for Member Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs