About the Patient Care Coordinator Role at Robert Half

Join Robert Half's esteemed network of healthcare professionals as a Patient Care Coordinator in Dorchester, Massachusetts. This contract position offers a dynamic opportunity to make a meaningful impact on patient lives while advancing your career in healthcare administration. Robert Half, a leader in staffing solutions, connects top talent with premier healthcare organizations seeking dedicated individuals to enhance patient experiences. In this role, you'll be the welcoming face and efficient backbone of a busy clinic, ensuring smooth operations and exceptional care delivery. With Dorchester's vibrant community and proximity to Boston's world-class medical hubs, this position is ideal for professionals passionate about patient-centered service. Whether you're starting in healthcare coordination or seeking to expand your expertise, Robert Half provides the platform for growth, flexibility, and professional fulfillment.

Why Patient Care Coordination Matters

Patient Care Coordinators are pivotal in modern healthcare, bridging administrative efficiency with compassionate care. You'll manage the patient journey from scheduling to follow-up, contributing to higher satisfaction rates and streamlined clinic workflows. This role demands a blend of organizational prowess, empathy, and technical savvy, making it perfect for those who thrive in fast-paced environments. Robert Half's contract model allows you to gain diverse experience across healthcare settings without long-term commitments, positioning you for permanent opportunities.

Key Responsibilities

As a Patient Care Coordinator, your daily impact will be felt through a comprehensive set of duties designed to optimize patient care and operational excellence:

• Coordinate patient appointments with precision, balancing provider availability and urgent needs to minimize wait times.
• Maintain meticulous medical records in compliance with HIPAA and other regulations, safeguarding sensitive data.
• Provide frontline assistance for patient inquiries, offering clear guidance on insurance, billing, and care pathways.
• Verify demographics and insurance at check-in, ensuring seamless transitions into appointments.
• Proactively monitor and adjust schedules to resolve conflicts and boost clinic throughput.
• Foster clear communication between patients, providers, and staff for cohesive care delivery.
• Resolve concerns swiftly, escalating complex issues to supervisors while maintaining positivity.
• Handle administrative tasks like referral tracking, prescription coordination, and supply management.
• Uphold professionalism and confidentiality in every interaction, embodying the clinic's values.
• Collaborate on process improvements, from patient feedback analysis to workflow enhancements.

Daily Impact and Team Dynamics

Expect a collaborative atmosphere where your input drives clinic success. You'll work alongside nurses, physicians, and administrators, using tools like EHR systems (e.g., Epic, Cerner) to deliver results. This role emphasizes adaptability, as you'll handle fluctuating volumes while prioritizing patient satisfaction scores.

Required Qualifications

To excel, candidates should possess:

• A high school diploma or GED; associate's or bachelor's in healthcare administration preferred.
• 1-2 years in patient services, medical office, or similar roles.
• Exceptional organizational skills with keen attention to detail.
• Superior communication, both verbal and written, with empathy for diverse patients.
• Familiarity with EHR software, scheduling platforms, and Microsoft Office.
• Demonstrated HIPAA knowledge and confidentiality commitment.
• Strong problem-solving in high-pressure scenarios.
• Customer service excellence, measured by past satisfaction metrics.
• Physical ability to stand, file, and assist as needed.
• Availability for contract duration with potential extensions.

Skills for Success

Key skills include patient scheduling, records management, HIPAA compliance, multitasking, empathy-driven communication, and team collaboration. Robert Half prioritizes candidates who embody these traits for long-term partnerships.

Why Join Us at Robert Half

Robert Half offers unparalleled advantages for Patient Care Coordinators:

• Competitive pay at $23.75/hour (approx. $49,450 annually based on full-time).
• Weekly direct deposit for reliable income.
• Exclusive access to healthcare training and certifications.
• Personalized recruiter support for career navigation.
• Flexible contracts fitting your lifestyle.
• Pathways to full-time roles with clients.
• Community involvement opportunities in Dorchester.

Robert Half's reputation for excellence ensures you're placed in top-tier environments. Apply now to elevate patient care in Dorchester, MA, and propel your healthcare career forward. With SEO-optimized opportunities like this Patient Care Coordinator role, discover why thousands trust Robert Half for their next step.

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