About the Patient Financial Counselor Role

Are you passionate about helping patients overcome financial barriers to quality healthcare? Robert Half is proud to partner with a leading healthcare provider in Holyoke, Massachusetts, to find a dedicated Patient Financial Counselor for a rewarding contract position. This role is perfect for compassionate professionals with expertise in medical financial counseling, offering the chance to make a tangible difference in patients' lives while navigating the complexities of healthcare billing, insurance, and financial assistance programs. As a Patient Financial Counselor, you'll serve as a vital bridge between patients, families, and healthcare providers, ensuring financial clarity and support during challenging times.

In Holyoke, MA—a vibrant city in the heart of Massachusetts known for its rich history and commitment to community health—this position offers a dynamic environment within a top-tier medical facility. Robert Half specializes in connecting top talent like you with contract opportunities that provide flexibility, competitive pay, and pathways to long-term success in the healthcare sector. With a starting hourly rate of $19.95, this role equates to approximately $41,538 annually (based on a standard full-time schedule), making it an attractive option for skilled counselors seeking immediate impact.

Key Responsibilities

The Patient Financial Counselor plays a crucial role in patient support and financial operations. Here's what you'll do daily:

• Deliver Clear Financial Guidance: Provide patients and families with precise, easy-to-understand information on healthcare costs, insurance benefits, coverage details, deductibles, copays, and flexible payment options to empower informed decision-making.
• Streamline Financial Aid Processes: Guide patients through the completion of financial assistance applications, meticulously verify eligibility for charity care, state programs, Medicaid, and other resources, ensuring no eligible patient falls through the cracks.
• Resolve Billing and Insurance Issues: Partner closely with clinical staff, billing departments, and insurance providers to address and resolve discrepancies, denied claims, or payment concerns swiftly and with utmost empathy.
• Educate and Support Payment Plans: Educate patients on their financial responsibilities, develop customized payment plans, and offer ongoing support to facilitate smooth transactions and reduce financial stress.
• Ensure Compliance and Accuracy: Maintain meticulous, up-to-date records in electronic health record (EHR) systems, adhering strictly to HIPAA, Medicare/Medicaid regulations, and internal policies to safeguard patient privacy and organizational standards.

Required Qualifications

To excel as a Patient Financial Counselor with our client, you'll need:

• Proven experience in medical financial counseling, healthcare billing, or patient access services, ideally in a hospital or clinic setting.
• Deep knowledge of insurance processes, including commercial plans, Medicare, Medicaid, and government assistance programs.
• Exceptional communication skills with a compassionate approach, capable of explaining complex financial concepts in layman's terms.
• Strong organizational abilities to manage high-volume caseloads while maintaining accuracy and attention to detail.
• Familiarity with healthcare software like Epic, Cerner, or similar EHR systems for record-keeping and reporting.
• Ability to thrive in a fast-paced, patient-centered environment, collaborating across multidisciplinary teams.
• High school diploma required; associate's or bachelor's degree in healthcare administration, finance, or related field preferred.
• Certification such as Certified Healthcare Access Associate (CHAA) or similar is a plus.

Robert Half values candidates who demonstrate empathy, problem-solving prowess, and a commitment to patient advocacy—qualities that set you apart in competitive healthcare job markets like Holyoke, MA.

Why Join Us?

Partnering with Robert Half means more than just a job; it's a gateway to unparalleled career growth in healthcare finance. Enjoy the benefits of contract work, including weekly pay, no long-term commitment, and the flexibility to take on diverse assignments. Our client offers a supportive, inclusive workplace focused on employee well-being, with opportunities for skill enhancement through Robert Half's exclusive training programs.

Holyoke, Massachusetts, provides an ideal backdrop with its proximity to Springfield and Boston, offering a perfect blend of urban amenities and small-town charm. As a Patient Financial Counselor, you'll contribute to a mission-driven organization improving community health outcomes. SEO-optimized searches for 'Patient Financial Counselor jobs Holyoke MA,' 'healthcare billing careers Massachusetts,' and 'Robert Half healthcare contract roles' lead here—apply now to secure your spot in this high-demand field. With Robert Half's national network, this could be your stepping stone to permanent roles or expanded opportunities nationwide. Join us today and help patients focus on healing, not billing!