Patient Services Representative / Front Desk Administrator (Non-Clinical) - Join Robert Half in Baltimore, MD

Are you a highly organized professional with a passion for patient care and exceptional customer service? Robert Half is partnering with a leading healthcare provider in Baltimore, Maryland to find a dedicated Patient Services Representative for their fast-paced, high-volume facility. This non-clinical front desk role offers the perfect opportunity to leverage your Epic software expertise while making a tangible difference in patients' lives every day. If you excel in dynamic environments, prioritize HIPAA compliance, and thrive on delivering outstanding patient experiences, this position is your next career step.

About the Role

As a Patient Services Representative at our Baltimore healthcare partner, you'll be the welcoming face of the organization, managing front desk operations in a bustling ambulatory care setting. This full-time position emphasizes administrative excellence, seamless patient interactions, and collaborative teamwork. With a starting hourly rate of $19/hour (approximately $39,520 annually based on 40 hours/week), you'll enjoy competitive pay in line with Baltimore's healthcare market rates for similar roles. Robert Half provides unmatched placement support, career guidance, and access to top-tier healthcare opportunities across the United States.

This role is ideal for experienced front desk administrators seeking stability in Maryland's thriving healthcare sector. You'll handle high foot-traffic patient interactions, Epic-based registration, and insurance verifications while contributing to a patient-centered mission. No clinical duties required—focus purely on administrative support and superior service delivery.

Key Responsibilities

Your daily impact will include:

• Greet and assist patients and visitors in a high foot-traffic setting with professionalism, empathy, and a positive demeanor, setting the tone for their healthcare experience.
• Manage check-in/check-out using Epic: Efficiently process patient arrivals and departures in this industry-leading EHR system, ensuring accuracy and speed.
• Verify demographics and insurance: Collect and confirm patient information, insurance details, and appointment data to prevent billing errors and streamline care delivery.
• Handle phone communications: Answer, route calls, and resolve inquiries courteously, maintaining a calm presence amid high call volumes.
• Appointment management: Schedule, confirm, reschedule, and update appointments, optimizing provider schedules in a busy outpatient environment.
• Ensure HIPAA compliance: Safeguard patient confidentiality through meticulous documentation, secure data handling, and adherence to privacy standards.
• Facilitate communication: Act as the vital link between patients, clinical providers, and departments for seamless operations.
• Administrative support: Perform scanning, filing, data entry, and other tasks to keep workflows efficient.
• Team collaboration: Partner with colleagues to deliver smooth daily operations and foster positive patient experiences.

Required Qualifications

To succeed, you'll bring:

• Proven front desk or patient-facing healthcare experience, ideally in high-volume settings like ambulatory care or hospitals.
• Epic front desk/registration proficiency (required)—hands-on knowledge of patient registration modules is non-negotiable.
• Superior communication and interpersonal skills for building rapport with diverse patients.
• A customer service mindset with the poise to stay calm under pressure.
• Expertise in multitasking and prioritization in fast-paced environments.
• Attention to detail and organizational prowess for error-free documentation.
• Team-player attitude with reliability and professionalism.

Preferred: Medical terminology knowledge, insurance verification experience, and outpatient background.

Why Join Us at Robert Half?

Partner with Robert Half for unparalleled career growth in Baltimore's healthcare landscape. Enjoy a dynamic, people-focused environment where your skills directly impact patient satisfaction. Gain meaningful Epic experience, collaborate with top providers, and benefit from our extensive network for future opportunities. Additional perks include competitive $19/hour pay, professional development, and a supportive culture emphasizing work-life balance. Apply now to elevate your healthcare administration career with Robert Half—your gateway to rewarding Patient Services Representative roles in Baltimore, Maryland, United States!

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