About the PIA P&C Support Specialist (Tier II) Role

Robert Half is thrilled to present an exciting opportunity for a skilled PIA P&C Support Specialist (Tier II) to join our client's dynamic team in Rochester, New York, United States. This long-term contract position is perfect for professionals passionate about the property and casualty (P&C) insurance sector, offering a chance to deliver advanced customer service and technical support to internal teams and external clients. With a focus on workers’ compensation, bonds, and comprehensive insurance solutions, you'll play a pivotal role in ensuring client satisfaction and operational excellence. If you thrive in fast-paced environments, excel at problem-solving, and have a keen understanding of insurance regulations, this Tier II support role at Robert Half could be your next career milestone. Dive into a position that combines technical expertise with exceptional interpersonal skills, all while contributing to a reputable organization in the heart of Rochester, NY.

Why This Role Stands Out in Rochester's Job Market

Rochester, New York, is a hub for insurance and financial services, making it an ideal location for P&C specialists. Robert Half's partnership with top employers ensures you're placed in a role with real impact, competitive pay starting at $19/hour, and pathways for long-term growth. Whether you're a seasoned insurance support expert or looking to advance your Tier II capabilities, this position offers hands-on experience with cutting-edge tools and industry-leading processes.

Key Responsibilities

As a PIA P&C Support Specialist (Tier II), your days will be filled with high-impact tasks that directly influence client success and team efficiency. You'll handle advanced inquiries, leveraging your expertise in property and casualty insurance to provide solutions that exceed expectations.

• Deliver high-level technical support and customer service for P&C products, specializing in workers’ compensation and bonds.
• Research and resolve complex client inquiries, ensuring timely and accurate solutions to maintain trust and satisfaction.
• Efficiently manage inbound and outbound calls, creating seamless experiences for diverse clients in the insurance ecosystem.
• Navigate multiple software systems and online resources proficiently to assist clients and meticulously document all interactions.
• Stay abreast of evolving insurance policies, regulatory changes, and industry trends to provide informed guidance.
• Collaborate cross-functionally with internal teams and external partners to refine processes and elevate client satisfaction metrics.
• Expertly diffuse critical client escalations and escalate to management when needed, demonstrating poise under pressure.
• Develop innovative recommendations to optimize workflows, service delivery, and overall operational efficiency.
• Engage in ongoing training sessions and strategic projects to sharpen your expertise and contribute to team success.
• Foster enduring relationships with clients, insurance carriers, and colleagues through attentive, proactive communication.

Daily Impact and Growth Opportunities

Expect a role that balances reactive support with proactive improvements, offering ample room for professional development in Rochester's competitive insurance landscape. Robert Half supports your journey with resources tailored for long-term contract success.

Required Qualifications

To excel as our PIA P&C Support Specialist (Tier II), bring a blend of technical know-how, customer focus, and insurance domain knowledge. Robert Half seeks candidates who are ready to hit the ground running in this demanding yet rewarding position.

• Proven experience in P&C insurance support, with emphasis on workers’ compensation, bonds, and related products.
• Superior problem-solving skills for diagnosing and resolving technical and client issues swiftly.
• Exceptional verbal and written communication for managing calls and documentation.
• Technical proficiency across various software platforms and digital tools used in insurance operations.
• Deep understanding of insurance regulations, policies, and market developments.
• Demonstrated ability to handle high-pressure situations and de-escalate conflicts effectively.
• Collaborative spirit with experience partnering across teams and with external stakeholders.
• Eagerness for continuous learning via training and projects.
• Prior Tier II support experience in customer-facing roles, preferably in insurance or finance.

Skills That Set You Apart

Key skills include customer service excellence, insurance product knowledge, call center management, regulatory compliance, and process improvement. SEO-optimized for searches like 'P&C support jobs Rochester NY' and 'insurance specialist careers Robert Half'.

Why Join Us at Robert Half?

Joining Robert Half means accessing a world-class platform for career acceleration in Rochester, New York. This long-term contract offers stability, competitive compensation at $19/hour (equating to approximately $39,500-$47,500 annually based on full-time hours), and exposure to premier insurance clients. Benefit from our renowned training, professional network, and supportive culture that prioritizes work-life balance and innovation. Whether advancing in P&C insurance, building client relationships, or honing Tier II skills, Robert Half empowers your success. Apply today for this SEO-friendly opportunity in property and casualty support—your next step in a thriving Rochester career awaits! (Word count: 852)