About the Role

Join Robert Half as a Pod Lead - ServiceNow Development in Blue Ash, Ohio, and take charge of leading innovative ServiceNow solutions that drive business success. This full-time leadership position is perfect for seasoned ServiceNow experts who thrive in dynamic environments, guiding teams to deliver customized applications, workflows, and integrations. As a Pod Lead, you'll spearhead the creation and optimization of ServiceNow platforms, ensuring they align perfectly with organizational goals. Located in the vibrant Blue Ash area of Ohio, this role offers the chance to work with cutting-edge tools like Flow Designer, Integration HUB, and REST APIs while mentoring junior developers. If you're passionate about ServiceNow development, JavaScript scripting, and platform scalability, this opportunity at Robert Half will elevate your career in IT services.

Robert Half is a global leader in professional services, connecting top talent with exciting opportunities. Our Blue Ash office provides a collaborative hub for ServiceNow specialists to innovate and grow. With a focus on performance and business impact, you'll contribute to high-profile projects that enhance workflows, automate processes, and boost user experiences.

Key Responsibilities

Leadership and Development Oversight

• Oversee the full lifecycle of ServiceNow applications—from design and development to deployment—ensuring they meet stringent organizational requirements and performance benchmarks. Lead your pod in building robust modules using modern tools like ServiceNow Workflow and Flow Designer.

Mentoring and Code Quality

• Provide hands-on guidance to less experienced developers, conducting comprehensive code reviews, and enforcing best practices in JavaScript, client scripts, UI policies, and business rules. Foster a culture of continuous learning and excellence within your team.

Collaboration and Customization

• Partner with cross-functional teams to gather detailed requirements, define project scopes, and deliver tailored ServiceNow solutions. Customize workflows, forms, reports, dashboards, and process automations to fit client-specific needs using HTML, CSS, JSON, SOAP, REST, and XML protocols.

Optimization and Maintenance

• Monitor platform health, optimize for stability, performance, and scalability, and troubleshoot complex issues to maintain operational integrity. Drive integrations with existing systems via Integration HUB and REST APIs.

Innovation and Documentation

• Keep abreast of the latest ServiceNow updates, recommending upgrades and enhancements. Prepare meticulous documentation for technical specifications, architecture, deployments, and processes. Lead continuous improvement initiatives to elevate platform functionality and user satisfaction.

Required Qualifications

To excel as our Pod Lead - ServiceNow Development, you need proven expertise in the ServiceNow ecosystem. Key qualifications include:

• 3+ years of hands-on ServiceNow development experience, with leadership in pod or team settings.
• Advanced proficiency in ServiceNow tools: Workflow, Flow Designer, Integration HUB, business rules, UI policies, and client scripts.
• Strong command of development technologies: JavaScript, REST API, HTML, CSS, JSON, SOAP, XML.
• Demonstrated ability to mentor developers, perform code reviews, and promote best practices.
• Experience in requirements gathering, scoping projects, and collaborating across teams.
• Track record of platform optimization, troubleshooting, and seamless system integrations.
• Knowledge of ServiceNow updates, upgrades, and scalability solutions.
• Excellent documentation, communication, and problem-solving skills.

A bachelor's degree in Computer Science, IT, or related field is preferred, along with relevant ServiceNow certifications (e.g., Certified Application Developer).

Why Join Us

At Robert Half, we invest in your success with competitive compensation starting around $80,000 annually (based on experience), plus bonuses and a comprehensive benefits package. Enjoy health insurance, 401(k) matching, PTO, and professional growth opportunities like certifications and training. Work in a hybrid model in Blue Ash, Ohio, with a supportive team that values innovation in ServiceNow development. Be part of projects that transform businesses through advanced automations, dashboards, and integrations. Apply now to lead the future of ServiceNow at Robert Half—your expertise will make a real impact!

This role demands 600+ words of detailed insight into ServiceNow leadership in Blue Ash, OH. Keywords: ServiceNow Pod Lead jobs, ServiceNow developer Ohio, IT leadership careers.