Product Support Specialist – 100% Remote (Contract) at Robert Half

Join Robert Half in connecting top talent with exciting opportunities in the tech support industry. Our client is seeking a Product Support Specialist for a 100% remote contract role based out of Des Moines, Iowa. This position offers a fantastic entry point or stepping stone for individuals passionate about technology, customer service, and problem-solving. With a competitive hourly rate of $18, flexible scheduling, and all equipment provided, this role is perfect for tech-savvy professionals looking to build a rewarding career in software support.

About the Role

This is a short-term contract position running from February 16, 2026, to April 16, 2026, requiring 40 hours per week with various shift options to fit your lifestyle. As a Product Support Specialist, you'll be the first point of contact for users experiencing issues with cutting-edge software products. Working remotely from anywhere in the United States, you'll leverage your customer service expertise to deliver exceptional support via phone and chat. Robert Half specializes in placing skilled professionals like you in high-demand roles with leading companies, and this opportunity allows you to gain hands-on experience with in-demand software platforms while enjoying the flexibility of remote work.

Des Moines, Iowa, serves as the administrative hub for this role, but its 100% remote nature means no relocation is required. Ideal candidates are those with at least one year of technical customer service experience, eager to troubleshoot and resolve user issues efficiently. Whether you're coming from a call center, helpdesk, retail, or hospitality background, this position will help you transition into a tech-focused career.

Key Responsibilities

In this dynamic role, you'll play a crucial part in ensuring customer satisfaction and product success. Your day-to-day duties include:

• Providing high-quality, first-line support for software products through phone calls and live chat interactions, responding promptly to user inquiries.
• Troubleshooting a wide range of technical issues, from basic software glitches to more complex user errors, offering clear, step-by-step guidance to achieve resolutions.
• Accurately documenting all customer interactions, solutions, and escalations in internal CRM and support systems to maintain comprehensive records and support team knowledge sharing.
• Collaborating closely with team members, developers, and product managers to escalate complex issues, contributing to continuous improvement of support processes and product quality.
• Proactively identifying common pain points and suggesting enhancements to improve the overall user experience and reduce future support tickets.

Success in this role hinges on your ability to stay calm under pressure, communicate effectively, and adapt quickly to new software environments.

Required Qualifications

To thrive as a Product Support Specialist, you'll need:

• At least 1 year of experience in a technical customer service environment, such as call centers, helpdesks, retail tech support, or hospitality IT roles.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a friendly, professional manner.
• A tech-savvy mindset and genuine eagerness to learn proprietary software platforms, staying updated with industry trends in customer support technology.
• High attention to detail, ensuring every interaction is handled meticulously and every record is accurate.
• Strong problem-solving abilities, comfort with multitasking in a fast-paced remote setting, and a customer-first attitude.
• Proficiency with standard computer applications; familiarity with support tools like Zendesk, Jira, or similar is a plus.

No advanced degree is required—your experience and enthusiasm are what matter most.

Why Join Us

This role offers more than just a paycheck; it's a launchpad for your tech career. Enjoy flexible shifts that promote work-life balance, 100% remote flexibility across the US, and all equipment provided so you can focus on what you do best. At $18 per hour on a W2 basis, this contract equates to competitive annual earnings while building your resume with experience at a respected industry leader through Robert Half.

Gain invaluable skills in software troubleshooting, customer relationship management, and remote collaboration—transferable to permanent tech support roles. Robert Half provides ongoing support, career advice, and access to exclusive job opportunities. Perfect for entry-level tech enthusiasts or those pivoting from general customer service, this position promises growth, stability, and satisfaction.

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Apply now through Robert Half to secure your spot in this limited-term opportunity and elevate your career in technology support!