About the Product Support Specialist Role

Join Robert Half's esteemed client in the service industry, based in picturesque Princeton, New Jersey, as a Product Support Specialist. This full-time position offers an exciting opportunity to deliver exceptional customer support for a cutting-edge logistics automation platform. If you thrive in dynamic environments where technical problem-solving meets outstanding customer service, this role is your gateway to career growth in the heart of New Jersey's innovation hub. Princeton, NJ, known for its Ivy League prestige and booming tech scene, provides the perfect backdrop for professionals seeking impactful roles in product support and technical troubleshooting.

As a Product Support Specialist, you'll be the frontline hero resolving complex technical issues, enhancing user experiences, and driving platform success. With a competitive salary of $60,000, this position is ideal for SQL-savvy professionals passionate about logistics automation, customer success, and collaborative innovation. Robert Half specializes in connecting top talent like you with leading employers in Princeton, NJ, ensuring your skills in technical support and data analysis shine.

Key Responsibilities

Your day-to-day will involve a blend of hands-on technical work and customer-centric support:

• Manage and resolve technical support tickets, prioritizing product-related concerns with efficiency and precision.
• Deliver top-tier product support, expertly addressing customer inquiries about the logistics automation platform's features and functionalities.
• Leverage SQL queries to dive deep into customer data, uncovering root causes of issues and providing data-driven solutions.
• Guide customers through product features, best practices, and technical configurations to maximize platform adoption and satisfaction.
• Partner closely with the development team to identify software bugs, escalate them effectively, and track resolutions for seamless fixes.
• Collaborate with product managers, engineers, and end-users to continuously elevate the overall user experience and platform performance.
• Create and maintain comprehensive support documentation, streamlining troubleshooting processes for faster resolutions.
• Gather and relay valuable customer feedback to inform platform improvements and future enhancements.

Required Qualifications

To excel in this Product Support Specialist role, you'll bring a mix of technical expertise and interpersonal skills tailored to Princeton, NJ's competitive job market:

• Proven experience in technical support, customer service, or a similar role within software or SaaS environments.
• Strong proficiency in SQL for querying databases and analyzing customer data to resolve issues.
• Familiarity with logistics automation platforms or related technologies is highly desirable.
• Exceptional troubleshooting abilities, with a knack for diagnosing and fixing complex technical problems.
• Outstanding communication skills, both written and verbal, to interact effectively with diverse customers and internal teams.
• Demonstrated ability to collaborate cross-functionally with developers, product managers, and stakeholders.
• Experience developing technical documentation and knowledge bases for support teams.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field; equivalent experience considered.
• Ability to thrive in a fast-paced service industry setting, with a customer-first mindset.

Robert Half values candidates who embody adaptability, technical acumen, and a passion for user-centric solutions. SEO-optimized skills like SQL expertise and logistics platform support make you a standout in Princeton job searches.

Why Join Us?

Working with our client through Robert Half means more than just a job—it's a launchpad for your career in New Jersey's thriving tech landscape. Enjoy a starting salary of $60,000, comprehensive benefits including health insurance, 401(k) matching, and professional development. Our hybrid work model offers flexibility in Princeton, NJ, while our collaborative culture fosters innovation in logistics automation.

Princeton combines small-town charm with big-city opportunities, near major hubs like New York and Philadelphia. As a Robert Half placement, you'll access exclusive career resources, networking events, and growth paths in product support specialist roles. Contribute to a platform revolutionizing logistics, improve user experiences daily, and build a rewarding future. Apply now for this full-time opportunity and elevate your career with Robert Half in Princeton, New Jersey, United States!

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