About the Recovery Representative I (Tier II) Role at Robert Half

Robert Half is seeking a dedicated Recovery Representative I (Tier II) for a long-term contract position in Rochester, New York. This pivotal role within our financial services team focuses on resolving bank returns, managing client concerns, and upholding strict compliance standards. As a Recovery Representative, you will be at the forefront of minimizing financial risks while providing top-tier customer service to internal teams and external clients. This position offers a unique opportunity to immerse yourself in Paychex products and systems, honing your skills in revenue recovery and risk mitigation in a dynamic, supportive environment. Join Robert Half, a leader in staffing solutions, and contribute to operational excellence in Rochester, NY's thriving financial sector.

Why This Role Matters

In the fast-paced world of financial recovery, your proactive approach will directly impact revenue retention and client satisfaction. You'll collaborate with mentors, handle complex bank returns, and ensure adherence to regulations like the Fair Debt Collections Practices Act (FDCPA). Perfect for professionals passionate about customer service, compliance, and financial operations, this Tier II role builds on foundational skills while offering growth potential.

Key Responsibilities

As a Recovery Representative I (Tier II), your daily impact will be felt across multiple facets of our operations. Here's what you'll do:

• Resolve Bank Returns Efficiently: Accurately process and resolve bank return items promptly to minimize financial losses and disruptions.
• Excel in Customer Service: Provide exceptional support to internal departments and external clients, always within company risk guidelines.
• Educate and Guide Stakeholders: Train clients and teams on resolution processes, recommending alternative services to enhance satisfaction.
• Master Paychex Ecosystem: Gain deep knowledge of Paychex products and systems to make data-driven decisions on revenue recovery.
• Investigate and Resolve Issues: Research product/service problems, professionally handling and overcoming client objections.
• Manage Critical Reports: Work with mentors to oversee payment and payroll hold reports, ensuring precision to avoid penalties.
• Monitor Account Health: Regularly review client accounts for service eligibility, proactively reducing company exposure to risks.
• Commit to Continuous Learning: Engage in training to sharpen technical expertise, compliance knowledge, and customer service abilities.
• Uphold Regulatory Compliance: Strictly follow FDCPA and other standards to protect the organization legally.
• Drive Recovery Strategies: Implement proven guidelines to maximize revenue retention and operational efficiency.

Required Qualifications

To succeed as a Recovery Representative I (Tier II) with Robert Half in Rochester, New York, bring these essential qualifications:

• Proven experience in financial recovery, banking, or customer service roles.
• Familiarity with bank returns, payment processing, and revenue recovery processes.
• Strong knowledge of compliance regulations, particularly FDCPA.
• Excellent verbal and written communication skills for client interactions.
• Analytical mindset for researching issues and monitoring accounts.
• Team-oriented with ability to collaborate on reports and strategies.
• Tech-savvy, with quick adaptability to Paychex systems and tools.
• Proactive problem-solver committed to risk mitigation.
• High attention to detail and time management under pressure.
• Eagerness for ongoing professional development through training.

Previous experience in payroll services or financial tech is a plus, but we prioritize candidates with a customer-first attitude and compliance focus.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a career launchpad in Rochester, NY. Enjoy a competitive $23.75 hourly rate (approximately $49,450 annually based on full-time hours), long-term contract stability, and robust benefits through our staffing platform. Benefit from mentorship, cutting-edge training, and exposure to industry-leading Paychex solutions. Our collaborative culture fosters growth, with opportunities to advance in financial services. Be part of a team dedicated to excellence, where your contributions reduce risks and delight clients. In Rochester's vibrant economy, this role positions you for success in SEO-optimized careers in recovery operations, customer service, and compliance. Apply now and elevate your professional journey with Robert Half!

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