About the Recovery Representative I (Tier II) Role at Robert Half

Robert Half is thrilled to present an exciting opportunity for a skilled Recovery Representative I (Tier II) to join our dynamic team in Rochester, New York. This long-term contract position is perfect for professionals passionate about collections management, customer service excellence, and revenue recovery in the financial services sector. As a key player in managing corporate collections, you will resolve returned bank items, mitigate risks, and deliver outstanding support to internal teams and external clients. With a competitive salary context of $23.75 per hour (approximately $49,450 annually based on full-time hours), this role offers stability and growth in a supportive environment. If you're proactive, detail-oriented, and committed to regulatory compliance like the Fair Debt Collections Practices Act (FDCPA), this Rochester, NY collections job is your next career step.

In this position, you'll handle high-volume tasks while honing skills in Paychex systems, payroll processing, and account analysis. Robert Half values professionals who thrive in fast-paced settings, ensuring client satisfaction and company revenue protection. Join us to contribute to a leading financial services firm and advance your career in collections and recovery.

Why Rochester, NY is the Ideal Location

Rochester, New York, known as the 'Flower City,' offers a vibrant community with affordable living, excellent schools, and proximity to natural attractions like the Finger Lakes. Working with Robert Half here means accessing top-tier financial opportunities in a growing market.

Key Responsibilities

As a Recovery Representative I (Tier II), your role is pivotal in maintaining financial accuracy and client relationships. Here's what you'll do daily:

• Resolve returned bank items: Accurately process and resolve issues promptly, following policies to minimize disruptions.
• Deliver exceptional customer service: Support internal teams and external clients, balancing satisfaction with risk mitigation strategies.
• Educate stakeholders: Guide clients and branches on processes and suggest alternatives for seamless resolutions.
• Leverage product knowledge: Master Paychex products and systems for smart revenue decisions.
• Research and recover revenue: Investigate issues, handle objections with mentorship, and reclaim lost funds.
• Monitor reports: Update daily payment and payroll hold reports to prevent penalties.
• Evaluate accounts: Assess clients for services and implement risk controls.
• Meet quotas: Achieve call volumes while adhering to procedures.
• Stay trained: Engage in sessions for skill enhancement and compliance.
• Ensure compliance: Uphold FDCPA and regulations rigorously.

Required Qualifications

To excel, candidates need:

• Proven collections and customer service experience.
• Skills in bank item resolution and revenue recovery.
• Familiarity with financial systems like Paychex.
• Strong objection-handling and research abilities.
• Knowledge of FDCPA and compliance standards.
• Ability to meet quotas in a call-center environment.
• Proactive risk mitigation mindset.
• Excellent communication for client education.

Robert Half seeks motivated individuals ready to grow in Rochester's financial hub.

Why Join Us at Robert Half

Robert Half offers more than a job—it's a launchpad for your career. Enjoy competitive pay, long-term contracts, mentorship, and continuous training. Benefit from our inclusive culture, professional development, and exposure to cutting-edge financial tools. In Rochester, NY, you'll thrive in a role that values your expertise in collections jobs, recovery specialist positions, and customer service careers. Apply now for this SEO-optimized opportunity in Robert Half careers and secure your future in revenue recovery!

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