About the Resolutions Specialist Role

Join Robert Half's dynamic team as a Resolutions Specialist in Oklahoma City, Oklahoma, United States. This exciting contract-to-permanent position offers reliable professionals the chance to resolve overdue rental contracts while ensuring full compliance with company policies. Starting as a contract role, you'll have the opportunity to transition to a permanent position after just 90 days, providing stability and career growth in a structured, fast-paced environment. If you excel at investigative problem-solving, managing portfolios of accounts, and delivering precise documentation, this Resolutions Specialist job at Robert Half is your ideal match. Robert Half, a leader in staffing and recruitment, connects top talent with rewarding opportunities in collections, customer service, and administrative roles across Oklahoma City.

In this role, you'll play a crucial part in maintaining the efficiency of vehicle rental operations by tackling overdue agreements head-on. Expect to engage in detailed customer communications, track vehicle statuses, and collaborate across teams to drive resolutions. Oklahoma City's booming economy and central location make it a prime hub for such roles, with Robert Half offering competitive compensation starting at $18 per hour—translating to approximately $37,440 annually based on full-time hours. SEO-optimized for job seekers searching 'Resolutions Specialist jobs Oklahoma City' or 'collections specialist Robert Half,' this position emphasizes skills like attention to detail, compliance, and adaptability.

Why This Role Stands Out

Unlike traditional collections jobs, this Resolutions Specialist position focuses on investigative follow-ups and vendor partnerships, fostering a rewarding environment where your problem-solving skills shine. With Robert Half's reputation for excellence, you'll gain exposure to cutting-edge systems and processes, enhancing your resume for future finance and admin careers.

Key Responsibilities

As a Resolutions Specialist, your daily tasks will keep you engaged in high-impact activities:

• Manage a dedicated portfolio of overdue rental agreements, prioritizing prompt resolutions to minimize losses.
• Accurately document vehicle statuses, all customer communications, and resolution progress within company CRM and tracking systems.
• Escalate persistent unresolved contracts to collections, legal, or recovery departments, ensuring all documentation is thorough and compliant.
• Collaborate seamlessly with internal teams like sales and operations, plus external vendors such as repossession agencies, to facilitate swift contract closures.
• Conduct in-depth follow-up investigations, including phone calls, emails, and data analysis, to uncover missing details and drive successful outcomes.
• Uphold strict adherence to company policies, FDCPA regulations, and internal procedures in every interaction.
• Jump into special projects, such as system audits or process improvements, as directed by management.
• Quickly adapt to new software tools, databases, and workflows to boost team efficiency and productivity.

These responsibilities demand a proactive approach, making this role perfect for those who thrive on structure and results in Oklahoma City's competitive job market.

Required Qualifications

To succeed as a Resolutions Specialist at Robert Half, bring these essential qualifications:

• High school diploma or GED; associate's degree in business or related field preferred.
• 1-2 years of experience in collections, accounts receivable, customer service, or vehicle rental environments.
• Exceptional organizational skills with proven ability to manage multiple overdue accounts simultaneously.
• Strong verbal and written communication for professional customer and vendor interactions.
• Proficiency in Microsoft Office Suite, especially Excel, and familiarity with CRM systems like Salesforce or similar.
• Demonstrated investigative skills for thorough follow-ups and problem resolution.
• Knowledge of compliance standards, including FDCPA and company policies.
• Ability to work in a fast-paced, goal-oriented setting with minimal supervision.
• Reliable transportation and availability for standard business hours in Oklahoma City.

Robert Half values diverse backgrounds; prior experience in rental car recovery or debt resolution is a plus but not required—we provide comprehensive training.

Why Join Us at Robert Half

Robert Half offers more than just a job—it's a launchpad for your career. Enjoy a contract-to-permanent path after 90 days, competitive $18/hour pay, weekly direct deposit, and full benefits upon conversion including health insurance, 401(k), and paid time off. Work in a supportive Oklahoma City office with modern tools, ongoing training, and a collaborative culture that celebrates achievements. As an SEO leader in staffing, Robert Half posts thousands of opportunities yearly, giving you networking edges for advancement. Join us to resolve challenges, build skills, and secure your future in Oklahoma's vibrant economy. Apply now for this Resolutions Specialist role and elevate your career! (Word count: 812)