Resolutions Specialist - Temp to Hire Opportunity in Oklahoma City, OK

Join Robert Half in placing your career with a prestigious Fortune 500 company seeking a detail-oriented Resolutions Specialist for a temp-to-hire position in Oklahoma City, Oklahoma, United States. This role offers $20/hour pay, a Monday-Friday schedule with no weekends, and excellent benefits upon conversion after 90 days. Perfect for professionals with customer service or collections experience looking for stability and growth.

About the Role

As a Resolutions Specialist, you'll play a critical role in maintaining operational excellence by reviewing and resolving overdue files in compliance with company policies. This 100% onsite position in Oklahoma City requires strong attention to detail, professional communication, and the ability to manage sensitive information. Working cross-functionally with internal teams and external partners, you'll ensure timely resolutions, asset recovery, and seamless handoffs to specialized theft teams. This temp-to-hire role (90 days) provides a direct path to permanent employment with comprehensive benefits in a globally recognized organization known for leadership and career advancement.

Key Responsibilities

Your day-to-day will involve:

• Reviewing and resolving overdue files accurately and within established timelines to minimize risks and ensure compliance.
• Documenting detailed contract and asset information, including GPS locations, client communications, and research findings in internal systems.
• Conducting thorough client status research using approved contact methods, internal databases, and resources.
• Engaging clients through phone calls, texts, emails, and letters to gather information and resolve outstanding matters professionally.
• Preparing files for theft escalation by completing comprehensive research, checklists, and all prerequisite steps before handoff.
• Collaborating with field locations, Corporate Security, and other departments to resolve contracts and recover assets effectively.
• Assigning assets to approved vendors when necessary to streamline recovery processes.
• Supporting additional projects, administrative tasks, and team initiatives as assigned to contribute to overall departmental success.

This role demands proactive problem-solving and adaptability in a fast-paced environment focused on operational efficiency.

Required Qualifications

To excel as a Resolutions Specialist with Robert Half's client, you should possess:

• High school diploma or GED equivalent; associate's or bachelor's degree preferred.
• 1-2 years of experience in resolutions, collections, customer service, or similar roles handling sensitive data.
• Proficiency with computer systems, data entry, and documentation tools.
• Exceptional verbal and written communication skills for client interactions and internal reporting.
• Strong organizational skills and meticulous attention to detail to manage multiple files simultaneously.
• Understanding of compliance standards and ability to handle confidential information discreetly.
• Experience partnering with teams or vendors in asset management or recovery is highly desirable.
• Comfortable working onsite in Oklahoma City, OK, with reliable transportation.

Candidates with a proven track record in high-volume resolutions and a customer-focused mindset will stand out.

Why Join Us

Our client, a well-known global Fortune 500 organization, is celebrated for operational excellence, visionary leadership, and robust long-term career opportunities. Starting as a Resolutions Specialist offers an ideal entry point into a stable company with clear paths for advancement into senior roles. Upon conversion after 90 days, enjoy excellent benefits including comprehensive health insurance, dental, vision, 401(k) matching, paid time off, and professional development programs. Work a predictable Monday-Friday schedule in vibrant Oklahoma City, avoiding weekends and overtime hassles. Robert Half specializes in connecting top talent like you with premier employers, ensuring a seamless temp-to-hire transition. This position is perfect for building a rewarding career in collections, asset management, or compliance. Apply today through Robert Half Careers and take the next step toward professional fulfillment in Oklahoma City, United States.

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