Salesforce CRM Support Analyst II - Join Robert Half in Minneapolis, MN

Are you a Salesforce enthusiast ready to tackle advanced technical challenges in a high-impact role? Robert Half is seeking a talented Salesforce CRM Support Analyst II to join our dynamic team in Minneapolis, Minnesota, United States. This position offers the chance to support a robust product platform powered by Salesforce, serving a massive user base of over 1,000 users. If you excel at troubleshooting complex CRM issues, optimizing workflows, and delivering top-tier customer support, this opportunity at Robert Half will allow you to shine in a fast-paced, innovative environment.

As a key member of our support team, you'll dive deep into the intricacies of Salesforce, from permissions and integrations to Service Cloud automation. Robert Half values professionals who can blend technical prowess with exceptional communication skills, ensuring seamless experiences for end-users. This role is perfect for mid-level Salesforce experts looking to advance their careers with a leading staffing and consulting firm known for placing top talent in premier organizations.

About the Role

In this Salesforce CRM Support Analyst II position, you'll provide advanced-level support for Salesforce applications and integrated systems. Expect to handle everything from day-to-day user administration to in-depth API investigations. Working remotely or hybrid from our Minneapolis offices, you'll collaborate via phone, Microsoft Teams, and ServiceNow ticketing systems. Robert Half's commitment to excellence means you'll have access to the latest tools and continuous training to stay ahead in the evolving Salesforce ecosystem. This full-time role is ideal for those passionate about CRM optimization and enhancing business efficiency through technology.

Key Responsibilities

Your day-to-day will be action-packed with critical tasks that keep our Salesforce platform running smoothly:

• Deliver expert technical support for Salesforce and third-party integrations using channels like phone, Microsoft Teams, and ServiceNow.
• Troubleshoot intricate issues involving Salesforce permissions, workflow automations, custom objects, and external integrations.
• Oversee user lifecycle management in a large-scale Salesforce org (1,000+ users), handling setups, deactivations, roles, profiles, public groups, and permission sets.
• Leverage specialized tools such as Apsona, Data Loader, and Workbench for efficient data import, updates, exports, and migrations.
• Champion Salesforce Service Cloud capabilities, including advanced case management, automation rules, and knowledge base enhancements.
• Diagnose and resolve API challenges by employing Postman for call simulations, data validation, and transaction debugging.
• Partner with developers, admins, and business stakeholders to streamline workflows, automate repetitive processes, and boost overall system performance.

These responsibilities ensure you're at the heart of operational excellence, directly impacting user satisfaction and business outcomes.

Required Qualifications

To succeed as our Salesforce CRM Support Analyst II, bring the following expertise:

• 3+ years of hands-on Salesforce support experience, ideally in enterprise environments.
• Advanced proficiency in Salesforce configuration, including permissions, profiles, roles, and custom objects.
• Demonstrated skills in data management tools like Apsona, Data Loader, Workbench, and API testing with Postman.
• Strong experience with Salesforce Service Cloud, focusing on case management and automation.
• Proven ability to manage large user bases (1,000+ users) with license administration best practices.
• Excellent troubleshooting mindset for integrations, workflows, and API issues.
• Superior communication skills for multi-channel support (phone, Teams, ServiceNow).
• Collaborative team player with a passion for process improvement and efficiency gains.

Salesforce certifications (e.g., Administrator, Service Cloud Consultant) are highly preferred. Robert Half prioritizes candidates who thrive in dynamic settings and are committed to continuous learning in CRM technologies.

Why Join Us at Robert Half?

Robert Half offers more than just a job—it's a launchpad for your Salesforce career. Enjoy a competitive salary estimated at $75,000-$95,000 annually (based on Minneapolis market rates), plus a comprehensive benefits package including health insurance, 401(k) matching, professional development stipends, and flexible work options. Be part of a supportive culture that values innovation, work-life balance, and employee growth. Our Minneapolis team is collaborative and forward-thinking, providing exposure to diverse projects and Fortune 500 clients.

Ready to elevate your Salesforce expertise? Contact Sally Lander at 612.249.0254 or email sally.lander@roberthalf.com with your resume. Join Robert Half today and transform technical support into business success in Minneapolis, Minnesota!