Salesforce Developer - Transform Higher Education at a Leading Academic Institution

Join Robert Half in connecting top talent with an exciting Salesforce Developer opportunity at a prestigious large academic institution in New Brunswick, New Jersey. This pivotal role focuses on expanding and optimizing Salesforce Service Cloud to support institutional growth and standardization across multiple organizations. As a key player in this transformation, you'll leverage your expertise in agent optimization, intelligent search, and custom development to deliver scalable, secure solutions that enhance student and staff experiences.

This full-time position offers the chance to provide technical leadership in a higher education environment, collaborating with diverse stakeholders to implement best-in-class Salesforce capabilities. If you're passionate about Service Cloud innovation and ready to make a lasting impact, this role through Robert Half is your next career step.

About the Role

The Salesforce Developer will spearhead the evolution of the institution's Service Cloud platform, focusing on advanced features like agent support, generic agent deployment, research documentation integration, and intelligent federated search. You'll contribute to a strategic initiative standardizing Salesforce across multiple departments and organizations, ensuring seamless scalability and compliance. This role demands strategic thinking, hands-on development skills, and the ability to translate complex institutional needs into robust Salesforce solutions. Working through Robert Half, you'll enjoy the stability of contract-to-hire opportunities with a renowned academic employer committed to technological excellence.

Key Responsibilities

• Enhance existing Salesforce Service Cloud with agent setup/optimization, generic agent deployment, research documentation workflows, and intelligent/federated search functionalities.
• Develop custom components including Apex classes, Lightning Web Components, Flows, Visualforce pages, and Lightning Aura Components.
• Integrate third-party tools and APIs to extend platform capabilities while maintaining security and compliance standards.
• Collaborate with cross-functional teams, including IT, faculty, and administrative stakeholders, to align developments with institutional goals.
• Serve as Service Cloud SME, providing guidance on best practices tailored to higher education.
• Ensure platform scalability for multi-organization use, implementing governance and data management strategies.
• Drive user adoption via comprehensive documentation, training sessions, and proactive troubleshooting.
• Support advanced reporting, analytics, and feedback loops to continuously improve Service Cloud performance.
• Participate in Salesforce release management, testing, and deployment processes.
• Contribute to RFP responses and vendor evaluations for future Salesforce ecosystem expansions.

Required Qualifications

To succeed, candidates need 5+ years of Salesforce development experience with deep Service Cloud expertise. Required skills include proficiency in Apex, Lightning Components, Flows, and Visualforce; experience with Einstein AI features, intelligent search, and agent technologies; and a track record of custom integrations in complex environments. Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or Einstein AI are highly valued. Strong communication skills and higher education experience are essential for stakeholder collaboration. Bachelor's degree in Computer Science or related field preferred. Robert Half candidates with proven scalability and compliance expertise will stand out.

Why Join Us

This Salesforce Developer role offers more than just a job—it's a platform for professional growth within a forward-thinking academic institution. Through Robert Half, enjoy competitive compensation (estimated $100,000-$115,000 annually based on $51.46/hr market rate), comprehensive benefits, and flexible arrangements. Contribute to meaningful higher education advancements, gain exposure to enterprise-scale Salesforce implementations, and build your network in New Jersey's vibrant tech-education scene. With our expertise in technology placements, Robert Half ensures smooth onboarding and career advancement. Apply now to elevate your Salesforce career!

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