About the Senior Customer Service Professional III Role at Robert Half

Robert Half is thrilled to present an exciting opportunity for a Senior Customer Service Professional III in Carrollton, Georgia. As a trusted leader in staffing and recruitment, Robert Half connects top talent with rewarding careers in customer service, finance, technology, and more. This senior-level position is perfect for experienced professionals passionate about delivering exceptional customer experiences and building lasting relationships. Located in the vibrant city of Carrollton, GA, this role offers the chance to work with a dynamic team, support sales professionals, and ensure customer loyalty through proactive service. If you're seeking customer service jobs in Carrollton, GA, or senior customer service careers near Atlanta, this position at Robert Half provides stability, growth, and competitive compensation around $21.39 per hour (approximately $42,000-$52,000 annually based on full-time equivalent).

In this role, you'll serve as the primary point of contact for customers, handling inquiries across all channels including phone, email, and internal requests. Your expertise will drive customer satisfaction, resolve complex issues, and contribute to the overall success of the organization. Robert Half values professionals who thrive in collaborative environments, apply deep product knowledge, and commit to exceeding expectations. Join our network of over 300 locations worldwide and elevate your career in customer service today.

Key Responsibilities

• Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners, ensuring every interaction builds trust and loyalty.
• Demonstrate exceptional active listening and empathy to fully understand customer needs, concerns, and requirements, tailoring solutions to meet their expectations.
• Collaborate with team members, field representatives, and managers to seek support and recommend effective, timely solutions for customer issues.
• Execute item look-up, sourcing, and order placement with precision, partnering with the Field Sourcing team to facilitate seamless order entry and follow-up.
• Manage the maintenance and tracking of stock, indirect, and direct orders; proactively monitor back orders and open orders to guarantee fulfillment and minimize delays.
• Process credits and returns accurately and efficiently within established timeframes, maintaining compliance and customer trust.
• Track delivery status and order sources meticulously to ensure successful, on-time deliveries and high service levels.
• Proactively identify, monitor, and recommend solutions for customer concerns, including service failures, to prevent recurrence and enhance satisfaction.
• Foster open lines of communication with external customers and internal partners in Sales, Operations, and Credit departments for cohesive support.
• Solve routine and straightforward problems by analyzing options using standard procedures, leveraging product knowledge and company systems.
• Apply in-depth knowledge of products, policies, systems, and procedures to maximize customer satisfaction and loyalty.
• Utilize available resources to organize, communicate, and document all customer interactions comprehensively for future reference and reporting.
• Perform additional duties as assigned, contributing to team success and operational excellence.

Required Qualifications for Success

To excel as a Senior Customer Service Professional III with Robert Half in Carrollton, Georgia, candidates should bring senior-level experience in customer-facing roles. Key qualifications include proven expertise in multi-channel communication, order management systems, and problem resolution. A solid grasp of customer service best practices, empathy-driven interactions, and collaboration skills are essential. Familiarity with inventory tracking, returns processing, and CRM tools is highly valued. Candidates must be detail-oriented, adaptable, and committed to continuous improvement in customer service careers in Georgia. A high school diploma is required, with an associate's or bachelor's degree preferred, along with 3-5 years of relevant experience.

Why Join Robert Half in Carrollton, GA?

Choosing Robert Half means joining a global powerhouse with a reputation for excellence in staffing solutions. In Carrollton, Georgia, you'll enjoy a supportive work environment, opportunities for skill enhancement, and pathways to permanent roles. Our benefits package is designed to reward your dedication, including competitive pay, health coverage, retirement plans, and professional growth resources. Be part of a team that values innovation, customer-centricity, and work-life balance. Search no further for Robert Half jobs in Carrollton, GA—apply now and advance your career in senior customer service!

This role is full-time, offering long-term stability in the heart of Georgia's thriving business community. With SEO-optimized opportunities like this, Robert Half is your gateway to top customer service professional careers. (Word count: 852)