About the Senior Customer Service Representative Role at Robert Half

Robert Half is thrilled to partner with a leading manufacturing firm in Denver, Colorado, to find an experienced Senior Customer Service Representative for a contract position. This pivotal role sits at the heart of customer satisfaction, where you'll deliver exceptional support to clients and internal teams while expertly managing orders, accounts, and international logistics. Operating in a fast-paced manufacturing environment, you'll thrive on proactive problem-solving, clear communication, and ensuring every customer interaction exceeds expectations. If you have a passion for customer service excellence, expertise in order management, and a knack for handling complex international shipments, this opportunity with Robert Half in Denver offers the perfect platform to showcase your skills.

As a contract role, this position provides flexibility and immediate impact, with the potential for long-term opportunities. Denver's vibrant business scene, combined with Robert Half's renowned reputation in staffing, makes this an ideal career move for seasoned professionals seeking growth in customer service, logistics, and account management. Join a team that's redefining efficiency in manufacturing customer support.

Why This Role Stands Out

In this senior-level position, you'll handle high-stakes responsibilities like coordinating global shipments and resolving issues swiftly, directly contributing to customer loyalty and business success. With a competitive hourly rate of $23.75, you'll enjoy the stability of Robert Half's support while immersing yourself in Denver's dynamic economy.

Key Responsibilities

The Senior Customer Service Representative will wear many hats, from order fulfillment to stakeholder coordination. Here's a detailed breakdown:

• Customer Account Management: Oversee assigned accounts with precision, processing orders accurately and on time to uphold service standards.
• Order Lifecycle Expertise: Enter, track, expedite orders, and manage returns, ensuring customer expectations are not just met but exceeded.
• International Logistics Coordination: Partner with suppliers, freight forwarders, and carriers to ensure seamless delivery of global orders.
• Documentation Mastery: Prepare essential shipping documents and regulatory paperwork for international compliance.
• Returns and Credits: Handle return authorizations for damaged goods and process credits with speed and accuracy.
• Service Scheduling: Track installation requests, startup services, and provider invoices efficiently.
• E-commerce Support: Process online orders and collaborate with distributors for optimal shipments.
• Liaison Duties: Assist Regional Managers and resolve customer inquiries as the go-to point of contact.
• Freight and Tracking: Provide urgent freight quotes and real-time tracking updates.
• Proactive Communication: Keep customers informed on PO updates, lead times, and resolutions to build trust.

Required Qualifications

To excel in this Senior Customer Service Representative role, candidates must bring proven experience and key competencies:

• 3+ years in senior customer service, preferably in manufacturing or logistics.
• Exceptional verbal and written communication skills for diverse stakeholders.
• Proficiency in CRM, order management, and e-commerce systems.
• Strong understanding of international shipping regulations and documentation.
• Demonstrated ability to thrive in fast-paced, deadline-driven environments.
• Excellent problem-solving skills with a proactive, customer-first mindset.
• Experience coordinating with suppliers, carriers, and internal teams.
• High attention to detail for accurate order processing and compliance.
• Familiarity with freight quoting, tracking software, and return processes.
• Bachelor's degree in Business, Communications, or related field preferred.

Robert Half prioritizes candidates who embody reliability, adaptability, and a commitment to service excellence.

Why Join Us at Robert Half?

Partnering with Robert Half means accessing top-tier opportunities backed by industry-leading expertise. This contract role offers a competitive $23.75 hourly rate (approximately $49,450 annually based on full-time hours), weekly pay, and comprehensive support. Enjoy Denver's thriving job market, professional networking, and career advancement resources. Our benefits include flexible scheduling, skill-building workshops, and exclusive job alerts. Thrive in a supportive culture that values your contributions to manufacturing innovation. Apply now for this Senior Customer Service Representative position and elevate your career with Robert Half in Denver, Colorado!

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