Senior Customer Service Specialist - Join a Thriving Manufacturing Team in Meriden, Connecticut

Are you a seasoned customer service professional with a passion for the manufacturing sector? Robert Half is exclusively partnering with a dynamic client in Meriden, Connecticut to find a Senior Customer Service Specialist. This full-time, permanent onsite role offers a competitive salary up to $70,000 annually and is perfect for local candidates seeking stability and growth in a fast-paced environment. If you have 5+ years of experience in order management, pricing, and customer relations within manufacturing, this opportunity allows you to be the primary point of contact for key accounts, ensuring seamless order fulfillment from start to finish.

Working onsite in Meriden, CT, you'll support a growing team dedicated to excellence in manufacturing customer service. This position demands strong tenure, meticulous attention to detail, and confidence in handling complex pricing, orders, and communications. As a hub for manufacturing jobs in Connecticut, Meriden provides the ideal backdrop for professionals who thrive in team-oriented settings. Robert Half specializes in connecting top talent like you with exclusive opportunities—apply today to elevate your career in customer service within the manufacturing industry.

About the Role

The Senior Customer Service Specialist plays a pivotal role in managing customer accounts from order placement through successful delivery. In this onsite position in Meriden, Connecticut, you'll collaborate closely with production, planning, logistics, and sales teams to drive customer satisfaction. This isn't just a job; it's a chance to build lasting relationships and contribute to a company's growth in the competitive manufacturing landscape. With Robert Half's backing, you'll join a reputable employer offering long-term stability and professional fulfillment. Ideal for those searching for 'manufacturing customer service jobs near me' or 'senior order management roles in CT,' this position emphasizes proactive communication, ERP proficiency, and issue resolution in a high-volume setting.

Key Responsibilities

As a Senior Customer Service Specialist, your day-to-day will involve:

• Serving as the primary point of contact for assigned customer accounts, fostering trust and loyalty.
• Processing and tracking customer orders from initial entry through final delivery, ensuring accuracy every step.
• Managing pricing, quotes, and order adjustments with precision and efficiency to meet customer needs.
• Coordinating seamlessly with internal teams including production, planning, logistics, and sales for timely fulfillment.
• Monitoring order status diligently and proactively communicating updates, potential delays, or changes to keep customers informed.
• Maintaining meticulous records in ERP and order management systems to support operational excellence.
• Supporting broader account management tasks while cultivating long-term customer relationships.
• Resolving customer issues professionally, efficiently, and to the highest satisfaction standards.

These responsibilities highlight the need for multitasking in a fast-paced manufacturing environment, making this role ideal for experienced professionals ready to take on leadership in customer service.

Required Qualifications

To succeed in this Senior Customer Service Specialist role, candidates must demonstrate:

• 5+ years of steady experience in customer service or order management roles.
• Prior hands-on experience in a manufacturing environment—essential for understanding industry nuances.
• Proven track record in pricing, quotes, and order processing.
• Exceptional customer communication and relationship management skills.
• High level of attention to detail with the ability to juggle multiple priorities effectively.
• Comfort working onsite in a collaborative, fast-paced team setting in Meriden, CT.
• Strong proficiency with ERP systems and Microsoft Office suite, particularly Excel for data management.

Local candidates only, as this is a fully onsite position. Robert Half prioritizes candidates with manufacturing-specific expertise to ensure a smooth transition and immediate impact.

Why Join Us?

Partnering exclusively with Robert Half, our client offers more than just a job—it's a career-launching opportunity in Meriden, Connecticut's manufacturing sector. Enjoy a competitive salary up to $70,000, full-time permanent employment, and the chance to grow with a forward-thinking team. Benefits include collaborative work culture, professional development, and the satisfaction of driving customer success. In a region known for manufacturing excellence, this role positions you at the forefront of customer service innovation. Don't miss out on this exclusive Robert Half opportunity—apply now and secure your future in Connecticut's job market. Keywords: manufacturing customer service jobs, order management careers, ERP specialist roles in Meriden CT.