About the Senior Representative, Customer Service - Skilled Role

Join Robert Half in Weston, Florida, as a Senior Representative, Customer Service - Skilled on a rewarding long-term contract. This onsite position is perfect for detail-oriented professionals passionate about healthcare innovation. You'll play a pivotal role in preparing pre-operative plans for robotic-assisted surgeries, including Total Hip and Total Knee Replacements using advanced Mako Surgical protocols. With a focus on accuracy and efficiency, you'll use proprietary software to review CT scans, create 3D bone models, and develop precise surgical plans that surgeons rely on. This role combines customer service excellence with technical precision, ensuring field-based personnel receive high-quality deliverables to support patient outcomes. Ideal for those with medical imaging experience seeking to contribute to cutting-edge orthopedic procedures in a production-driven environment.

Why This Role Stands Out

As a senior contributor, you'll handle complex tasks independently while meeting stringent quality standards. Weston, FL, offers a vibrant suburban setting near Fort Lauderdale, with easy access to beaches, shopping, and professional growth opportunities. Robert Half provides the stability of a long-term contract, competitive $18/hour pay, and exposure to robotic surgery technology that's transforming healthcare.

Key Responsibilities

Your daily impact will include:

• Creating detailed surgical case files in a proprietary case management system to streamline workflows.
• Reviewing CT scans meticulously for compliance with Mako Surgical protocols, ensuring protocol adherence.
• Segmenting CT scans with specialized software to generate accurate 3D anatomical bone models for robotic procedures.
• Developing comprehensive Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacements using digital bone models.
• Conducting thorough reviews of CT segmentations and surgical plans, verifying anatomical landmarks, implant sizing, and optimal positioning.
• Uploading completed pre-plans securely to field-based surgical teams for seamless execution.
• Documenting every activity per established procedures to maintain audit-ready records.
• Adhering strictly to work instructions to produce consistent, high-quality outputs that exceed departmental targets.

Expect a fast-paced, quality-focused environment where your precision directly supports surgical success and patient safety.

Required Qualifications

To excel, bring:

• Proven experience in customer service or technical support, ideally in healthcare or medical devices.
• Strong proficiency with medical imaging software, CT scan analysis, and 3D modeling tools.
• Familiarity with surgical protocols, particularly Mako Robotic Systems for orthopedics.
• Exceptional attention to detail and accuracy in high-stakes documentation.
• Excellent communication skills for proactive customer interactions and team collaboration.
• Ability to thrive in an individual production role while contributing to team goals.
• Comfortable in a fully onsite setting in Weston, Florida.
• High school diploma required; associate's or bachelor's in a related field (e.g., biomedical, healthcare tech) preferred.
• Technical aptitude for learning proprietary systems quickly.

No prior surgical experience necessary—training provided for motivated candidates with transferable skills in imaging or data processing.

Why Join Us at Robert Half?

Robert Half is a leader in staffing excellence, connecting top talent with innovative opportunities. This role offers hands-on experience with robotic surgery planning, a growing field in medtech. Earn $18/hour (approximately $37,440 annually based on full-time), with weekly pay and long-term stability. Benefit from Weston, FL's sunny climate, family-friendly vibe, and proximity to Miami. Grow your career in SEO-optimized job markets like 'robotic surgery jobs Weston FL,' 'CT scan technician careers,' and 'medical imaging specialist positions.' Join a team dedicated to precision, innovation, and exceptional service. Apply now to advance in healthcare technology with Robert Half!

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