About the Service Coordinator Role

Are you a detail-oriented professional with a passion for organization and customer satisfaction? Join Robert Half's esteemed client in Rochester, New York, United States as a Service Coordinator. Hannah Savage from Robert Half is actively recruiting for this onsite, full-time position offering a competitive salary of approximately $52,000 per year. In this critical role, you'll be the backbone of service operations, ensuring technicians are scheduled efficiently, service requests are managed seamlessly, and customers receive top-tier support. If you excel in fast-paced environments, communicate effectively, and love solving problems, this Service Coordinator job at our client's Rochester location is your next career step.

This position demands high accuracy in data entry using systems like NetSuite, proactive customer interactions, and collaboration across teams. Robert Half specializes in connecting top talent like you with rewarding opportunities in service coordination, technician dispatching, and operational support. With Rochester's thriving business scene, this role offers stability and growth in a dynamic market.

Key Responsibilities

Technician Scheduling and Coordination

Take charge of scheduling service technicians by evaluating their availability, specialized skillsets, and specific customer requirements. Your expertise will minimize downtime and maximize service efficiency, ensuring every job is handled by the right expert at the perfect time.

Data Entry and System Management

Maintain impeccable records by performing precise data entry of service orders, real-time updates, and detailed notes directly into NetSuite and other proprietary internal systems. Accuracy here is paramount to seamless operations and compliance.

Customer Support Excellence

Act as the friendly, professional first point of contact for all customer inquiries. Deliver timely status updates, resolve issues swiftly, and foster positive relationships that drive repeat business and satisfaction.

Quoting, Documentation, and Follow-Up

Generate accurate service quotes, diligently follow up on pending proposals, and keep comprehensive documentation for every service activity. Your meticulous approach will support billing, auditing, and continuous improvement.

Reporting and Data Insights

Produce essential daily, weekly, and monthly service reports. Provide actionable data insights to empower the service team, management, and sales in making informed decisions.

Workflow Optimization

Collaborate closely with technicians, sales teams, and management to streamline workflows, eliminate bottlenecks, and ensure smooth, efficient service delivery from request to completion.

Required Qualifications

To succeed as a Service Coordinator in Rochester, NY, you need proven organizational prowess, NetSuite experience, and a customer-centric mindset. Ideal candidates have 2+ years in service coordination, dispatching, or similar roles. Key qualifications include:

• High proficiency in NetSuite for data management and reporting
• Exceptional attention to detail for error-free data entry
• Strong verbal and written communication for customer and team interactions
• Ability to multitask in a high-volume, fast-paced service environment
• Problem-solving skills to handle scheduling conflicts and customer escalations
• Familiarity with CRM systems and service management tools
• Bachelor's degree in Business Administration or related field preferred
• Local to Rochester, NY, for onsite work

Robert Half values candidates who are proactive, adaptable, and team-oriented.

Why Join Us?

Partner with Robert Half for unparalleled career support and immediate placement in this exciting Service Coordinator role. Enjoy a salary of $52,000, onsite in Rochester's innovative hub, and contribute to a company prioritizing customer experience. Benefit from Robert Half's expertise in HR solutions, confidential application process, and network of top employers. This is more than a job—it's a chance to advance in service operations, gain NetSuite mastery, and build lasting professional relationships. Rochester, NY, offers a perfect blend of urban amenities and affordability, making it ideal for career-focused individuals. Apply today or contact Hannah Savage at Robert Half's Rochester branch for confidential consideration. Keywords: Service Coordinator jobs Rochester NY, NetSuite coordinator, technician scheduler, customer service operations.