About the Service Delivery Manager Role at Robert Half

Robert Half is thrilled to present an exceptional career opportunity for a seasoned Service Delivery Manager in Davenport, Iowa. This pivotal leadership position is perfect for a proactive professional ready to bring structure, innovation, and high-level technical expertise to a dynamic service desk operation within a rapidly growing company. As the cornerstone of IT service management, you will oversee seamless service delivery, mentor talented engineering teams, and drive continuous improvement initiatives that elevate operational excellence. With a competitive salary around $100,000, this full-time role offers the chance to make a tangible impact in the heart of the Quad Cities region, combining strategic oversight with hands-on technical leadership in IT networks, security, and customer-focused processes.

This position demands a leader who thrives in fast-paced environments, possesses deep knowledge of IT infrastructure, and excels at transforming challenges into opportunities for growth. Whether you're refining workflows, resolving escalated issues, or implementing ITIL-compliant best practices, your contributions will directly enhance service reliability, network performance, and team performance. Join Robert Half's Technology Practice and become the high-level technical lead that this expanding organization needs to achieve its ambitious goals.

Why This Role Stands Out in Davenport, IA

Davenport, Iowa, offers an ideal backdrop for this role, blending Midwestern charm with economic vitality in the Quad Cities metropolitan area. You'll enjoy a lower cost of living compared to coastal tech hubs, while accessing robust professional networks and a supportive community. Robert Half's partnership ensures top-tier recruitment support, positioning you for long-term success.

Key Responsibilities

As Service Delivery Manager, your days will be filled with impactful leadership tasks that ensure top-tier IT service delivery. Key responsibilities include:

• Supervising daily operations of service desk and managed services teams to deliver high-quality, consistent support.
• Serving as the senior escalation point for complex technical issues, resolving them with speed and precision.
• Mentoring engineers to build skills, attention to detail, and a culture of excellence.
• Developing and refining operational workflows for enhanced reliability and efficiency.
• Collaborating across functions to align services with broader business objectives.
• Monitoring network systems proactively to maintain peak performance and robust security.
• Leading patch management and endpoint protection strategies to mitigate risks.
• Leveraging advanced network monitoring tools for early issue detection and resolution.
• Championing customer satisfaction through targeted improvement initiatives.
• Upholding ITIL standards and industry best practices for operational maturity.

These duties position you at the forefront of IT operations, where your expertise in IT networks and service management will shine.

Required Qualifications

To excel in this Service Delivery Manager role, candidates must demonstrate a proven track record in IT leadership. Essential qualifications include extensive experience managing service desks, deep IT networks knowledge, and strong leadership abilities. Proficiency in tools for network monitoring, patch management, and endpoint security is critical, alongside ITIL certification or equivalent expertise. Ideal candidates are proactive problem-solvers with excellent communication skills, capable of mentoring teams and driving efficiency in a high-stakes environment. A bachelor's degree in IT, Computer Science, or a related field is preferred, complemented by 5+ years in service delivery or similar roles.

Why Join Us at Robert Half?

Partnering with Robert Half opens doors to unparalleled opportunities in a growing company poised for expansion. Enjoy a competitive $100,000 salary, comprehensive benefits, and a collaborative culture that values innovation and professional growth. This role offers mentorship from Technology Practice Director Shawn M. Troy, exposure to state-of-the-art IT practices, and the satisfaction of leading teams to new heights of performance. In Davenport, Iowa, you'll balance rewarding work with a high quality of life, including riverfront amenities and a thriving tech scene. Apply now via Robert Half, call 319-362-8606, or email your resume to connect with this transformative opportunity. Shape the future of service delivery—your leadership is needed today!

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