Service Delivery Manager - Join Robert Half in Seattle, WA

Robert Half is seeking an experienced Service Delivery Manager to lead our Service Center team in delivering exceptional technical support and customer service in Seattle, Washington. This pivotal full-time role is perfect for a seasoned IT leader with deep expertise in ITIL methodologies, service desk operations, and team management. As a Service Delivery Manager at Robert Half, you'll drive high-quality support for end-users, optimize processes, and ensure SLA compliance while fostering a customer-centric environment. With a competitive salary around $101,000 and comprehensive benefits, this position offers stability and growth in the heart of Seattle's thriving tech scene.

About the Role

In this leadership position, you'll directly manage a team of technical support professionals, coaching them to provide best-in-class service with empathy and clear communication. You'll identify and resolve customer friction points, collaborating across teams to deliver positive outcomes. Balancing day-to-day operations with strategic initiatives, you'll prioritize efforts, allocate resources, and cultivate vendor partnerships. This role demands a blend of technical acumen, business savvy, and emotional intelligence to excel in a fast-paced, evolving IT support landscape. Robert Half values leaders who can translate complex technical concepts into actionable insights for diverse stakeholders, making this an ideal opportunity for IT managers ready to elevate their career in Seattle.

Key Responsibilities

As Service Delivery Manager, your impact will be felt through hands-on leadership and strategic oversight:

• Guide and monitor team activities to meet or exceed customer expectations and service levels.
• Deliver outstanding support to end-users, ensuring empathy-driven resolutions.
• Facilitate timely responses to all incoming support requests.
• Oversee compliance with incident, problem, and change management processes using ITIL best practices.
• Lead Problem Management for complex, high-impact incidents.
• Monitor SLAs, track issue resolutions, and maintain accurate records.
• Manage procurement of IT goods and services with strong business acumen.
• Generate accurate, timely reports for leadership and stakeholders.
• Schedule and coordinate maintenance windows to minimize disruptions.
• Hire, train, coach, and develop service center staff, conducting performance reviews.
• Manage customer expectations and optimize vendor performance for strong partnerships.
• Handle other duties as assigned to support team success.

These responsibilities position you at the forefront of IT service delivery, ensuring seamless operations and exceptional user experiences.

Required Qualifications

To thrive as our Service Delivery Manager, bring these proven skills and experiences:

• Strong command of ITIL methodologies for IT support services.
• Business knowledge of procurement and purchasing processes.
• Deep expertise in diagnostic/monitoring tools, remote desktop apps, and virtual environments.
• Advanced proficiency in Service Desk ticketing systems.
• Expert ability to diagnose and resolve complex technical issues.
• Skill in creating and optimizing standardized processes.
• Proven multitasking in customer-centric settings with competing priorities.
• Superior communication skills for customers, peers, and executives.
• Demonstrated leadership in directing technical support teams.
• High emotional intelligence, empathy, and decision-making prowess.

Candidates should excel at organizing workflows, reviewing outputs, and distilling technical details for non-technical audiences. A track record in service delivery management, particularly in dynamic tech environments like Seattle's, is essential.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a career launchpad with robust benefits from day one. Enjoy Medical, Dental, and Vision coverage, Life Insurance, Accidental Death benefits, and an Employee Assistance Program. Build your future with our 401K plan, generous sick and vacation pay, and a yearly metric-based bonus (qualification required). Work in vibrant Seattle, WA, where innovation meets opportunity. As a global leader in staffing and consulting, Robert Half provides professional growth, collaborative culture, and the tools to succeed. SEO keywords: Service Delivery Manager jobs Seattle, ITIL Service Desk Manager, IT support leadership roles Washington. Apply now to lead with impact!