About the Service Desk Technician Role at Robert Half

Robert Half, a leader in specialized staffing solutions, is excited to present an outstanding opportunity for a skilled Service Desk Technician to join our esteemed real estate client in Seattle, Washington, United States. This long-term contract position offers 100% remote work flexibility, allowing you to support end-users from anywhere while working standard CST or EST hours. Ideal for customer-focused professionals who excel in Microsoft applications and SaaS support, this role emphasizes delivering a premium, white-glove experience in a dynamic, fast-paced environment. If you're passionate about solving technical challenges and providing top-tier IT assistance, this position at Robert Half could be your next career milestone.

Our client, a forward-thinking real estate organization, is undergoing exciting transitions, including a shift to fully cloud-based Exchange environments. As a Service Desk Technician, you'll play a pivotal role in ensuring seamless operations for their hybrid Microsoft setups. With pay rates up to $35 per hour, this contract offers competitive compensation for your expertise in troubleshooting SaaS tools and Microsoft technologies. Robert Half prides itself on connecting top talent with roles that foster growth, and this opportunity embodies that commitment.

Key Responsibilities

Core Support Duties

• Deliver prompt, high-quality Service Desk support to end-users, resolving technical issues efficiently to minimize downtime.
• Provide specialized assistance for SaaS-based applications, with a heavy emphasis on Microsoft-centric tools like Office 365 and related platforms.
• Troubleshoot complex problems in Hybrid Exchange environments, preparing for an upcoming full migration to Exchange Online.

Customer Experience Focus

• Offer white-glove support, treating every interaction with professionalism and empathy to enhance user satisfaction.
• Maintain exceptional communication standards in a fully remote setting, collaborating seamlessly with internal IT teams and stakeholders.
• Proactively identify recurring issues, document solutions, and contribute to knowledge base improvements for ongoing efficiency.

In this role, you'll thrive by combining technical acumen with outstanding interpersonal skills, ensuring every end-user feels valued and supported.

Required Qualifications

Technical Expertise

• Demonstrated experience in Service Desk or help desk environments, particularly with Microsoft applications (Outlook, Teams, SharePoint, etc.).
• Strong hands-on knowledge of SaaS platforms and troubleshooting Hybrid Exchange/Microsoft 365 setups.
• Familiarity with remote support tools like Remote Desktop, ticketing systems (e.g., ServiceNow, Zendesk), and diagnostic software.

Soft Skills and Experience

• Proven ability to deliver white-glove service in fast-paced, high-volume support scenarios.
• Excellent problem-solving skills with a customer-first mindset.
• Comfortable working independently in a remote capacity, with availability for CST/EST hours.
• 1-3+ years in IT support roles; CompTIA A+ or similar certifications are a plus.

Candidates should possess a blend of technical proficiency and a passion for user-centric support, making them perfect for Robert Half's high standards.

Why Join Us?

Partnering with Robert Half means gaining access to a network of premier opportunities tailored to your skills. This long-term contract not only provides financial rewards up to $35/hour but also positions you at the forefront of real estate technology innovation. Enjoy the perks of full remote work, flexible hours, and the chance to contribute to a major Microsoft environment transition. Robert Half offers ongoing support, career coaching, and pathways to permanent roles. Join a team where your technical expertise and customer service excellence drive real impact. With Seattle's vibrant tech scene as your backdrop—even remotely—this role offers professional fulfillment and work-life balance. Apply today through Robert Half and elevate your IT career!

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