Service Supervisor - Careers at Robert Half
Robert Half
Service Supervisor - Careers at Robert Half
Job Description
Service Supervisor - Lead with Impact in Rochester, NY
Join an exceptional team through Robert Half's Rochester, NY branch as a Service Supervisor. Hannah Savage is partnering with a top client seeking a proactive, people-focused leader to oversee daily service department operations. This full-time role offers the chance to manage a team of dedicated technicians, ensure top-tier customer service, and drive operational excellence in a fast-paced environment. With a salary around $72,800 USD annually, this position is ideal for organized professionals passionate about team development and process optimization. Discover why this Service Supervisor job in Rochester, New York, United States, is a standout opportunity in the competitive job market.
About the Role
As Service Supervisor, you'll be at the heart of service delivery, leading day-to-day activities to meet customer needs efficiently. This hands-on leadership position involves supervising service professionals and technicians, managing schedules, and upholding high service standards. The role demands strong communication, problem-solving, and the ability to thrive in dynamic settings. Reporting to operations leadership, you'll collaborate across departments like parts, sales, and administration to deliver seamless results. Perfect for experienced supervisors seeking growth in Rochester's thriving service sector, this position emphasizes safety, quality, and customer satisfaction.
Key Responsibilities
Your impact will be felt through a wide range of critical duties designed to keep the service department running smoothly.
- Oversee Daily Workflow: Direct the service team's tasks, ensuring accuracy, safety, and on-time completion to maintain high productivity levels.
- Lead and Coach Staff: Provide hands-on leadership, mentoring technicians for skill enhancement and peak performance.
- Manage Scheduling and Assignments: Coordinate service requests and technician deployments to optimize efficiency and exceed customer expectations.
- Review Documentation: Scrutinize work orders, reports, and records for precision and regulatory adherence.
- Handle Customer Interactions: Act as the go-to resolver for concerns, delivering prompt, professional solutions.
- Collaborate Cross-Functionally: Work with operations, parts, sales, and admin teams for integrated service support.
- Ensure Quality Workmanship: Guide technicians on job prep, execution, inspections, repairs, and policy-compliant documentation.
- Track and Improve Metrics: Monitor KPIs, spot trends, and roll out enhancements for continuous improvement.
- Uphold Compliance: Enforce company policies, safety protocols, and industry best practices.
- Support Onboarding: Train newcomers and reinforce procedural standards for team success.
Required Qualifications
To excel as Service Supervisor, bring these essential skills and experiences to the table:
- Proven supervisory experience in service, maintenance, or technical fields.
- Exceptional leadership, communication, and interpersonal abilities.
- Strong organizational skills for managing workflows and schedules.
- Problem-solving prowess in high-pressure, fast-paced operations.
- Familiarity with service metrics, quality control, and process optimization.
- Customer service expertise with a focus on resolution and satisfaction.
- Knowledge of safety standards, compliance, and documentation best practices.
- Ability to coach, train, and develop team members effectively.
Candidates with backgrounds in automotive, HVAC, equipment service, or similar industries will find this role particularly rewarding. A bachelor's degree in management or related field is a plus, but hands-on experience takes precedence.
Why Join Us?
Partner with Robert Half for unparalleled career support and immediate confidential consideration. Contact Hannah Savage at the Rochester branch today. This Service Supervisor role offers not just a competitive $72,800 salary but a platform for leadership growth, team impact, and professional fulfillment. Benefit from a collaborative culture, ongoing training, and the stability of a reputable client. Rochester, NY's vibrant job market awaits—apply now to elevate your career in service supervision. Keywords: Service Supervisor jobs Rochester NY, team leader roles, technician management careers.
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Locations
- Rochester, New York, United States
Salary
72,800 - 72,800 USD / yearly
70,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Workflow Managementintermediate
- Scheduling Coordinationintermediate
- Customer Serviceintermediate
- Problem-Solvingintermediate
- Performance Monitoringintermediate
- Training and Coachingintermediate
- Compliance and Safetyintermediate
- Process Improvementintermediate
- Communication Skillsintermediate
Required Qualifications
- Proven experience in service department supervision or team leadership (experience)
- Strong organizational and communication skills (experience)
- Ability to manage fast-paced operations and solve problems effectively (experience)
- Knowledge of service standards, safety protocols, and compliance requirements (experience)
- Experience coordinating schedules, work orders, and technician assignments (experience)
- Track record of coaching and developing service professionals (experience)
- Familiarity with performance metrics and process enhancements (experience)
- Customer-focused mindset with excellent resolution skills (experience)
Responsibilities
- Oversee daily workflow of the service team, ensuring tasks are completed accurately, safely, and on schedule
- Provide leadership, coaching, and support to technicians and service staff for professional growth
- Coordinate service requests, technician assignments, and job schedules to maximize efficiency
- Review work orders, documentation, and reports for accuracy and completion
- Serve as primary point of contact for customer concerns, ensuring timely resolutions
- Partner with operations, parts, sales, and administration teams for seamless service delivery
- Work with technicians on job preparation, execution, quality control, and documentation
- Monitor department performance metrics and implement process improvements
- Ensure compliance with company policies, safety standards, and best practices
- Assist with training new team members and reinforcing procedures
Benefits
- general: Competitive salary and comprehensive benefits package
- general: Opportunities for professional growth and development
- general: Supportive team environment with coaching and leadership opportunities
- general: Work with a reputable client through Robert Half's network
- general: Focus on work-life balance in a dynamic service role
- general: Access to ongoing training and process improvement initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Service Supervisor - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Service Supervisor - Careers at Robert Half
Robert Half
Service Supervisor - Careers at Robert Half
Job Description
Service Supervisor - Lead with Impact in Rochester, NY
Join an exceptional team through Robert Half's Rochester, NY branch as a Service Supervisor. Hannah Savage is partnering with a top client seeking a proactive, people-focused leader to oversee daily service department operations. This full-time role offers the chance to manage a team of dedicated technicians, ensure top-tier customer service, and drive operational excellence in a fast-paced environment. With a salary around $72,800 USD annually, this position is ideal for organized professionals passionate about team development and process optimization. Discover why this Service Supervisor job in Rochester, New York, United States, is a standout opportunity in the competitive job market.
About the Role
As Service Supervisor, you'll be at the heart of service delivery, leading day-to-day activities to meet customer needs efficiently. This hands-on leadership position involves supervising service professionals and technicians, managing schedules, and upholding high service standards. The role demands strong communication, problem-solving, and the ability to thrive in dynamic settings. Reporting to operations leadership, you'll collaborate across departments like parts, sales, and administration to deliver seamless results. Perfect for experienced supervisors seeking growth in Rochester's thriving service sector, this position emphasizes safety, quality, and customer satisfaction.
Key Responsibilities
Your impact will be felt through a wide range of critical duties designed to keep the service department running smoothly.
- Oversee Daily Workflow: Direct the service team's tasks, ensuring accuracy, safety, and on-time completion to maintain high productivity levels.
- Lead and Coach Staff: Provide hands-on leadership, mentoring technicians for skill enhancement and peak performance.
- Manage Scheduling and Assignments: Coordinate service requests and technician deployments to optimize efficiency and exceed customer expectations.
- Review Documentation: Scrutinize work orders, reports, and records for precision and regulatory adherence.
- Handle Customer Interactions: Act as the go-to resolver for concerns, delivering prompt, professional solutions.
- Collaborate Cross-Functionally: Work with operations, parts, sales, and admin teams for integrated service support.
- Ensure Quality Workmanship: Guide technicians on job prep, execution, inspections, repairs, and policy-compliant documentation.
- Track and Improve Metrics: Monitor KPIs, spot trends, and roll out enhancements for continuous improvement.
- Uphold Compliance: Enforce company policies, safety protocols, and industry best practices.
- Support Onboarding: Train newcomers and reinforce procedural standards for team success.
Required Qualifications
To excel as Service Supervisor, bring these essential skills and experiences to the table:
- Proven supervisory experience in service, maintenance, or technical fields.
- Exceptional leadership, communication, and interpersonal abilities.
- Strong organizational skills for managing workflows and schedules.
- Problem-solving prowess in high-pressure, fast-paced operations.
- Familiarity with service metrics, quality control, and process optimization.
- Customer service expertise with a focus on resolution and satisfaction.
- Knowledge of safety standards, compliance, and documentation best practices.
- Ability to coach, train, and develop team members effectively.
Candidates with backgrounds in automotive, HVAC, equipment service, or similar industries will find this role particularly rewarding. A bachelor's degree in management or related field is a plus, but hands-on experience takes precedence.
Why Join Us?
Partner with Robert Half for unparalleled career support and immediate confidential consideration. Contact Hannah Savage at the Rochester branch today. This Service Supervisor role offers not just a competitive $72,800 salary but a platform for leadership growth, team impact, and professional fulfillment. Benefit from a collaborative culture, ongoing training, and the stability of a reputable client. Rochester, NY's vibrant job market awaits—apply now to elevate your career in service supervision. Keywords: Service Supervisor jobs Rochester NY, team leader roles, technician management careers.
(Word count: 812)
Locations
- Rochester, New York, United States
Salary
72,800 - 72,800 USD / yearly
70,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Workflow Managementintermediate
- Scheduling Coordinationintermediate
- Customer Serviceintermediate
- Problem-Solvingintermediate
- Performance Monitoringintermediate
- Training and Coachingintermediate
- Compliance and Safetyintermediate
- Process Improvementintermediate
- Communication Skillsintermediate
Required Qualifications
- Proven experience in service department supervision or team leadership (experience)
- Strong organizational and communication skills (experience)
- Ability to manage fast-paced operations and solve problems effectively (experience)
- Knowledge of service standards, safety protocols, and compliance requirements (experience)
- Experience coordinating schedules, work orders, and technician assignments (experience)
- Track record of coaching and developing service professionals (experience)
- Familiarity with performance metrics and process enhancements (experience)
- Customer-focused mindset with excellent resolution skills (experience)
Responsibilities
- Oversee daily workflow of the service team, ensuring tasks are completed accurately, safely, and on schedule
- Provide leadership, coaching, and support to technicians and service staff for professional growth
- Coordinate service requests, technician assignments, and job schedules to maximize efficiency
- Review work orders, documentation, and reports for accuracy and completion
- Serve as primary point of contact for customer concerns, ensuring timely resolutions
- Partner with operations, parts, sales, and administration teams for seamless service delivery
- Work with technicians on job preparation, execution, quality control, and documentation
- Monitor department performance metrics and implement process improvements
- Ensure compliance with company policies, safety standards, and best practices
- Assist with training new team members and reinforcing procedures
Benefits
- general: Competitive salary and comprehensive benefits package
- general: Opportunities for professional growth and development
- general: Supportive team environment with coaching and leadership opportunities
- general: Work with a reputable client through Robert Half's network
- general: Focus on work-life balance in a dynamic service role
- general: Access to ongoing training and process improvement initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Service Supervisor - Careers at Robert Half @ Robert Half.
Related Books and Jobs