About the ServiceNow Analyst I Role

Robert Half is excited to partner with a leading client in Marysville, Ohio, United States, to find a talented ServiceNow Analyst I for a long-term contract position. This high-profile project offers a unique opportunity to support the ServiceNow platform on a global scale. As an onsite role requiring four days per week in Marysville, OH, you'll be at the heart of ensuring smooth daily operations and facilitating successful regional rollouts. If you're passionate about IT service management, ServiceNow configuration, and business process optimization, this position is your chance to make a real impact.

The ServiceNow platform is revolutionizing enterprise service management, and our client is committed to leveraging its full potential. In this role, you'll work closely with senior team members, project teams, and end users to gather requirements, configure solutions, and troubleshoot issues. Marysville, Ohio, provides an ideal setting with its growing tech scene and proximity to major hubs like Columbus. Join Robert Half's network of top talent and advance your career in ServiceNow development and administration.

Key Responsibilities

Your day-to-day will involve a dynamic mix of technical and collaborative tasks:

• Gather, document, and validate business requirements for ServiceNow modules and enhancements, ensuring alignment with organizational goals.
• Assist senior team members in configuring ServiceNow features, from incident management to change requests.
• Develop and maintain workflows, forms, UI policies, and simple scripts to enhance platform functionality.
• Participate actively in testing activities, creating comprehensive test cases, executing tests, and meticulously tracking defects.
• Support critical data collection, validation, and migration tasks during regional and global rollouts.
• Provide hands-on, onsite assistance to project teams and end users, troubleshooting and resolving issues promptly.
• Create and update essential project documentation, training materials, and user guides to empower users.
• Ensure all work complies with ServiceNow standards, governance policies, and industry best practices.

These responsibilities position you as a vital contributor to seamless ServiceNow operations and scalable IT solutions.

Required Qualifications

To succeed in this ServiceNow Analyst I role, candidates should demonstrate:

• Hands-on experience with the ServiceNow platform, including core modules like ITSM, ITOM, or HR Service Delivery.
• Proven ability to gather, document, and validate business requirements in a fast-paced environment.
• Proficiency in ServiceNow configuration, workflow development, UI policies, and basic scripting (e.g., JavaScript, Glide API).
• Strong testing skills, including test case creation, execution, and defect management using tools like ServiceNow's Test Management.
• Experience with data migration, validation, and supporting rollouts in enterprise settings.
• Excellent troubleshooting abilities for end-user support and issue resolution.
• Capacity to produce high-quality documentation, training materials, and user guides.
• Familiarity with ServiceNow governance, best practices, and compliance standards.
• Availability for onsite work four days per week in Marysville, Ohio.
• Bachelor's degree in IT, Computer Science, or related field preferred; equivalent experience considered.

Robert Half prioritizes candidates with 1-3 years of ServiceNow experience, a collaborative mindset, and eagerness to learn. SEO keywords like ServiceNow Analyst jobs in Ohio, IT service management careers, and Marysville tech roles will help you stand out.

Why Join Us?

Partnering with Robert Half means accessing premier opportunities with competitive compensation. Our estimated salary range for this ServiceNow Analyst I position in Marysville, OH, is $75,000 - $95,000 annually, based on market data for similar roles (confidence: high). Enjoy benefits like long-term contract stability, professional growth through global projects, and a supportive team. Marysville offers a high quality of life with affordable living, excellent schools, and outdoor recreation near the Scioto River.

This role is perfect for ServiceNow enthusiasts seeking to build expertise in a real-world, high-impact environment. Apply now through Robert Half to elevate your career in IT service management. We optimize for searches like 'ServiceNow jobs Marysville OH,' 'entry-level ServiceNow analyst,' and 'Robert Half IT contracts.' Don't miss this chance to contribute to innovative solutions at a forward-thinking organization.