About the ServiceNow Engineer Role at Robert Half

Robert Half is excited to partner with a leading educational institution in Springfield, Massachusetts, to find an exceptional ServiceNow Engineer for a long-term contract opportunity. Located near Amherst, this role offers you the chance to leverage your ServiceNow expertise in a dynamic environment focused on digital transformation within the education sector. As a ServiceNow Engineer, you'll be at the forefront of maintaining, developing, and optimizing the ServiceNow platform, ensuring it meets the evolving needs of students, faculty, and administrators. This position is perfect for seasoned professionals who thrive on technical challenges, stakeholder collaboration, and driving innovative IT solutions. With Robert Half's backing, you'll enjoy the stability of a long-term contract while contributing to meaningful educational advancements. Join us and play a pivotal role in enhancing service delivery through ServiceNow's powerful capabilities.

Why This Role Stands Out

In the competitive landscape of IT service management, ServiceNow Engineers are in high demand, especially in specialized sectors like education. This Springfield, MA position offers hands-on experience with enterprise-grade ServiceNow implementations, from module administration to advanced integrations. You'll work in a supportive team environment, translating complex business requirements into scalable technical solutions while adhering to ITIL best practices. Robert Half ensures competitive compensation, professional growth, and seamless contract management.

Key Responsibilities

Your day-to-day impact will be substantial. You'll manage and administer all ServiceNow environments and modules, ensuring seamless functionality across development, testing, and production instances. This includes developing, testing, and implementing enhancements to reports, integrations, workflows, and user interfaces using ServiceNow's robust tools like Flow Designer and IntegrationHub.

A critical aspect involves creating and maintaining thorough documentation for all code, configurations, system changes, and workflows, enabling knowledge transfer and compliance. You'll translate incoming requests from stakeholders into technical solutions that align with organizational IT architecture standards, performing essential system maintenance such as troubleshooting, data cleansing, monitoring, and issue resolution.

Security is paramount: you'll rigorously maintain access controls, permissions, and data confidentiality. Providing proactive user support, you'll address technical concerns to guarantee optimal system performance. Collaboration is key—partner with cross-functional teams to integrate systems programmatically, follow industry best practices, and monitor platform performance to identify optimization opportunities. Your contributions will directly enhance operational efficiency in an educational setting.

Required Qualifications

To excel, you need proven experience as a ServiceNow Engineer or Administrator, with deep knowledge of the platform's modules (ITSM, ITOM, HRSD, etc.) and environments. Proficiency in developing workflows, integrations, and custom UIs using JavaScript, Glide API, and ServiceNow Studio is essential. You should demonstrate strong troubleshooting skills, experience with performance monitoring tools, and a commitment to documentation best practices.

Key skills include expertise in access management, ITIL frameworks, and cross-team collaboration. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with ServiceNow certifications like Certified System Administrator (CSA) or Certified Application Developer (CAD). Excellent communication skills and the ability to handle education-sector nuances (e.g., student data privacy) are crucial. Candidates with 3+ years of hands-on ServiceNow experience in enterprise environments will be prioritized.

Why Join Us?

Partnering with Robert Half means more than just a job—it's a career accelerator. This long-term contract in Springfield, MA, offers competitive pay (estimated $95,000-$120,000 annualized equivalent), flexibility, and exposure to innovative projects in education technology. Benefit from Robert Half's renowned support, including career coaching, skill-building resources, and potential for full-time conversion. Work in a collaborative culture where your ServiceNow expertise drives real impact—streamlining IT services, boosting user satisfaction, and supporting educational excellence. With growing demand for ServiceNow talent, this role positions you for future opportunities in IT service management. Apply today through Robert Half and elevate your career!

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