About the Sr Customer Service Representative Role at Robert Half

Robert Half Permanent Placement is excited to partner with a thriving company in Buffalo, New York, United States to find a dynamic Sr Customer Service Representative, also known as a Sales Support Representative. This full-time, in-office position offers a competitive starting salary of $50,000 - $60,000 plus an attractive commission structure and a comprehensive benefits package. If you're a customer-focused professional with a salesmanship mindset and a passion for operational excellence, this role provides the perfect opportunity to advance your career in a supportive, growth-oriented environment. Join a team dedicated to delivering exceptional service to institutional clients and make a tangible impact on long-term account success.

Buffalo, NY, known for its vibrant business community and strategic location, is home to numerous institutional buyers seeking reliable partners. As a Sr Customer Service Representative, you'll play a pivotal role in managing key accounts, driving sales through proactive engagement, and ensuring seamless order fulfillment. This position is ideal for experienced professionals ready to blend customer service expertise with sales acumen in a fast-paced, rewarding setting.

Key Responsibilities

• Portfolio Management: Manage and grow a defined portfolio of institutional customer accounts, fostering strong, long-term relationships through proactive communication and trusted service delivery.
• Primary Contact: Act as the go-to point of contact for assigned customers, expertly handling inquiries, resolving issues, and guaranteeing a consistently high-quality customer experience.
• Order Management: Accurately enter and manage inbound customer orders and outbound invoices via multiple channels including email, phone, fax, and customer portals.
• Proactive Outreach: Conduct regular outbound calls and communications to maintain engagement, promote new products, identify evolving customer needs, and deepen account relationships.
• Issue Resolution: Efficiently resolve order discrepancies, returns, and errors while upholding customer satisfaction and building confidence in the company's services.
• Product Expertise: Build in-depth knowledge of the company’s diverse product portfolio to confidently recommend tailored solutions that meet specific customer requirements.
• Purchasing Navigation: Skillfully navigate and support various state agency and institutional purchasing structures, requirements, and processes to ensure compliance and efficiency.
• Team Collaboration: Partner closely with internal teams to facilitate timely order fulfillment, maintain accurate documentation, and drive continuous service improvements.

Required Qualifications for Success

To excel as a Sr Customer Service Representative, candidates should possess a blend of customer service prowess, sales drive, and technical accuracy. Key qualifications include proven experience in sales support or customer service within institutional or B2B environments, exceptional verbal and written communication skills, and the ability to multitask in a high-volume setting. Familiarity with CRM systems, order processing software, and institutional procurement processes is highly desirable. A bachelor's degree in business, communications, or a related field is preferred, though equivalent experience will be considered. Candidates must demonstrate a track record of building client relationships, resolving complex issues under pressure, and achieving sales targets through proactive strategies. Proficiency in Microsoft Office Suite and adaptability to in-office dynamics are essential. Robert Half seeks self-motivated individuals who thrive in collaborative teams and are committed to delivering operational excellence.

Why Join Us? Benefits and Career Growth

Partnering with Robert Half means accessing top-tier opportunities with reputable employers. This role offers not just a salary range of $50K-$60K plus commissions—potentially reaching up to $75K with performance—but a full benefits package including health insurance, retirement plans, paid time off, and professional development resources. Work in a thriving Buffalo, NY business where your contributions directly fuel growth. Enjoy a supportive culture that values work-life balance, ongoing training in sales techniques and customer service best practices, and clear paths for advancement to senior sales or management roles. SEO-optimized for careers in customer service, sales support jobs in Buffalo NY, institutional account management, and Robert Half placements, this position is your gateway to a fulfilling career. Apply today and elevate your professional journey with a company invested in your success!