About the Sr. Customer Service Representative Role at Robert Half

Join Robert Half's dynamic team as a Sr. Customer Service Representative in Hawthorne, California. This exciting contract-to-permanent position offers experienced professionals the chance to deliver exceptional support in a customer-focused environment. As a Senior Member Service Representative, you'll play a pivotal role in resolving customer concerns with precision and efficiency, leveraging your expertise in high-volume call handling and Windows-based systems. Robert Half, a leader in staffing and recruitment, provides unparalleled opportunities for career advancement in the competitive Hawthorne, CA job market.

Are you passionate about customer satisfaction? Do you thrive in fast-paced settings where your skills directly impact client experiences? This role is perfect for seasoned customer service experts seeking stability and growth. With a focus on detail-oriented service, you'll contribute to a team dedicated to excellence, making this one of the top customer service jobs in Hawthorne, CA.

Why This Role Stands Out

Hawthorne, California, known for its innovative spirit near SpaceX headquarters and bustling aerospace industry, demands top-tier talent. Robert Half's Sr. Customer Service Representative position combines the flexibility of contract work with the security of permanent placement, ideal for professionals targeting jobs in Hawthorne, CA. Enjoy competitive pay at $28/hour (approximately $58,240 annually based on full-time hours) while building a rewarding career in customer support.

Key Responsibilities

In this senior-level role, your contributions will drive customer loyalty and operational success. Expect to:

• Deliver outstanding customer service by addressing inquiries promptly and with meticulous attention to detail, ensuring every interaction exceeds expectations.
• Handle inbound and outbound calls proficiently, managing high call volumes while prioritizing customer satisfaction and issue resolution.
• Master Windows-based systems to accurately document interactions, track resolutions, and maintain comprehensive records for seamless follow-ups.
• Collaborate with cross-functional teams to refine service processes, uphold high standards, and implement improvements that elevate overall performance.
• Remain current on company policies, procedures, products, and services to provide precise, reliable information that builds trust.
• Guide customers through service navigation, tackling complex concerns with innovative solutions and proactive problem-solving.
• Spot opportunities for enhancing customer experiences, recommending tailored strategies that boost satisfaction and retention.
• Diligently record all interactions and actions, ensuring compliance and traceability in a detail-driven environment.
• Partner with management on escalated issues, facilitating swift resolutions and preventing future occurrences.
• Pursue ongoing professional development to deepen product knowledge, staying ahead in the evolving landscape of customer service excellence.

These responsibilities position you at the heart of customer operations, offering visibility and impact in a supportive Robert Half environment.

Required Qualifications

To excel as our Sr. Customer Service Representative, bring the following expertise:

• Proven experience in senior customer or member service roles, with a track record of handling complex inquiries.
• Strong proficiency in Windows-based CRM and documentation systems for efficient issue tracking.
• Exceptional verbal and written communication skills for managing calls and interactions.
• Demonstrated ability to resolve escalated issues collaboratively with teams and leadership.
• Detail-oriented mindset with excellent organizational skills for record maintenance.
• Adaptability to fast-paced, high-volume environments while maintaining composure.
• Commitment to continuous learning about products, policies, and customer needs.
• Prior success in identifying and implementing customer experience improvements.

Candidates with 3+ years in customer service, especially in financial services or membership-based organizations, will have a competitive edge. Robert Half values diversity and seeks motivated individuals ready to advance their careers in Hawthorne, CA.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a launchpad for your professional journey. This contract-to-permanent role provides stability, competitive $28/hour compensation, and exposure to innovative customer service practices. Benefit from a collaborative culture, ongoing training, and the prestige of working with a Fortune 500 staffing giant. In Hawthorne, California, enjoy proximity to tech hubs, beaches, and a vibrant community while securing one of the best Robert Half careers.

Stand out in the job market with skills in customer service, call center operations, and CRM tools. Apply today to transform customer experiences and grow with us. Keywords: Sr. Customer Service Representative jobs Hawthorne CA, Robert Half careers, customer support roles California.