About the Sr. Customer Service Representative Role

Join Robert Half as a Sr. Customer Service Representative in the vibrant city of Minneapolis, Minnesota, and become a pivotal part of our client support team. This senior-level position is designed for seasoned professionals who thrive in dynamic environments, delivering exceptional service to residents, businesses, and visitors. As a key escalation point and subject-matter expert, you'll handle advanced inquiries about products, services, and processes, ensuring every interaction reflects our commitment to excellence. With Minneapolis's thriving economy and diverse community, this role offers the chance to make a tangible impact while leveraging cutting-edge tools like AI-driven platforms and CRM systems. If you're passionate about customer satisfaction, problem-solving, and team collaboration, this opportunity at Robert Half will propel your career forward in a supportive, growth-oriented setting.

Why This Role Stands Out

In this higher-level customer service position, you'll go beyond standard support to serve as a trusted advisor. Your technical flexibility and strong communication skills will cater to a wide range of demographics, from local residents to international visitors. Robert Half values innovation, encouraging the use of emerging technologies to streamline resolutions and enhance experiences. This isn't just a job—it's a platform to showcase your expertise and contribute to process improvements that benefit thousands in the Minneapolis area.

Key Responsibilities

As a Sr. Customer Service Representative, your day will be filled with high-impact tasks that demand precision and empathy. Here's what you'll do:

• Respond to Escalated Inquiries: Tackle complex customer issues across phone, email, chat, and in-person channels with speed and accuracy.
• Deliver Expert Solutions: Offer tailored advice on products, services, policies, and Minneapolis-specific needs, positioning yourself as the go-to resource.
• Leverage Technology: Master CRM systems, online tools, and AI technologies to resolve issues efficiently and proactively.
• Resolve Complaints: Navigate difficult situations calmly, turning challenges into positive outcomes that build lasting loyalty.
• Drive Collaboration: Partner with internal teams to refine processes, boost customer experience, and maintain top-tier service standards.
• Ensure Compliance: Document interactions meticulously, upholding regulatory and privacy standards in every record.

Daily Impact in Minneapolis

Working in Minneapolis, you'll address community-focused queries, from local services to business support, making a real difference in a city known for its innovation and inclusivity.

Required Qualifications

To excel as our Sr. Customer Service Representative, bring these qualifications to the table:

• Minimum 3-5 years in customer service, with proven senior-level experience handling escalations.
• Exceptional verbal and written communication for diverse audiences.
• Deep proficiency in CRM software (e.g., Salesforce, Zendesk) and adaptability to AI tools.
• Strong problem-solving skills with a track record of resolving complex complaints.
• Familiarity with regulatory compliance, data privacy (e.g., GDPR, CCPA), and record-keeping best practices.
• Collaborative mindset for cross-team projects and process optimization.
• Technical savvy with multi-channel support (phone, email, chat, in-person).
• Bachelor's degree in Business, Communications, or related field preferred; equivalent experience accepted.

Skills That Set You Apart

Key skills include advanced customer service, escalation management, CRM expertise, AI tool proficiency, complaint resolution, process improvement, technical flexibility, communication, regulatory knowledge, and teamwork. These ensure you're equipped for success in our fast-paced environment.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a career launchpad in Minneapolis, MN. Enjoy competitive compensation around $28/hour (estimated $55,000-$65,000 annually), comprehensive benefits like health insurance, 401(k) matching, PTO, and professional development. Thrive in a collaborative culture that values innovation, work-life balance, and growth. As a leader in staffing and consulting, Robert Half provides stability, advancement opportunities, and exposure to top-tier clients. Join us to elevate customer service standards, contribute to Minneapolis's community, and build a rewarding future. Apply today and discover why our team loves working here!

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