About the Sr. IT Client Success Manager Role

Robert Half, a leader in professional staffing and consulting services, is excited to partner with a premier National Managed Services company to find a dynamic Sr. IT Client Success Manager in Albuquerque, New Mexico. This pivotal remote position offers the flexibility to work from anywhere while requiring quarterly travel primarily in the Southwest and Mountain regions. As a key player in ensuring client success, you'll build lasting relationships, drive service excellence, and uncover growth opportunities in the fast-paced IT managed services industry.

In this senior-level role, you'll serve as the primary point of contact for clients, acting as their advocate and trusted advisor. From seamless onboarding to proactive issue resolution, your efforts will directly impact client satisfaction and business expansion. If you thrive in client-facing environments, possess deep IT services knowledge, and excel at turning data into actionable insights, this opportunity at Robert Half-backed firm is your next career milestone. Join a team committed to innovation and client-centric solutions in Albuquerque, NM's thriving tech ecosystem.

Key Responsibilities

Client Relationship Management

Develop and nurture strong, long-term client relationships through proactive communication and regular updates. Ensure clients remain aligned with their business objectives while leveraging your expertise to provide value-added insights.

Trusted Advisor & Advocate

Serve as the client's primary escalation point and advocate within the organization. Monitor key performance indicators (KPIs), manage service level agreements (SLAs), and deliver comprehensive reports to demonstrate value and drive continuous improvement.

Service Delivery & Growth

Oversee the full client lifecycle, including onboarding, offboarding, and service adjustments. Align expectations with delivery capabilities, identify upsell and expansion opportunities, and collaborate on renewals and new proposals to fuel company growth.

Documentation & Account Expertise

Maintain meticulous client documentation, becoming the go-to expert on each account. Ensure all records are accurate, up-to-date, and accessible for internal teams.

Client Satisfaction & Issue Resolution

Swiftly resolve issues, gather feedback via surveys and check-ins, and coordinate with cross-functional teams—including sales, support, and engineering—to guarantee exceptional outcomes and high retention rates.

Required Qualifications

To excel as our Sr. IT Client Success Manager, you need 5+ years of experience in IT client success, account management, or similar roles within managed services. A proven track record in building client relationships, managing SLAs, and driving growth is essential. Strong analytical skills for KPI monitoring and reporting, coupled with proficiency in CRM tools like Salesforce or HubSpot, are required.

Candidates should hold a Bachelor's degree in Business, Information Technology, or a related field. Excellent communication skills, both written and verbal, are non-negotiable, as is the ability to travel quarterly. Experience in the Southwest/Mountain region is a plus. We're seeking self-starters who can collaborate effectively, resolve complex issues, and thrive in a remote environment while contributing to Robert Half's esteemed network.

Why Join Us?

Partnering with Robert Half means accessing top-tier opportunities in Albuquerque, New Mexico's growing job market. Enjoy remote flexibility, competitive compensation estimated at $110,000-$145,000 annually (based on market data for Sr. IT Client Success roles), and robust benefits including health coverage, 401(k) matching, PTO, and professional growth programs. Be part of a national leader in managed IT services, where your contributions lead to real client impact and career advancement. Apply now for this full-time role and elevate your career with Robert Half!