About the Sr. IT Support Technician Role at Robert Half

Join Robert Half's dynamic IT team as a Sr. IT Support Technician in Ontario, California. This Level 4 position is perfect for seasoned IT professionals who thrive on advanced technical challenges, quality assurance, and leading junior team members. You'll play a pivotal role in configuring enterprise-grade hardware, validating PSAP technology stacks, and ensuring flawless deployment readiness for public safety and enterprise clients. With a focus on Cisco 8000 series routers and comprehensive system integrations, this role offers hands-on experience with cutting-edge technology in a fast-paced environment. Robert Half, a leader in staffing and technology solutions, provides the perfect platform for career growth in IT support and networking. If you're passionate about Cisco networking, hardware deployment, and team leadership, this opportunity in Ontario, CA, is your next step toward professional excellence.

Key Responsibilities

As a Sr. IT Support Technician, your primary duties revolve around advanced configuration, rigorous quality assurance, and seamless deployment preparation. You'll program and configure high-performance Cisco 8000 series routers and other sophisticated Cisco solutions, ensuring optimal network performance for enterprise applications. Conducting thorough quality checks on junior technicians' work is essential to maintain our high standards. You'll integrate, validate, and rigorously test complete PSAP (Public Safety Answering Point) technology stacks before shipment, guaranteeing reliability in critical public safety communications. Additional tasks include expertly reboxing, palletizing, and packaging enterprise equipment to withstand secure shipment and delivery. Throughout all processes, you'll uphold build accuracy, documentation compliance, and full deployment readiness, collaborating closely with cross-functional teams to exceed client expectations.

Required Qualifications for Success

To excel in this Sr. IT Support Technician position, candidates must bring proven expertise in Cisco router programming, particularly the 8000 series, alongside advanced Cisco solutions. A strong foundation in enterprise IT hardware configuration, quality assurance processes, and end-to-end PSAP technology integration is non-negotiable. Experience overseeing junior IT support staff, performing detailed validations, and ensuring compliance with organizational standards is crucial. Familiarity with equipment packaging protocols, documentation best practices, and deployment preparation will set you apart. Preferred qualifications include Cisco certifications (CCNA or CCNP), 3+ years in senior IT support roles, and a track record of troubleshooting complex hardware and network issues. Excellent attention to detail, problem-solving skills, and the ability to thrive in a team-oriented setting are essential. Bachelor's degree in IT, Computer Science, or related field preferred, but equivalent experience is valued.

Why Join Robert Half in Ontario, CA?

Robert Half offers more than just a job—it's a career launchpad in the heart of Southern California's Inland Empire. Located in vibrant Ontario, California, our office provides easy access to major hubs like Los Angeles and Riverside, with a thriving tech scene. Enjoy a competitive salary of $28/hour ($58,240 - $87,360 annually based on full-time), comprehensive benefits including health coverage, 401(k) matching, and professional development. We invest in your growth with certification reimbursements, flexible schedules, and clear advancement paths to roles like IT Manager or Network Engineer. Our inclusive culture fosters innovation, collaboration, and work-life balance through team events, wellness programs, and modern facilities. Be part of a company that's transformed staffing for over 75 years, supporting top enterprises with mission-critical IT solutions. Apply now for this full-time Sr. IT Support Technician role and elevate your career with Robert Half—where technology meets opportunity in Ontario, CA. Keywords: Cisco routers, PSAP integration, IT support jobs Ontario CA, senior technician careers.