Sr. Operations Manager – Drive Excellence in Multi-Site Field Operations

Join Robert Half in partnering with a dynamic, fast-growing organization seeking a Sr. Operations Manager to lead multi-site field operations in Charlotte, North Carolina. This hands-on, fully onsite role is perfect for seasoned leaders who thrive in high-volume, reactive environments. Oversee day-to-day performance, build powerhouse teams, and collaborate with C-suite executives to propel business growth. If you excel at real-time problem-solving, employee coaching, and achieving operational targets in industries like construction, field services, or restoration, this position offers substantial impact and career advancement.

About the Role

As Sr. Operations Manager, you'll be the operational backbone for several field locations, ensuring seamless workflow execution, site standards, and team performance. Reporting directly to senior leadership including the VP of Operations and partnering closely with the COO, this role demands a proactive leader ready for onsite presence, site visits, and occasional after-hours support. Charlotte, NC's thriving business landscape provides the perfect backdrop for this high-impact position in a company with year-over-year revenue growth. Embrace a unique opportunity to manage a 50+ person team, influence strategic initiatives, and represent the organization at key events.

Key Responsibilities

Your leadership will span critical areas of operations:

• Provide direct oversight of all location operations, managing workflow execution, site standards, and daily performance metrics.
• Lead, mentor, and coach a team of 50+ across managers and frontline staff, fostering a culture of accountability and collaboration.
• Handle all employee relations, including conflict resolution, performance evaluations, and promoting transparency.
• Own full-cycle staffing: recruiting top talent, hiring, performance reviews, and managing transitions.
• Drive achievement of key targets in safety, quality, timelines, and financial outcomes through data-driven decisions.
• Conduct regular site visits to monitor progress, troubleshoot issues, and deliver hands-on guidance.
• Serve as the vital link between field teams and executive leadership, delivering actionable insights and updates.
• Represent the company at training sessions, industry meetings, conferences, and networking events.
• Be on-call for critical escalations, ensuring 24/7 operational resilience.
• Collaborate on strategic projects with the VP of Operations and ownership to support long-term growth.

Required Qualifications

We seek proven leaders with:

• 7+ years in operational leadership, ideally in construction, field services, restoration, or analogous high-volume industries.
• Exceptional people-leadership skills, with expertise in sensitive employee matters and team building.
• Demonstrated success managing complex workflows, scheduling, project oversight, and shifting priorities.
• Strong communication and interpersonal abilities, emphasizing honesty, accountability, and teamwork.
• A hands-on, proactive approach, comfortable with full onsite commitment and travel between sites.
• Track record of meeting safety, quality, financial, and timeline goals in dynamic settings.

This role requires resilience in fast-paced environments and the ability to bridge field realities with executive strategy.

Why Join Us

This isn't just a job—it's a career-defining opportunity at a high-growth company. Enjoy a competitive salary around $150,000, close C-level access, and leadership over a comprehensive operations function. Thrive in a reactive, decision-driven culture with clear growth paths amid expanding revenue targets. Benefit from professional development via conferences and training, plus the satisfaction of tangible business impact. Fully onsite in Charlotte, NC, this role suits ambitious professionals passionate about operational excellence. Robert Half connects you to this standout position—apply now to lead, innovate, and grow with a forward-thinking team. (Word count: 728)