System Support Analyst - Join Our Dynamic IT Team in Atlanta, GA

Robert Half is excited to partner with a thriving client in Midtown Atlanta, Georgia, United States, seeking a talented System Support Analyst to enhance their growing IT department. This hybrid role (combining in-office and remote work) is perfect for Mac enthusiasts who thrive in service-oriented, creative environments. If you excel at delivering white-glove technical support, troubleshooting macOS systems, and collaborating with a tight-knit 4-person IT team, this position offers exceptional growth opportunities as the organization expands rapidly.

Located in the heart of Midtown Atlanta, you'll support multiple internal teams in a fast-paced, innovative setting. Leverage your expertise in endpoint management tools like Kandji, Adobe Creative Cloud, and AV systems to make a real impact. With Robert Half's backing, enjoy competitive compensation, professional development, and a supportive career pathway in IT support.

About the Role

As a System Support Analyst, you'll be the first point of contact for end-users, providing Tier 1 support across macOS-dominant workstations with occasional Windows assistance. This role emphasizes exceptional customer service, proactive problem-solving, and seamless onboarding. Work hybrid from Atlanta's vibrant Midtown district, balancing office collaboration with remote flexibility. Ideal for IT professionals passionate about Apple ecosystems, creative software, and building lasting user relationships in a supportive team atmosphere.

Key Responsibilities

Your day-to-day will involve hands-on technical support and operational excellence:

• Deliver Tier 1 technical support via in-person visits, remote sessions, chat, and email, ensuring minimal downtime.
• Diagnose and resolve complex hardware/software issues in a primarily macOS environment, including peripherals and creative tools.
• Provide white-glove customer service with clear, empathetic communication to executives, creatives, and all staff levels.
• Image, configure, and onboard new Mac users and devices efficiently for smooth transitions.
• Install, test, and deploy workstations, peripherals, and software applications tailored to user needs.
• Specialize in supporting Adobe Creative Cloud suites and production workflows critical to the team's output.
• Manage Mac endpoints using Kandji MDM (Jamf Pro experience highly valued) for policy enforcement and updates.
• Maintain meticulous records by logging, tracking, and documenting all support tickets in the help desk system.
• Escalate advanced issues to senior IT staff while owning resolutions through to completion.
• Operate and troubleshoot office AV equipment for seamless internal meetings and client presentations.
• Track inventory of hardware, software licenses, and assets to support budgeting and procurement.
• Collaborate daily with the compact 4-person IT team to optimize operations and share knowledge.

Required Qualifications

To succeed, bring proven expertise in Mac-focused IT support and a service mindset:

• 2+ years in macOS technical support roles, with familiarity in Windows troubleshooting.
• Hands-on experience with Kandji MDM for endpoint management; Jamf Pro knowledge a significant plus.
• Demonstrated skill in Adobe Creative Cloud deployment and creative tool support.
• Strong help desk experience using ticketing systems like Zendesk or ServiceNow.
• Proven ability to deliver exceptional, white-glove service in fast-paced creative environments.
• Technical proficiency in imaging/configuring Macs, hardware diagnostics, and AV systems.
• Excellent verbal/written communication for all organizational levels.
• Team-oriented approach suited for small, collaborative IT groups.
• Comfortable in hybrid setups with reliable remote support tools (e.g., ScreenConnect, TeamViewer).

Bonus: Experience in marketing agencies, creative firms, or Midtown Atlanta tech scenes.

Why Join Us?

This System Support Analyst role at our Robert Half client offers more than just a job—it's a launchpad for your IT career. Enjoy hybrid flexibility in upscale Midtown Atlanta, strong salary ($65,000 base), and benefits like health coverage, PTO, and 401(k) matching. Grow with a expanding organization featuring clear promotion paths, ongoing training in Apple technologies, and exposure to cutting-edge creative projects. Be part of a passionate 4-person IT team valued for their contributions. Robert Half provides expert recruitment support, interview prep, and long-term career guidance. Apply now for Mac support jobs in Atlanta, GA—seize this white-glove opportunity in a creative powerhouse!

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