About the Systems Administrator Role at Robert Half

Robert Half is proud to partner with a dynamic client in Metro Atlanta to find a talented Systems Administrator / Help Desk Engineer. This mid-level position offers the perfect opportunity for a technically proficient professional who thrives in a customer-centric environment. If you've outgrown entry-level help desk roles and are eager to own complex troubleshooting, IT infrastructure support, and daily operations, this role in Atlanta, Georgia is your next career step. Join a forward-thinking organization where your expertise in Windows systems, Microsoft 365, and network troubleshooting will drive real impact. With a competitive salary of $75,000 and full-time employment, this position combines hands-on technical work with collaborative projects, all while being part of Robert Half's renowned talent network.

Our client values detail-oriented individuals who can provide seamless Level 2 support to end-users, ensuring minimal downtime and optimal performance across hardware, software, and connectivity. This role is ideal for those passionate about IT operations in a corporate setting, offering exposure to Active Directory management, endpoint security, and infrastructure enhancements. Atlanta's booming tech scene makes this an exciting time to advance your career with Robert Half.

Key Responsibilities

• Act as the primary escalation point for Level 2 support on complex issues related to hardware, software, and network connectivity, resolving problems efficiently to minimize user impact.
• Administer and support Windows desktops and laptops, ensuring all corporate devices run smoothly and securely in a fast-paced environment.
• Manage user accounts, permissions, and access controls using Active Directory and Group Policy, maintaining compliance and security standards.
• Provide expert support for Microsoft 365 suite, including troubleshooting Outlook, Teams, OneDrive, and SharePoint to enhance productivity for on-site and remote teams.
• Diagnose and resolve network issues involving LAN/WAN, VPN, DNS, and DHCP, collaborating with senior IT staff and vendors for advanced resolutions.
• Lead system updates, patching cycles, device deployments, and endpoint security measures to protect organizational assets.
• Develop and maintain comprehensive IT documentation, knowledge base articles, and support procedures to streamline team operations.
• Partner with internal stakeholders and external vendors on technology projects and infrastructure improvements, contributing to long-term IT strategy.
• Deliver exceptional, timely support with a detail-oriented approach, fostering positive user experiences across the organization.

Required Qualifications for Success

To excel as a Systems Administrator with our Metro Atlanta client, you need mid-level experience that goes beyond basic help desk duties. We're seeking a customer-focused professional with proven technical skills in Windows administration, Microsoft 365, and network troubleshooting. Key qualifications include hands-on expertise in Active Directory, Group Policy, endpoint security, and IT documentation. Strong problem-solving abilities, attention to detail, and the capacity to collaborate on projects are essential. Experience supporting both on-site and remote users in a corporate environment is highly preferred. A bachelor's degree in IT, Computer Science, or related field is a plus, along with relevant certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Essential Skills and Experience

Candidates should demonstrate proficiency in 8-10 core skills, including Windows OS support, Active Directory management, Microsoft 365 troubleshooting, network diagnostics (LAN/WAN/VPN), system patching, endpoint security, user access controls, and vendor collaboration. Detail-oriented communication and a proactive mindset set top performers apart in this role.

Why Join Us Through Robert Half?

Partnering with Robert Half means accessing unparalleled career opportunities in Atlanta's thriving job market. Enjoy a starting salary of $75,000, comprehensive benefits like health insurance, 401(k) matching, PTO, and professional development support. Our client's modern Metro Atlanta office offers a collaborative culture, flexible scheduling, and growth potential. As part of Robert Half, you'll benefit from our extensive network, connecting you to top employers and advancement paths. This full-time Systems Administrator role isn't just a job—it's a launchpad for your IT career in Georgia's tech hub. Apply today and elevate your expertise with us! (Word count: 812)