About the Systems Administrator Role at Robert Half

Join Robert Half's dynamic team in Plano, Texas, as a Systems Administrator and play a pivotal role in maintaining the backbone of our enterprise IT infrastructure. In this full-time position within the fast-paced financial services sector, you will ensure seamless operation of critical systems and applications that power mortgage and financial operations. With a focus on optimization, troubleshooting, and stakeholder collaboration, this role offers the perfect blend of technical depth and business impact. Robert Half, a leader in professional staffing and consulting, provides an environment where your expertise in systems administration can thrive, supported by industry-leading tools and career advancement opportunities. Ideal for seasoned IT professionals passionate about financial systems like Encompass and MSP/BlackKnight, this position demands analytical prowess and a proactive approach to IT support.

Why This Role Stands Out in Plano, TX

Plano, Texas, is a hub for financial services innovation, and Robert Half is at the forefront. As a Systems Administrator, you'll contribute to mission-critical systems that handle high-volume transactions, ensuring reliability and compliance in a regulated industry. This isn't just a job—it's a career-defining opportunity to work with cutting-edge platforms in a collaborative setting.

Key Responsibilities

Your day-to-day will involve hands-on management of enterprise systems, from monitoring performance to resolving complex issues. Expect to dive deep into configurations, upgrades, and security protocols while partnering with cross-functional teams.

• Proactively manage and monitor enterprise systems and applications to guarantee peak performance, uptime, and reliability for business-critical operations.
• Execute system upgrades, configurations, and advanced troubleshooting across diverse platforms, minimizing downtime and enhancing efficiency.
• Thoroughly investigate system anomalies, pinpoint root causes, document findings, and deploy sustainable long-term solutions to prevent recurrence.
• Engage with business users, stakeholders, and IT teams to elicit requirements, bridging the gap between business needs and technical implementations.
• Deliver expert support for specialized mortgage and financial systems, including Encompass, MSP, and BlackKnight platforms, tailored to the financial services domain.
• Oversee user access management, permissions, and security configurations to uphold compliance standards, protect sensitive data, and mitigate risks.
• Create and maintain comprehensive documentation, including detailed system procedures, troubleshooting guides, and user support resources.
• Actively contribute to testing phases, new system implementations, and ongoing improvement initiatives to evolve IT capabilities.
• Escalate intricate technical challenges to specialized teams, ensuring seamless communication, swift resolution, and knowledge transfer.

Required Qualifications

To excel, you need a solid foundation in systems administration with a financial services edge. We're seeking candidates who combine technical acumen with soft skills for a high-impact role.

• 3+ years of experience as a Systems Administrator, preferably in financial or mortgage services.
• Proficient with Encompass, MSP/BlackKnight, or similar loan origination and servicing systems.
• Strong skills in system monitoring, performance optimization, upgrades, and multi-platform troubleshooting.
• Demonstrated ability in root cause analysis, issue resolution, and preventive measures.
• Expertise in user access control, security protocols, and compliance (e.g., SOX, GDPR).
• Excellent collaboration skills to translate business requirements into technical solutions.
• Experience developing technical documentation and user guides.
• Analytical mindset with a track record in dynamic, high-stakes environments.
• Bachelor's degree in IT, Computer Science, or equivalent; certifications like MCSA, RHCE preferred.

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Why Join Us at Robert Half?

Robert Half offers more than a paycheck—we invest in your growth. Enjoy a competitive salary around $70,000, comprehensive benefits including health coverage, 401(k) matching, PTO, and professional development. Work in Plano, Texas, with a team that values innovation and work-life balance. Advance your career in a company renowned for technology staffing excellence. Apply now to elevate enterprise systems in financial services!