About the Tech Support Manager Role

Robert Half is excited to partner with a leading manufacturing firm in Everett, Washington, to find a dynamic Tech Support Manager for their Manufacturing Department. This pivotal full-time position focuses on leading the implementation, testing, and training of cutting-edge technologies and software, ensuring seamless operations and driving future growth. As Tech Support Manager, you'll be at the forefront of technological innovation, collaborating with key stakeholders to maintain and enhance systems using tools like Revit, Navisworks, and Revizto. If you're a detail-oriented professional passionate about tech support in manufacturing, this role offers a chance to make a tangible impact in a forward-thinking environment. Located in Everett, WA, this opportunity combines technical expertise with leadership to optimize manufacturing processes and prepare for scalable expansion.

Key Responsibilities

• Manage the deployment, maintenance, and optimization of specialized software programs in the Manufacturing Department, including industry-leading tools such as Revit for BIM modeling, Navisworks for clash detection, Revizto for collaborative reviews, and other emerging technologies.
• Partner closely with the Virtual Construction Operations Manager and Director of Manufacturing to evaluate, rigorously test, and select new software and equipment that align with departmental goals.
• Deliver expert technical troubleshooting and swift resolutions for complex software and hardware issues, minimizing downtime and boosting productivity.
• Coordinate seamlessly with the IT Department to execute updates and deployments, ensuring all software programs integrate flawlessly into existing workflows.
• Lead beta testing initiatives for new programs, providing actionable insights and recommendations to guide successful implementation.
• Develop and conduct comprehensive training sessions for team members on both current tools and newly adopted technologies, fostering efficient utilization across the department.
• Maintain regular communication with leadership, delivering detailed progress updates and proposing innovative solutions to enhance operations.
• Proactively identify process improvement opportunities and enhance the functionality of existing systems to support long-term efficiency.
• Oversee critical integrations of software, hardware, and tooling between the fabrication shop and Virtual Construction systems for unified operations.
• Create and maintain thorough documentation of processes, training materials, and implementation procedures to promote consistency, knowledge retention, and team empowerment.

Required Qualifications

To excel as our Tech Support Manager, candidates should bring 5+ years of hands-on experience in tech support, IT management, or a similar role within manufacturing, construction, or virtual construction environments. Proficiency in key software like Revit, Navisworks, and Revizto is essential, alongside strong skills in software deployment, technical troubleshooting, beta testing, team training, and process optimization. Excellent stakeholder collaboration and IT coordination abilities are crucial, as is a detail-oriented mindset for documentation and innovation. A Bachelor's degree in IT, Computer Science, Engineering, or a related field is preferred. Experience in manufacturing operations, system integration, and managing multiple projects under deadlines will set you apart. If you thrive in fast-paced settings and have a track record of driving technological advancements, apply now for this rewarding Tech Support Manager position through Robert Half.

Why Join Us: Exceptional Benefits Package

Joining this innovative team means accessing a comprehensive benefits package designed for your well-being and growth. Enjoy robust medical, dental, and vision insurance, a 401(k) plan with company match, and flexible options like Health Savings and Flexible Spending Accounts. We prioritize security with company-paid life and disability insurance (STD/LTD). Permanent employees start with 120 hours of PTO annually, plus seven paid holidays and one floating holiday. Additional perks include an Employee Assistance Program, professional development support with tuition reimbursement, an employee referral program, and engaging wellness programs with employee events. At Robert Half, we connect you to careers that offer stability, growth, and work-life balance in Everett, Washington.

This Tech Support Manager role is more than a job—it's a gateway to shaping the future of manufacturing technology. With a competitive salary around $100,000 annually, SEO-optimized opportunities in Everett, WA jobs, and Robert Half's expertise in placing top talent, seize this chance to advance your career today. Keywords: Tech Support Manager jobs, manufacturing IT roles, Revit Navisworks careers, Washington tech positions.