Technical / Deskside Support IV - Careers at Robert Half
Robert Half
Technical / Deskside Support IV - Careers at Robert Half
Job Description
Technical / Deskside Support IV – Contractor Opportunity in Austin, TX
Join Robert Half's elite network of IT professionals as a Technical / Deskside Support IV on a 52-week temporary contract. This onsite role in the heart of Austin, Texas, offers a prime chance to deliver top-tier end-user support in a fast-paced, collaborative office environment. With a standard Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. CST, you'll be the go-to onsite expert, handling everything from hardware repairs to advanced software troubleshooting. Ideal for seasoned IT support specialists seeking stability, professional growth, and exposure to enterprise-level technologies.
About the Role
As the sole onsite technician after initial training, you'll provide high-level deskside support for laptops, desktops, Apple devices, mobile phones, printers, Office 365 suite, collaboration platforms like MS Teams Rooms and WebEx, and various third-party applications. This position demands a polished professional who excels in customer service, thrives independently, and seamlessly integrates into a friendly, interactive team culture. Starting with shadowing a veteran technician, you'll quickly ramp up to manage walk-up requests, phone tickets, and escalations from remote helpdesks. Robert Half places you at the forefront of IT operations in Austin's thriving tech scene, supporting mission-critical systems that keep businesses running smoothly.
Key Responsibilities
Your day-to-day will involve hands-on technical expertise across a broad spectrum of IT assets. Key duties include installing, maintaining, and repairing computer systems, peripherals, and legacy hardware/software; delivering rapid onsite troubleshooting for PCs, Macs, iOS/Android devices, printers, and approved apps; resolving end-user tickets via calls, walk-ups, or escalations; and performing comprehensive IMAC (Installs, Moves, Adds, Changes) activities. You'll also handle enterprise-level support for servers, storage arrays, networking gear, and telecom systems, while testing/certifying hardware and software for optimal performance. Additional tasks encompass preventative maintenance advising, adherence to client procedures, basic network diagnostics, Audio/Visual fixes in conference rooms, and supporting vital tools like Office 365, SharePoint, OneDrive, and WebEx. Expect to communicate professionally, provide follow-up, and occasionally lead small projects or mentor others.
Required Qualifications
Candidates must bring 5+ years of progressive deskside support experience, with proven proficiency in multi-platform environments (Windows, macOS, mobile). Essential skills include expert-level Office 365 administration, IMAC execution, hardware diagnostics, network basics, and AV troubleshooting. Strong customer service is non-negotiable—demonstrate polished communication for high-stakes interactions. Familiarity with enterprise ticketing systems, helpdesk protocols, and tools like MS Teams Rooms is crucial. You should be self-reliant, adaptable to onsite-only demands (5 days/week), and eager to learn client-specific processes during paired training. Certifications in CompTIA A+, Apple ACMT, or Microsoft are highly valued. Background in dynamic offices with collaboration tools will set you apart.
Why Join Us at Robert Half?
Robert Half is the global leader in professional staffing, connecting top IT talent with rewarding contract opportunities. This Austin role offers competitive compensation (around $22/hour, equating to $45K+ annually), weekly pay, and access to our comprehensive contractor benefits. Enjoy a supportive onboarding with expert shadowing, exposure to cutting-edge tech in a vibrant Texas hub, and the flexibility of a defined 52-week contract with extension potential. Thrive in a friendly culture that values work-life balance, professional development, and real impact. Apply now to elevate your IT career with Robert Half—where deskside support meets enterprise excellence. SEO keywords: deskside support jobs Austin TX, IT contractor Robert Half, technical support specialist, end-user support Texas.
Locations
- Austin, Texas, United States
Salary
45,760 - 45,760 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Deskside Supportintermediate
- End-User Troubleshootingintermediate
- PC and Mac Maintenanceintermediate
- Office 365 Administrationintermediate
- IMAC Operationsintermediate
- Network Troubleshootingintermediate
- Audio/Visual Supportintermediate
- Customer Service Excellenceintermediate
- Printer and Peripheral Repairintermediate
- Mobile Device Managementintermediate
Required Qualifications
- 5+ years of hands-on deskside support experience in enterprise environments (experience)
- Expertise with Windows PCs, macOS, iOS/Android mobile devices, and peripherals (experience)
- Proficiency in Office 365, SharePoint, OneDrive, WebEx, and MS Teams Rooms (experience)
- Strong troubleshooting skills for hardware, software, networks, and AV systems (experience)
- Excellent communication and customer service skills with polished professionalism (experience)
- Ability to work independently as the sole onsite technician (experience)
- Experience with ticketing systems, helpdesk escalations, and IMAC activities (experience)
- Familiarity with enterprise hardware including servers, storage, and telecom systems (experience)
- Flexible to integrate into collaborative office cultures with training provided (experience)
Responsibilities
- Install, maintain, service, and repair deskside computer systems, peripherals, and legacy hardware/software
- Provide onsite troubleshooting for PCs, Macs, mobile devices, printers, and approved software applications
- Support end-user tickets from calls, walk-ups, escalations, helpdesk, and ticketing systems
- Install and maintain PCs, servers, networks, peripherals, and associated software
- Support enterprise hardware including servers, storage systems, networking equipment, and telecommunications
- Perform IMAC activities (Installs, Moves, Adds, Changes) across the organization
- Test and certify PCs, networks, servers, and client-approved applications for reliability
- Provide preventative maintenance guidance and best practices to end users
- Maintain in-depth understanding of internal service solutions and client-specific procedures
- Support collaboration tools like Office 365, SharePoint, OneDrive, WebEx, MS Teams Rooms, and third-party software
- Assist with basic network troubleshooting and resolve Audio/Visual issues in meeting rooms
- Deliver professional, customer-focused communication with thorough follow-up on all tickets
- May lead or direct junior staff and support small project initiatives as needed
Benefits
- general: Competitive hourly pay through Robert Half's premier staffing services
- general: 52-week temporary contract with potential for extension or conversion
- general: Weekly paychecks and flexible contractor benefits package
- general: Onsite training with a seasoned technician for smooth onboarding
- general: Dynamic, collaborative office environment in vibrant Austin, TX
- general: Opportunity to work with cutting-edge technologies and enterprise tools
- general: Professional development through high-profile client projects
- general: Supportive team culture emphasizing work-life balance (Mon-Fri, 8-5 schedule)
Tags & Categories
Answer 10 quick questions to check your fit for Technical / Deskside Support IV - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Technical / Deskside Support IV - Careers at Robert Half
Robert Half
Technical / Deskside Support IV - Careers at Robert Half
Job Description
Technical / Deskside Support IV – Contractor Opportunity in Austin, TX
Join Robert Half's elite network of IT professionals as a Technical / Deskside Support IV on a 52-week temporary contract. This onsite role in the heart of Austin, Texas, offers a prime chance to deliver top-tier end-user support in a fast-paced, collaborative office environment. With a standard Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. CST, you'll be the go-to onsite expert, handling everything from hardware repairs to advanced software troubleshooting. Ideal for seasoned IT support specialists seeking stability, professional growth, and exposure to enterprise-level technologies.
About the Role
As the sole onsite technician after initial training, you'll provide high-level deskside support for laptops, desktops, Apple devices, mobile phones, printers, Office 365 suite, collaboration platforms like MS Teams Rooms and WebEx, and various third-party applications. This position demands a polished professional who excels in customer service, thrives independently, and seamlessly integrates into a friendly, interactive team culture. Starting with shadowing a veteran technician, you'll quickly ramp up to manage walk-up requests, phone tickets, and escalations from remote helpdesks. Robert Half places you at the forefront of IT operations in Austin's thriving tech scene, supporting mission-critical systems that keep businesses running smoothly.
Key Responsibilities
Your day-to-day will involve hands-on technical expertise across a broad spectrum of IT assets. Key duties include installing, maintaining, and repairing computer systems, peripherals, and legacy hardware/software; delivering rapid onsite troubleshooting for PCs, Macs, iOS/Android devices, printers, and approved apps; resolving end-user tickets via calls, walk-ups, or escalations; and performing comprehensive IMAC (Installs, Moves, Adds, Changes) activities. You'll also handle enterprise-level support for servers, storage arrays, networking gear, and telecom systems, while testing/certifying hardware and software for optimal performance. Additional tasks encompass preventative maintenance advising, adherence to client procedures, basic network diagnostics, Audio/Visual fixes in conference rooms, and supporting vital tools like Office 365, SharePoint, OneDrive, and WebEx. Expect to communicate professionally, provide follow-up, and occasionally lead small projects or mentor others.
Required Qualifications
Candidates must bring 5+ years of progressive deskside support experience, with proven proficiency in multi-platform environments (Windows, macOS, mobile). Essential skills include expert-level Office 365 administration, IMAC execution, hardware diagnostics, network basics, and AV troubleshooting. Strong customer service is non-negotiable—demonstrate polished communication for high-stakes interactions. Familiarity with enterprise ticketing systems, helpdesk protocols, and tools like MS Teams Rooms is crucial. You should be self-reliant, adaptable to onsite-only demands (5 days/week), and eager to learn client-specific processes during paired training. Certifications in CompTIA A+, Apple ACMT, or Microsoft are highly valued. Background in dynamic offices with collaboration tools will set you apart.
Why Join Us at Robert Half?
Robert Half is the global leader in professional staffing, connecting top IT talent with rewarding contract opportunities. This Austin role offers competitive compensation (around $22/hour, equating to $45K+ annually), weekly pay, and access to our comprehensive contractor benefits. Enjoy a supportive onboarding with expert shadowing, exposure to cutting-edge tech in a vibrant Texas hub, and the flexibility of a defined 52-week contract with extension potential. Thrive in a friendly culture that values work-life balance, professional development, and real impact. Apply now to elevate your IT career with Robert Half—where deskside support meets enterprise excellence. SEO keywords: deskside support jobs Austin TX, IT contractor Robert Half, technical support specialist, end-user support Texas.
Locations
- Austin, Texas, United States
Salary
45,760 - 45,760 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Deskside Supportintermediate
- End-User Troubleshootingintermediate
- PC and Mac Maintenanceintermediate
- Office 365 Administrationintermediate
- IMAC Operationsintermediate
- Network Troubleshootingintermediate
- Audio/Visual Supportintermediate
- Customer Service Excellenceintermediate
- Printer and Peripheral Repairintermediate
- Mobile Device Managementintermediate
Required Qualifications
- 5+ years of hands-on deskside support experience in enterprise environments (experience)
- Expertise with Windows PCs, macOS, iOS/Android mobile devices, and peripherals (experience)
- Proficiency in Office 365, SharePoint, OneDrive, WebEx, and MS Teams Rooms (experience)
- Strong troubleshooting skills for hardware, software, networks, and AV systems (experience)
- Excellent communication and customer service skills with polished professionalism (experience)
- Ability to work independently as the sole onsite technician (experience)
- Experience with ticketing systems, helpdesk escalations, and IMAC activities (experience)
- Familiarity with enterprise hardware including servers, storage, and telecom systems (experience)
- Flexible to integrate into collaborative office cultures with training provided (experience)
Responsibilities
- Install, maintain, service, and repair deskside computer systems, peripherals, and legacy hardware/software
- Provide onsite troubleshooting for PCs, Macs, mobile devices, printers, and approved software applications
- Support end-user tickets from calls, walk-ups, escalations, helpdesk, and ticketing systems
- Install and maintain PCs, servers, networks, peripherals, and associated software
- Support enterprise hardware including servers, storage systems, networking equipment, and telecommunications
- Perform IMAC activities (Installs, Moves, Adds, Changes) across the organization
- Test and certify PCs, networks, servers, and client-approved applications for reliability
- Provide preventative maintenance guidance and best practices to end users
- Maintain in-depth understanding of internal service solutions and client-specific procedures
- Support collaboration tools like Office 365, SharePoint, OneDrive, WebEx, MS Teams Rooms, and third-party software
- Assist with basic network troubleshooting and resolve Audio/Visual issues in meeting rooms
- Deliver professional, customer-focused communication with thorough follow-up on all tickets
- May lead or direct junior staff and support small project initiatives as needed
Benefits
- general: Competitive hourly pay through Robert Half's premier staffing services
- general: 52-week temporary contract with potential for extension or conversion
- general: Weekly paychecks and flexible contractor benefits package
- general: Onsite training with a seasoned technician for smooth onboarding
- general: Dynamic, collaborative office environment in vibrant Austin, TX
- general: Opportunity to work with cutting-edge technologies and enterprise tools
- general: Professional development through high-profile client projects
- general: Supportive team culture emphasizing work-life balance (Mon-Fri, 8-5 schedule)
Tags & Categories
Answer 10 quick questions to check your fit for Technical / Deskside Support IV - Careers at Robert Half @ Robert Half.
Related Books and Jobs