About the Technical Engineer Role at Robert Half

Join Robert Half's dynamic team as a Technical Engineer in the heart of Boston, Massachusetts, United States. This long-term contract position offers a unique opportunity to deliver hands-on, on-site technical support across diverse environments, from bustling construction job sites and mobile trailers to sleek corporate offices. If you're a proactive problem-solver who excels in fast-paced settings and has a passion for ensuring seamless connectivity and device functionality, this role is your next career step. Robert Half, a leader in professional staffing, connects top talent like you with innovative companies seeking reliable IT support experts. Dive into a role where your technical expertise directly impacts business operations and user satisfaction.

Why This Role Stands Out

In this position, you'll be the go-to expert for end-users at all levels—from C-suite executives to entry-level interns—providing exceptional technical assistance that keeps systems running smoothly. Expect daily travel to various locations in the greater Boston area, troubleshooting issues in real-time and implementing solutions that enhance productivity. With a competitive hourly rate of $23.75 (equivalent to approximately $49,450 annually based on full-time hours), this contract offers stability and growth potential in one of the nation's top tech hubs.

Key Responsibilities

As a Technical Engineer, your impact will be immediate and far-reaching. Here's what you'll tackle daily:

• Deliver direct, personalized technical support to a wide range of users, ensuring devices and systems operate at peak efficiency.
• Travel proactively to job sites, including trailers and active construction buildings, to diagnose hardware, software, and connectivity problems on-site.
• Install, configure, and maintain robust network solutions, such as routers and wireless access points, guaranteeing reliable internet and data flow across locations.
• Oversee the procurement, inventory management, and strategic deployment of essential field equipment to support remote operations.
• Provide expert support for laptops, tablets, smartphones, and other mobile devices, optimizing performance through updates, configurations, and repairs.
• Maintain strict adherence to company policies, standards, and compliance protocols during every service interaction.
• Collaborate closely with internal IT teams, project managers, and stakeholders to swiftly resolve complex technical challenges.
• Document all service activities meticulously, creating detailed records that facilitate future troubleshooting and audits.
• Leverage advanced knowledge of Active Directory for user management, Microsoft Exchange for email systems, and Palo Alto Firewalls for secure network protection.

Daily Impact and Challenges

Expect a varied workday filled with hands-on challenges that demand quick thinking and technical prowess. Whether resolving a network outage at a remote job site or configuring secure access for executive laptops, your work ensures operational continuity in dynamic environments.

Required Qualifications

To succeed in this Technical Engineer role, bring the following expertise and traits:

• 2+ years of hands-on experience in IT technical support or field engineering.
• Deep proficiency in Active Directory, Microsoft Exchange, and Palo Alto Firewalls.
• Proven skills in network installation, including routers, switches, and wireless systems.
• Strong experience supporting mobile devices like laptops, tablets, and peripherals.
• Comfortable with frequent travel and working in varied settings, from offices to construction sites.
• Exceptional problem-solving abilities with a detail-oriented approach.
• Excellent communication skills to interact effectively with all user levels.
• Ability to manage equipment procurement and maintain accurate documentation.
• Familiarity with standard IT procedures and compliance standards.

Ideal Candidate Profile

We're seeking a self-starter who thrives under pressure, possesses a can-do attitude, and is committed to delivering top-tier service. A relevant certification like CompTIA A+, Network+, or equivalent experience is a plus.

Why Join Us at Robert Half?

Robert Half offers more than just a job—it's a launchpad for your IT career. Enjoy a competitive $23.75 hourly rate, long-term contract stability, and the chance to work with Fortune 500 clients in Boston's vibrant tech scene. Benefit from our extensive training resources, professional networking opportunities, and supportive culture that values work-life balance. As part of our team, you'll gain exposure to cutting-edge technologies and build a robust portfolio of real-world achievements. Boston, MA, provides an unbeatable backdrop with its world-class innovation ecosystem, historic charm, and proximity to top universities. Apply today and elevate your career with Robert Half—where technical talent meets endless opportunities. (Word count: 812)