About the Role

Robert Half is seeking a skilled and motivated Technical Support - Tier 1 | Tier 2 professional, also known as a Support Services Technician 3, to join our dynamic team in Kansas City, Kansas. This exciting long-term contract position offers the perfect blend of hands-on technical challenges and user-focused service in a fast-paced IT environment. As a key player in our support services division, you will provide comprehensive technical assistance for software and hardware systems, ensuring seamless operations for end-users across the organization. After an initial 6-8 week in-office training program, you'll transition to remote work, providing the flexibility modern professionals crave while delivering top-tier Tier 1 and Tier 2 support.

This role is ideal for IT enthusiasts with a passion for problem-solving, who thrive in diagnosing complex issues on Windows and Apple devices, managing Active Directory, and optimizing network connectivity. With Robert Half's reputation as a leader in staffing and technology solutions, you'll gain valuable experience that propels your career in technical support, help desk operations, and beyond. Kansas City, KS, offers a vibrant location with a growing tech scene, making this an unbeatable opportunity to advance in IT support careers.

Key Responsibilities

Core Technical Support Duties

• Diagnose and resolve technical issues related to Windows and Apple devices, delivering timely and effective solutions to minimize downtime.
• Perform detailed troubleshooting for network printers and multifunctional devices, resolving connectivity and functionality problems efficiently.
• Troubleshoot remote connectivity issues to ensure users have seamless access from anywhere.

Administrative and Documentation Tasks

• Document all troubleshooting steps and resolutions precisely in the ticketing system, maintaining accurate records for future reference.
• Administer Active Directory tasks, such as password resets, user and computer group assignments, enhancing system security and access control.
• Resolve network drive access and file storage problems, safeguarding data integrity and availability.

User Interaction and Collaboration

• Maintain a detail-oriented, positive attitude when interacting with users and team members, fostering a supportive help desk culture.
• Provide expert guidance on software applications, email systems, and operating systems, empowering users to work productively.
• Utilize problem management databases and help desk systems to streamline processes and track support metrics.
• Collaborate with team members on complex issues, escalating appropriately to ensure swift resolutions.

Required Qualifications

To excel in this Technical Support role at Robert Half, candidates should possess proven experience in IT support, particularly with Windows and macOS environments. Key qualifications include hands-on expertise in Active Directory administration, ticketing systems like ServiceNow or Zendesk, and network troubleshooting. A detail-oriented mindset, excellent communication skills, and the ability to maintain composure under pressure are essential for success in this Tier 1/Tier 2 position.

• 2+ years of experience in technical support or help desk roles
• Strong proficiency in Windows and Apple device troubleshooting
• Active Directory knowledge, including user management and password resets
• Experience with network printers, remote access tools (VPN, RDP), and file server issues
• Familiarity with help desk software and problem management databases
• Exceptional customer service skills with a positive, proactive attitude
• Ability to document processes accurately and collaborate effectively

No formal degree required, but relevant certifications like CompTIA A+, ITIL, or Apple Certified Support Professional are highly valued. This position demands technical aptitude combined with soft skills to deliver outstanding user experiences.

Why Join Us

Joining Robert Half means becoming part of a globally recognized leader in professional services, with unparalleled opportunities in the Kansas City job market. Our Technical Support team enjoys competitive compensation estimated at $48,000 - $65,000 annually (based on market rates for Kansas City, KS), reflecting the value we place on skilled IT professionals. Beyond salary, this long-term contract offers stability, remote flexibility post-training, and exposure to diverse technologies that build your resume.

Experience the Robert Half difference: a collaborative culture, ongoing training, and career advancement paths in IT support, systems administration, and more. Work in Kansas City, Kansas, United States—a hub for innovation with low cost of living and high quality of life. Whether you're advancing your Tier 1/Tier 2 support career or pivoting into remote IT roles, this position at Robert Half positions you for long-term success. Apply today and elevate your technical support journey with a company that invests in your growth.

(Word count: 852)