About Tier I/II Help Desk Support Role at Robert Half

Robert Half is proud to present an exciting opportunity for a Tier I/II Help Desk Support Specialist in the vibrant city of Lexington, Massachusetts. This contract position pays $25 per hour and offers the perfect platform for IT professionals passionate about delivering exceptional technical assistance. As a key player in our client's dynamic IT support team, you'll resolve hardware, software, and user issues while ensuring seamless daily operations. Located in Lexington, MA—a hub for innovation and technology—this role immerses you in a fast-paced environment supporting cutting-edge technologies and diverse end-user needs. Whether you're troubleshooting Windows 10 systems, managing Active Directory, or supporting mobile devices like Google Android and Apple iPhone, your expertise will make a tangible impact. Join Robert Half's network of top IT talent and elevate your career in help desk support.

Why This Role Stands Out in Lexington, MA

Lexington, Massachusetts, offers more than just a job location—it's a gateway to professional growth in one of the nation's premier tech corridors. With proximity to Boston's thriving tech scene, this Tier I/II Help Desk Support position provides hands-on experience with enterprise-level tools like Google Workspace, positioning you for future IT roles such as systems administrator or network engineer. Robert Half ensures you thrive with comprehensive onboarding and ongoing support.

Key Responsibilities

In this Tier I/II Help Desk Support role, you'll be the first line of defense for technical issues, handling everything from routine tickets to complex escalations. Your day-to-day will involve:

• Responding promptly to service desk tickets, ensuring accurate documentation and swift resolution of technical issues to minimize downtime.
• Troubleshooting hardware, software, and network problems across Windows 10 systems, diagnosing issues efficiently.
• Managing user accounts and permissions within Active Directory, maintaining security and access controls.
• Providing expert technical support for mobile devices, including Google Android and Apple iPhone, ensuring mobile productivity.
• Assisting users with Google Workspace applications—such as Gmail, Docs, Sheets, and Drive—and resolving related concerns quickly.
• Delivering excellent customer service by addressing inquiries thoroughly, patiently, and in a timely manner.
• Collaborating with team members to escalate and resolve complex technical issues, fostering a supportive team dynamic.
• Maintaining detailed records of all support activities, ensuring full compliance with organizational policies and standards.
• Educating users on best practices for technology use, cybersecurity, and preventive maintenance to reduce future tickets.
• Continuously updating your technical knowledge to stay ahead of emerging technologies and industry trends.

Daily Impact and Team Collaboration

Expect a high-volume ticket environment where your problem-solving skills shine. You'll work closely with IT peers, contributing to a culture of knowledge sharing and innovation.

Required Qualifications

To excel as a Tier I/II Help Desk Support Specialist with Robert Half, bring these qualifications:

• Proven experience in Tier I/II help desk environments, ideally 1-2 years in IT support.
• Strong proficiency in Windows 10 troubleshooting, including OS updates and configurations.
• Hands-on experience with Active Directory for user account management and permissions.
• Demonstrated skills in supporting mobile devices like Google Android and Apple iPhone.
• Familiarity with Google Workspace suite for enterprise-level productivity support.
• Exceptional customer service skills with the ability to communicate technical concepts to non-technical users.
• Excellent problem-solving abilities for hardware, software, and network issues.
• Proficiency in service desk tools for ticket tracking and documentation.
• Team-oriented mindset for collaboration on escalated issues.
• Commitment to ongoing learning, with certifications like CompTIA A+ or Google IT Support Professional preferred.

Skills That Set You Apart

Key skills include Windows 10 expertise, Active Directory, Google Workspace, mobile support, and customer-focused troubleshooting—making you indispensable in Lexington's competitive IT market.

Why Join Us at Robert Half?

Robert Half offers unparalleled advantages for IT professionals. Earn $25/hour on this contract role with potential for long-term opportunities. Benefit from our industry-leading reputation, weekly pay, and access to exclusive job networks. Work in Lexington, MA's innovative ecosystem, gaining exposure to diverse technologies that accelerate your career. Enjoy a collaborative culture, professional development resources, and the flexibility of contract work. As a Robert Half candidate, you're not just filling a role—you're building a future in IT support. Apply today and transform challenges into triumphs for end-users nationwide. With over 70 years of staffing excellence, Robert Half connects you to top employers in Lexington, Massachusetts, and beyond. Seize this Tier I/II Help Desk Support opportunity and advance your tech career!

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