About the VP of IT Operations Role

Robert Half is thrilled to present an exceptional career opportunity for a visionary VP of IT Operations in Emeryville, California. As a strategic leader, you will spearhead the planning, execution, and optimization of all core IT functions, including infrastructure, networks, service desk, and innovative store technologies. This high-impact position ensures seamless technology services that empower our retail stores, warehouses, and corporate teams, driving innovation and operational excellence in a dynamic retail environment. Join us to shape the future of IT operations and contribute to our growing organization's success. With a competitive salary context of $250,000, this role offers unparalleled potential for leadership in IT operations management, cloud infrastructure, and retail technology solutions.

Why This Role Matters

In today's fast-paced retail landscape, reliable IT operations are the backbone of business success. You will play a pivotal role in aligning technology with business goals, ensuring 99.9% uptime during peak seasons, and transforming service delivery through automation. This is more than a job—it's a chance to lead transformative change in Emeryville, CA, at the heart of Silicon Valley's innovation hub.

Key Responsibilities

As VP of IT Operations, your leadership will drive strategic initiatives across the IT ecosystem:

• Develop and implement a comprehensive IT operations strategy aligned with long-term company goals, creating detailed roadmaps for infrastructure, service management, and store systems.
• Collaborate closely with C-suite executives to prepare IT for business expansion, mergers, and growth initiatives.
• Oversee enterprise-wide infrastructure, including cloud platforms (AWS, Azure), data centers, networks, and point-of-sale retail systems.
• Guarantee consistent uptime and peak performance, especially during high-traffic retail periods like holidays.
• Champion service management frameworks like ITIL to streamline incident, change, and problem management processes.
• Lead the digital transformation of service desk operations, integrating AI-driven automation, self-service portals, and proactive monitoring.
• Build, mentor, and develop a world-class IT team skilled in cloud ops, automation scripting, and field support for retail locations.
• Manage strategic vendor partnerships, enforcing SLAs and negotiating contracts for optimal value.
• Optimize IT budgets, balancing CapEx and OpEx while identifying cost-saving opportunities without compromising quality.

Required Qualifications

To excel as our VP of IT Operations, you bring:

• 15+ years of IT leadership, including 5+ years at VP/Director level in retail or high-growth sectors.
• Expertise in cloud infrastructure, hybrid environments, SD-WAN networks, and POS/store technologies.
• Proven success implementing ITSM frameworks and service desk modernizations with tools like ServiceNow.
• Strong people leadership, with experience scaling teams and fostering a culture of continuous improvement.
• Financial acumen for budget management and ROI-driven decision-making.
• Bachelor's in IT/Computer Science (MBA preferred) and relevant certifications (e.g., ITIL Expert, CISSP, PMP).
• Excellent communication skills for executive stakeholder engagement and cross-functional collaboration.

We seek candidates passionate about IT operations leadership, digital transformation in retail, and driving efficiency in Emeryville's vibrant tech scene.

Why Join Us at Robert Half?

Robert Half offers more than a job—it's a launchpad for your career. Enjoy a $250,000 salary potential, comprehensive benefits including 401(k) matching, health coverage, and professional growth stipends. Work in a collaborative, innovative culture in Emeryville, CA, with hybrid flexibility and relocation support. Be part of a team revolutionizing staffing and technology solutions nationwide. Apply now for this VP of IT Operations role and elevate your career with Robert Half!

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