About the Role

Robert Half is thrilled to present an exciting opportunity for a Wireless Telecommunications/Mobile Device Technician in the vibrant city of Bonita Springs, Florida. This long-term contract position offers a competitive salary context of $25 per hour, translating to approximately $52,000 annually based on a standard full-time schedule. As a key player in the rental and leasing services industry, you'll dive into the fast-paced world of mobile device management and telecommunications support. Our client seeks a dedicated professional to handle everything from AirWatch configurations to carrier collaborations, ensuring seamless connectivity for end-users across the organization.

This role is perfect for tech-savvy individuals passionate about wireless technologies, mobile device management (MDM), and delivering top-tier IT support. Located in beautiful Bonita Springs, FL, you'll enjoy the perks of working near stunning beaches while contributing to critical business operations. With Robert Half's backing, you'll have access to unparalleled career support, making this an ideal launchpad for advancing in telecommunications careers.

Key Responsibilities

Core Technical Duties

Your day-to-day will revolve around configuring and managing the AirWatch console to optimize mobile device performance. You'll tackle escalated incidents and Service Desk tickets related to AirWatch and mobile issues, ensuring swift resolutions. Using ServiceNow workflows, you'll manage end-user requests while strictly adhering to service level agreements (SLAs), maintaining high standards of service delivery.

Device Lifecycle Management

Take charge of procuring and distributing mobile devices and accessories to employees. Enroll devices in the MDM system, enforce compliance policies, and oversee application distribution. This includes troubleshooting complex technical and business issues in mobile and wireless telecommunications, keeping the workforce connected and productive.

Auditing and Reporting

Perform monthly audits of mobile services, scrutinizing international travel usage, zero-usage accounts, and high-data anomalies. Develop insightful reports on monthly mobile usage trends to inform strategic decisions. Collaborate with U.S. and Canadian wireless carriers to resolve connectivity challenges, ensuring reliable service nationwide and beyond.

Documentation and Support

Create and maintain comprehensive knowledge-based documentation for internal teams and end-users, fostering a self-service culture and reducing ticket volumes over time.

Required Qualifications

To excel in this Wireless Telecommunications/Mobile Device Technician role, you need hands-on experience with AirWatch or equivalent MDM platforms, alongside proficiency in ServiceNow for incident management. Strong troubleshooting skills in wireless telecommunications are essential, as is familiarity with major U.S. and Canadian carriers like Verizon, AT&T, and Rogers.

Candidates should demonstrate expertise in mobile device procurement, enrollment, compliance enforcement, and application management. Analytical prowess for conducting audits and generating usage reports is crucial, paired with excellent communication skills for carrier negotiations and end-user support. A proven track record of meeting SLAs, creating technical documentation, and resolving escalated tickets will set you apart. Bonus points for experience in the rental and leasing sector or international mobile usage analysis. A relevant certification in MDM or ITIL is highly desirable.

Why Join Us

Joining Robert Half means more than just a job—it's a gateway to professional excellence. This long-term contract offers stability and the chance to immerse yourself in cutting-edge mobile tech within a dynamic industry. Enjoy competitive compensation, the serene backdrop of Bonita Springs, Florida, and Robert Half's renowned support network, including career coaching, skill-building resources, and exclusive job opportunities.

Work in a collaborative environment where your contributions directly impact business success. With potential for extensions or transitions to permanent roles, this position is a smart career move for ambitious IT professionals. Bonita Springs offers an unbeatable lifestyle—pristine beaches, outdoor adventures, and a thriving community—perfectly complementing your professional growth. Apply today through Robert Half and elevate your career in wireless telecommunications!