About the Role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

We are seeking a motivated, agile, and highly organized individual who thrives in a fast-paced environment with shifting priorities. The ideal candidate is an exceptional communicator, both in stakeholder interactions and customer-facing writing, and is energized by solving complex problems, adapting quickly, and keeping multiple workstreams moving without letting anything fall through the cracks. 

The candidate is expected to be comfortable handling day to day operational tasks as well as working on multiple communications projects and deliverables. The role is responsible for supporting Brokerage Communications activities for the broker/dealer and other affiliated entities and requires strong cross-functional collaboration with corporate communications, senior leadership, engineering, legal, compliance, product, and external vendors. 

This role is based in our Chicago, IL, Denver, CO, New York, NY, or Lake Mary, FL office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

As a Brokerage Communications Associate you will:

• Draft clear, accurate, and customer centric communications on behalf of the broker-dealer and affiliated entities; route for required approvals and partner with stakeholders to remove roadblocks; deliver communications across email, in-app push notifications, inboxes, banners, and physical mail
• Manage competing priorities including day-to-day communications (ex. corporate actions) ad-hoc tasks, SEVs, projects, and various operational and regulatory project work.  
• Define project scope, timelines, and deliverables for communications and operational initiatives; proactively keep work moving forward by identifying backlog tasks, documentation needs, or optimization opportunities
• Participate in the team’s 24/7 on-call rotation, responding quickly to incidents such as SEVs or operational disruptions:
• Assess the communication impact
• Draft urgent customer facing messaging
• Coordinate with corporate communications, engineering, legal, compliance, operations, and leadership
• Ensure accurate, timely delivery and proper documentation of the incident and resulting actions
• Validate the successful delivery of required customer communications using data and reporting tools
• Confirm regulatory delivery requirements are met (trade confirms, statements, annual disclosures, policy updates, etc.)
• Coordinate and execute physical mail fulfillment through an external vendor as needed, ensuring compliant, detailed record-keeping
• Maintain complete and accurate evidence of delivery for audits, exams, and regulatory reviews
• Serve as a trusted collaborator to different departments including (but not limited to) Compliance, Legal, Senior Leadership, Client Services, Operations, Engineering, and Product by providing clarity, structure, and proactive updates
• Ensuring ongoing compliance with rules and regulations applicable to Robinhood's communication processes (obtaining approvals, diligent recordkeeping, etc.) 

Some things we consider critical for the role:

• Series 7 and Series 24 required
• Exceptional written, verbal, and interpersonal communication skills with a professional, positive attitude
• Proficient in working with structured data and AI-powered tools: able to pull, interpret, and reconcile datasets across systems, leverage AI to streamline analysis, and ensure all operational outputs are accurate and on time.
• Highly proactive self-starter
• Excellent organizational skills and ability to manage multiple deadlines effectively
• Strong problem solving skills; comfortable with ambiguity and shifting priorities
• High attention to detail and the ability to quickly learn new systems, tools, and processes
• Bachelor’s Degree or equivalent business experience
• 3+ years of experience in a financial services operations environment
• General understanding of brokerage operations and clearing functions including (or willingness to learn) processes related to customer statements, and trade confirmations

Nice to haves:

• Bachelor’s Degree in Finance, Management Information Systems, or Business Management
• Familiarity with customer communications, regulatory notices, customer statements and trade confirmations, etc. 
• Technical familiarity with Excel, SQL, Figma, AI