About Choice Hotels

Choice Hotels International, Inc. (NYSE: CHH) stands as one of the world's largest lodging franchisors, boasting over 7,400 hotels and more than 625,000 rooms across 45 countries. As a leader in midscale, extended stay, and upscale segments, Choice Hotels offers a diverse portfolio of 22 brands, including beloved names like Comfort Inn, Quality Inn, Radisson, Radisson Blu, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. This extensive network meets every traveler's needs, from economy stays to full-service upper upscale properties. The award-winning Choice Privileges loyalty program enhances guest experiences with reward nights and personalized perks. At Choice Hotels, cultural values such as welcoming and respecting everyone, being bold, quick, curious, and showing integrity drive loyalty, growth, and the true hospitality spirit. Managed hotels like Radisson properties exemplify premium service, making Choice Hotels a powerhouse in the global hospitality industry.

Role Overview

As a Room Attendant at Choice Hotels in Sunnyvale, California, you play a pivotal role in delivering 100% guest satisfaction. Your mission is to provide clean, comfortable, and safe rooms that exceed expectations, embodying genuine hospitality and the Radisson experience. This full-time position involves meticulous cleaning of guest rooms and suites, restocking essentials, and addressing guest needs promptly. Working at a Choice Hotels property means contributing to iconic brands like Comfort Inn and Quality Inn, where attention to detail and a hospitable attitude create memorable stays. With a focus on brand standards, teamwork, and personal responsibility, you'll ensure every guest leaves with a smile.

Key Responsibilities

Room Attendants at Choice Hotels uphold the highest cleanliness and service standards. Core duties include making beds, vacuuming, dusting, arranging furniture, and thoroughly cleaning bathrooms in assigned guest rooms or suites. You'll empty trash containers, replace liners, and restock usable items like soap, towels, amenities, and paper products. Maintaining exterior entryways, hallways, linen closets, and supply areas is essential, as is promptly handling guest laundry and dry-cleaning orders. Report any maintenance needs or special issues to supervisors immediately, secure rooms upon leaving, and manage guest complaints with empathy—listening, apologizing, solving, and following through. Embrace the 'Yes I Can!' ethos to provide exceptional service, noticing dissatisfaction and using judgment for 100% guest satisfaction resolutions. Additional tasks support the service brand behavior and genuine hospitality.

Daily Cleaning Protocols

Adhere to strict protocols to clean multiple room types efficiently, meeting daily quotas while prioritizing quality. This includes removing guest trays, glassware, and silverware, ensuring a spotless environment that reflects Choice Hotels' premium standards.

Qualifications & Requirements

The ideal Room Attendant candidate brings at least one year of hospitality housekeeping experience. Key traits include following instructions, effective communication, and thriving independently or in teams. A strong commitment to exceptional guest service, attention to detail, and the ability to clean diverse room types while meeting quotas are crucial. Flexibility for weekends, holidays, and varying shifts is required, as the hotel operates 24/7. Physically, the role demands repetitive hand/arm movements, lifting up to 50 pounds, pushing/pulling 100 pounds, squatting, bending, kneeling, twisting, and standing for extended periods. Adherence to hotel policies, modeling Choice's cultural values, and a passion for hospitality complete the profile.

Benefits & Perks

Choice Hotels rewards its team with a competitive $19.00 per hour starting wage. Enjoy an excellent benefits package including health, dental, vision coverage, long-term disability, pet insurance, and 401K with matching contributions. Take advantage of paid vacation, personal holiday pay, and 8 paid holidays. Exclusive hotel employee discounts across Comfort Inn, Quality Inn, Radisson, and more brands let you travel affordably. Additional perks include birthday incentives, anniversary rewards, Associate of the Quarter/Year recognitions, and daily meals provided on-site. These benefits foster a supportive environment for long-term career success.

Career Growth

Choice Hotels invests in associate development, offering pathways from Room Attendant to supervisory roles in housekeeping, front desk, or management. With a vast portfolio spanning midscale to upscale brands like Radisson Blu and Quality Inn, opportunities abound for internal promotions, training programs, and skill-building. Demonstrate the cultural values of being bold, quick, and curious to inspire loyalty and growth. Many associates advance through performance incentives and the hospitality spirit that defines Choice Hotels.

Why Join Choice Hotels

Joining Choice Hotels means being part of a dynamic, global leader in hospitality with brands like Comfort Inn, Quality Inn, and Radisson. In Sunnyvale, California, you'll contribute to exceptional guest experiences while enjoying robust benefits, hotel discounts, and a flexible, rewarding environment. The at-will employment model ensures agility, and as an equal opportunity employer, Choice Hotels values diversity without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, or disability. Experience the pride of creating the Radisson experience and driving shareholder value through genuine hospitality.

Role FAQs

What is the pay for Room Attendant?

Starting at $19.00 per hour, with potential for incentives like Associate of the Year awards.

Is experience required?

Yes, a minimum of one year in hospitality housekeeping is preferred.

What shifts will I work?

Flexible schedules including weekends and holidays, as hotels operate 24/7.

Are hotel discounts available?

Yes, significant discounts across Choice Hotels brands like Comfort Inn, Quality Inn, and Radisson.

What physical demands are there?

Lifting 50 lbs, pushing 100 lbs, standing for long periods, bending, and kneeling.

This role offers a premium opportunity to shine in hospitality at Choice Hotels. Apply today and embrace the hospitality spirit!