High-CTR: Managed IT Services Service Desk Consulting Intern - Minneapolis, Minnesota | Apply Now!
RSM
High-CTR: Managed IT Services Service Desk Consulting Intern - Minneapolis, Minnesota | Apply Now!
Job Description
Managed IT Services Service Desk Consulting Intern - Summer 2026
Are you a student passionate about technology and eager to kickstart your career in IT consulting? RSM is looking for a Managed IT Services (MTS) Desk Intern to join our Technology Consulting group for the summer of 2026 in Minneapolis. This internship offers a unique opportunity to be part of a dynamic practice, working with highly trained consultants and gaining exposure to various facets of IT infrastructure.
Role Overview
As a Managed IT Service Desk Intern, you will provide remote technical support to our external managed service clients. This role requires a strong technical aptitude, excellent customer service skills, and a desire to learn. You will be part of a fast-paced, team-oriented environment where you will face real responsibilities and challenging tasks.
A Day in the Life
Here’s what a typical day might look like for you:
- Providing phone and email technical support to end-users.
- Troubleshooting workstations, servers, and network issues.
- Performing system administration tasks for Office 365, Windows Servers, and workstations.
- Monitoring and troubleshooting client backups.
- Documenting support issues and resolution steps in RSM’s ticketing system.
- Communicating with clients to update them on the progress of their issues.
- Escalating complex issues to senior consultants.
Why Minneapolis?
Minneapolis is a vibrant city with a thriving tech industry. As the state's largest city, it is a hub for major corporations and startups alike. The city boasts a high quality of life, affordable living, and a rich cultural scene, making it an ideal place for young professionals to start their careers.
Career Path
An internship with RSM can be the first step towards a successful career in IT consulting. Many of our interns receive full-time offers after graduation and go on to become consultants, senior consultants, and managers within the firm. This role provides a solid foundation for roles such as:
- IT Consultant
- Systems Administrator
- Network Engineer
- IT Manager
Salary & Benefits
While the exact salary for this internship may vary, RSM offers competitive compensation and a comprehensive benefits package, including:
- Paid time off
- Professional development opportunities
- Access to training and certification programs
- Networking opportunities
RSM Culture
At RSM, we believe in empowering our people to realize their full potential. Our culture is built on collaboration, respect, and a commitment to excellence. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and supported.
How to Apply
If you are excited about the opportunity to join our team as a Managed IT Services Service Desk Consulting Intern, we encourage you to apply through our online portal. Please submit your resume, cover letter, and transcripts.
FAQ
- What qualifications are needed for the role?
Pursuing a Bachelor’s degree in Management Information Systems, Computer Science, or a related field with a minimum GPA of 3.0 is preferred.
- What skills will I develop during this internship?
You will develop skills in technical support, troubleshooting, system administration, customer service, and communication.
- Will I have opportunities for professional development?
Yes, RSM offers numerous professional development opportunities, including training programs and mentorship from experienced consultants.
- What is the work environment like at RSM?
RSM has a collaborative, team-oriented environment where employees are encouraged to learn and grow.
- Is there a possibility of a full-time offer after the internship?
Many of our interns receive full-time offers based on their performance and the company's needs.
- What type of projects will I be working on?
You will be working on various projects related to managed IT services, including troubleshooting client issues, performing system administration tasks, and monitoring client backups.
- What kind of support will I receive from my team?
You will receive support from highly trained consultants who will provide mentorship and guidance throughout your internship.
- What are the key responsibilities of this role?
Key responsibilities include providing technical support, troubleshooting issues, documenting solutions, and communicating with clients.
- How does RSM support diversity and inclusion?
RSM is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
- What makes RSM a great place to work?
RSM offers a supportive culture, opportunities for growth, and the chance to work on challenging and rewarding projects.
Locations
- Minneapolis, Minnesota, United States
Salary
44,000 - 66,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportintermediate
- Customer Serviceintermediate
- Troubleshootingintermediate
- System Administrationintermediate
- Microsoft Office 365intermediate
- Windows Serverintermediate
- Workstation Supportintermediate
- Network Troubleshootingintermediate
- Backup Monitoringintermediate
- Ticketing Systemsintermediate
- Problem Solvingintermediate
- Analytical Skillsintermediate
- Communication Skillsintermediate
- Documentationintermediate
- Time Managementintermediate
- Adaptabilityintermediate
Required Qualifications
- Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. (experience)
- Minimum 3.0 GPA preferred (experience)
- Excellent customer service skills (experience)
- Attention to detail (experience)
- Stress tolerance (experience)
- Knowledge of Microsoft Office (Word, Excel, Visio) (experience)
- Knowledge of Apple and Windows-based software/hardware (experience)
- Excellent written and verbal communication skills (experience)
- Problem-solving skills (experience)
- Analytical skills (experience)
- Passion for technology (experience)
Responsibilities
- Provide phone and email technical support for end-users to resolve hardware or software issues.
- Support and troubleshoot workstations, servers, and network related issues.
- Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
- Adaptability to changing processes and technology
- Work well within team interactions
- Monitor and troubleshoot client backups.
- Escalate client issues through the proper channels.
- Manage cases according to defined case impact and priority.
- Maintain client security standards and confidentiality of information.
- Clearly document support issues and all resolution steps in RSM’s ticketing system.
- Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure.
- Update cases and communicate with clients as required until the issue is closed.
Benefits
- general: Professional development opportunities
- general: Exposure to various IT infrastructure facets
- general: Mentorship from highly trained consultants
- general: Access to a large cross-section of engagements and projects
- general: Opportunity to develop I.T. career
- general: Fast-paced, team-oriented environment
- general: Real responsibility and challenging work
- general: Hands-on experience with managed IT services
- general: Networking opportunities within the company
- general: Training on client-facing service desk operations
- general: Personal and professional growth
- general: Supportive work environment
- general: Competitive intern salary
- general: Opportunity for full time offer post graduation
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Managed IT Services Service Desk Consulting Intern - Minneapolis, Minnesota | Apply Now! @ RSM.
Related Books and Jobs
High-CTR: Managed IT Services Service Desk Consulting Intern - Minneapolis, Minnesota | Apply Now!
RSM
High-CTR: Managed IT Services Service Desk Consulting Intern - Minneapolis, Minnesota | Apply Now!
Job Description
Managed IT Services Service Desk Consulting Intern - Summer 2026
Are you a student passionate about technology and eager to kickstart your career in IT consulting? RSM is looking for a Managed IT Services (MTS) Desk Intern to join our Technology Consulting group for the summer of 2026 in Minneapolis. This internship offers a unique opportunity to be part of a dynamic practice, working with highly trained consultants and gaining exposure to various facets of IT infrastructure.
Role Overview
As a Managed IT Service Desk Intern, you will provide remote technical support to our external managed service clients. This role requires a strong technical aptitude, excellent customer service skills, and a desire to learn. You will be part of a fast-paced, team-oriented environment where you will face real responsibilities and challenging tasks.
A Day in the Life
Here’s what a typical day might look like for you:
- Providing phone and email technical support to end-users.
- Troubleshooting workstations, servers, and network issues.
- Performing system administration tasks for Office 365, Windows Servers, and workstations.
- Monitoring and troubleshooting client backups.
- Documenting support issues and resolution steps in RSM’s ticketing system.
- Communicating with clients to update them on the progress of their issues.
- Escalating complex issues to senior consultants.
Why Minneapolis?
Minneapolis is a vibrant city with a thriving tech industry. As the state's largest city, it is a hub for major corporations and startups alike. The city boasts a high quality of life, affordable living, and a rich cultural scene, making it an ideal place for young professionals to start their careers.
Career Path
An internship with RSM can be the first step towards a successful career in IT consulting. Many of our interns receive full-time offers after graduation and go on to become consultants, senior consultants, and managers within the firm. This role provides a solid foundation for roles such as:
- IT Consultant
- Systems Administrator
- Network Engineer
- IT Manager
Salary & Benefits
While the exact salary for this internship may vary, RSM offers competitive compensation and a comprehensive benefits package, including:
- Paid time off
- Professional development opportunities
- Access to training and certification programs
- Networking opportunities
RSM Culture
At RSM, we believe in empowering our people to realize their full potential. Our culture is built on collaboration, respect, and a commitment to excellence. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and supported.
How to Apply
If you are excited about the opportunity to join our team as a Managed IT Services Service Desk Consulting Intern, we encourage you to apply through our online portal. Please submit your resume, cover letter, and transcripts.
FAQ
- What qualifications are needed for the role?
Pursuing a Bachelor’s degree in Management Information Systems, Computer Science, or a related field with a minimum GPA of 3.0 is preferred.
- What skills will I develop during this internship?
You will develop skills in technical support, troubleshooting, system administration, customer service, and communication.
- Will I have opportunities for professional development?
Yes, RSM offers numerous professional development opportunities, including training programs and mentorship from experienced consultants.
- What is the work environment like at RSM?
RSM has a collaborative, team-oriented environment where employees are encouraged to learn and grow.
- Is there a possibility of a full-time offer after the internship?
Many of our interns receive full-time offers based on their performance and the company's needs.
- What type of projects will I be working on?
You will be working on various projects related to managed IT services, including troubleshooting client issues, performing system administration tasks, and monitoring client backups.
- What kind of support will I receive from my team?
You will receive support from highly trained consultants who will provide mentorship and guidance throughout your internship.
- What are the key responsibilities of this role?
Key responsibilities include providing technical support, troubleshooting issues, documenting solutions, and communicating with clients.
- How does RSM support diversity and inclusion?
RSM is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
- What makes RSM a great place to work?
RSM offers a supportive culture, opportunities for growth, and the chance to work on challenging and rewarding projects.
Locations
- Minneapolis, Minnesota, United States
Salary
44,000 - 66,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportintermediate
- Customer Serviceintermediate
- Troubleshootingintermediate
- System Administrationintermediate
- Microsoft Office 365intermediate
- Windows Serverintermediate
- Workstation Supportintermediate
- Network Troubleshootingintermediate
- Backup Monitoringintermediate
- Ticketing Systemsintermediate
- Problem Solvingintermediate
- Analytical Skillsintermediate
- Communication Skillsintermediate
- Documentationintermediate
- Time Managementintermediate
- Adaptabilityintermediate
Required Qualifications
- Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. (experience)
- Minimum 3.0 GPA preferred (experience)
- Excellent customer service skills (experience)
- Attention to detail (experience)
- Stress tolerance (experience)
- Knowledge of Microsoft Office (Word, Excel, Visio) (experience)
- Knowledge of Apple and Windows-based software/hardware (experience)
- Excellent written and verbal communication skills (experience)
- Problem-solving skills (experience)
- Analytical skills (experience)
- Passion for technology (experience)
Responsibilities
- Provide phone and email technical support for end-users to resolve hardware or software issues.
- Support and troubleshoot workstations, servers, and network related issues.
- Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
- Adaptability to changing processes and technology
- Work well within team interactions
- Monitor and troubleshoot client backups.
- Escalate client issues through the proper channels.
- Manage cases according to defined case impact and priority.
- Maintain client security standards and confidentiality of information.
- Clearly document support issues and all resolution steps in RSM’s ticketing system.
- Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure.
- Update cases and communicate with clients as required until the issue is closed.
Benefits
- general: Professional development opportunities
- general: Exposure to various IT infrastructure facets
- general: Mentorship from highly trained consultants
- general: Access to a large cross-section of engagements and projects
- general: Opportunity to develop I.T. career
- general: Fast-paced, team-oriented environment
- general: Real responsibility and challenging work
- general: Hands-on experience with managed IT services
- general: Networking opportunities within the company
- general: Training on client-facing service desk operations
- general: Personal and professional growth
- general: Supportive work environment
- general: Competitive intern salary
- general: Opportunity for full time offer post graduation
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Managed IT Services Service Desk Consulting Intern - Minneapolis, Minnesota | Apply Now! @ RSM.
Related Books and Jobs