Microsoft CE Technical, Senior Associate at RSM - Hyderabad

Role Overview

As a Microsoft CE Technical, Senior Associate in Managed Application Services (MAS) at RSM in Hyderabad, you will be a crucial member of our dynamic team, contributing to the maintenance, optimization, and enhancement of Microsoft Dynamics 365 Customer Engagement (CE) environments for our clients. This role offers exposure to various aspects of our consulting practices, including business solutions, operations best practices, and the application of technology to drive business efficiencies.

A Day in the Life

Your day-to-day activities will involve:

• Designing and developing solutions using Microsoft D365 CE functionalities to meet specific business objectives.
• Managing Dynamics 365 environments, including deploying solutions, applying necessary updates, and refreshing environments to ensure optimal performance.
• Troubleshooting business application and infrastructure issues, identifying root causes, and implementing effective solutions.
• Providing remote consulting services to clients, offering both functional and technical support to address their needs and challenges.
• Gathering and understanding customer business requirements, translating them into actionable solutions, and effectively communicating findings to the team and clients.
• Continuously learning and adopting new technologies to stay ahead of the curve and contribute to innovative solutions.
• Collaborating and interacting with various teams to configure and optimize Microsoft D365 CE systems for clients.
• Managing issues and projects across multiple clients concurrently, ensuring timely resolution and successful project delivery.

Why Hyderabad?

Hyderabad is a vibrant and growing hub for technology and business, making it an ideal location for this role. The city offers a rich culture, diverse culinary scene, and a supportive environment for professional growth. Working in Hyderabad provides opportunities to:

• Be part of a thriving tech community.
• Enjoy a lower cost of living compared to other major metropolitan areas.
• Access a wide range of cultural and recreational activities.
• Advance your career in a dynamic and competitive market.

Career Path

At RSM, we are committed to fostering the professional growth of our employees. As a Microsoft CE Technical, Senior Associate, you can expect a clear career path with opportunities for advancement. Potential career trajectories include:

• Senior Consultant: Lead larger and more complex projects, providing strategic guidance to clients and mentoring junior team members.
• Manager: Oversee multiple projects and teams, ensuring high-quality service delivery and client satisfaction.
• Senior Manager: Drive business development efforts, manage client relationships, and contribute to the overall strategic direction of the firm.
• Principal/Partner: Assume a leadership role, responsible for growing the practice and developing new business opportunities.

Salary & Benefits

RSM offers a competitive salary and benefits package designed to attract and retain top talent. While the exact salary for this role may vary based on experience and qualifications, we strive to provide compensation that is commensurate with market standards. Our comprehensive benefits package includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation and sick leave policies.
• Retirement Plans: 401(k) plan with company match.
• Professional Development: Opportunities for training, certifications, and continuing education.
• Employee Assistance Programs: Resources to support your well-being and work-life balance.

RSM Culture

At RSM, we are proud of our inclusive and collaborative culture. We believe that our people are our greatest asset, and we are committed to providing an environment where everyone can thrive. Our core values include:

• Respect: We treat each other with dignity and value diverse perspectives.
• Integrity: We operate with honesty and transparency in all our interactions.
• Teamwork: We work together to achieve common goals and support each other's success.
• Excellence: We strive for the highest standards of quality and client service.
• Stewardship: We are committed to responsible and sustainable business practices.

How to Apply

If you are interested in joining our team as a Microsoft CE Technical, Senior Associate in Hyderabad, we encourage you to apply online through the RSM careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

1. What is Managed Application Services (MAS)?

   Managed Application Services (MAS) is a suite of services provided by RSM to help clients manage, maintain, and optimize their business applications. This includes services such as application support, maintenance, upgrades, and enhancements.

2. What are the key responsibilities of a Microsoft CE Technical, Senior Associate?

   Key responsibilities include designing and developing solutions, managing Dynamics 365 environments, troubleshooting issues, providing client consulting, gathering business requirements, adopting new technologies, and managing projects.

3. What qualifications are required for this role?

   Required qualifications include an undergraduate degree in a technical field, 4+ years of experience with Microsoft D365 CE and the Power Platform, a strong understanding of CRM functionalities, proficiency in Dynamics 365 configuration tools, and knowledge of development tools like Visual Studio and Dynamics 365 SDK.

4. What is the career path for this role?

   Potential career paths include Senior Consultant, Manager, Senior Manager, and Principal/Partner.

5. What is the salary range for this position?

   The salary range varies based on experience and qualifications. RSM offers a competitive compensation package that is commensurate with market standards.

6. What benefits does RSM offer?

   RSM offers a comprehensive benefits package including health insurance, paid time off, retirement plans, professional development opportunities, and employee assistance programs.

7. What is the work environment like at RSM?

   RSM has an inclusive and collaborative culture where employees are valued and supported. The firm is committed to providing an environment where everyone can thrive.

8. Is there opportunity for remote work?

   This position is primarily based in the Hyderabad office, but RSM offers flexibility in schedules to help employees balance their work and personal lives.

9. What kind of training is provided for this role?

   RSM provides ongoing training and professional development opportunities to help employees stay up-to-date with the latest technologies and best practices.

10. How does RSM support work-life balance?

    RSM offers flexible schedules and a supportive work environment to help employees balance their work and personal lives. The firm also provides employee assistance programs to support well-being.