NOC Engineer 1 at RSM - Hyderabad, Telangana

Join RSM, a leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. At RSM, you'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you, and that's why there's nowhere like RSM.

Role Overview

As a NOC Engineer 1, you will be responsible for performing technical analysis of issues and outages affecting RSM’s Core IT Systems. This role involves troubleshooting and resolving problems, escalating more complex issues to senior engineers when necessary. You will also research and document mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the NOC Engineer 1 must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs.

A Day in the Life

Here’s a glimpse into what your day might look like as a NOC Engineer 1:

• Start your shift by reviewing the current status of systems and networks, checking for any active alerts or incidents.
• Continuously monitor servers, networks, LAN/WAN infrastructure, and SD-WAN appliances using tools like SCOM, SolarWinds, and Orion.
• Respond to alerts promptly by troubleshooting server, network, and application issues, executing scripts if needed, and resolving or escalating incidents based on priority.
• Manage support tickets in ServiceNow, ensuring accurate tracking, SLA compliance, and creating runbooks and knowledge base articles.
• Collaborate with cross-functional teams to resolve infrastructure issues and communicate updates to customers, end-users, and local technicians.
• Generate reports on system health, incidents, and performance trends, identifying recurring issues and recommending preventive measures.
• Participate in scheduled maintenance, patch management, and upgrades, performing basic system administration tasks and executing troubleshooting scripts.
• Contribute to process optimization by aligning with ITIL standards and implementing best practices for incident and problem management.

Why Hyderabad?

Hyderabad is a vibrant and growing city in India, known for its rich history, diverse culture, and thriving technology industry. As a major IT hub, Hyderabad offers numerous opportunities for professional growth and development. The city boasts a high quality of life, with affordable living costs, excellent educational institutions, and a wide range of recreational activities. Working in Hyderabad provides a unique blend of career advancement and cultural experiences.

Career Path

At RSM, we are committed to your professional growth. The NOC Engineer 1 role is an excellent starting point for a career in IT operations and infrastructure management. With experience and continuous learning, you can advance to roles such as:

• NOC Engineer 2
• Senior NOC Engineer
• Network Engineer
• System Administrator
• Infrastructure Manager

RSM provides ample opportunities for training, certifications, and mentorship to help you achieve your career goals.

Salary & Benefits

The estimated salary range for a NOC Engineer 1 in Hyderabad is between ₹600,000 to ₹1,200,000 per year. (Note: This is an estimated range and can vary based on experience, skills, and performance.)

In addition to a competitive salary, RSM offers a comprehensive benefits package that includes:

• Comprehensive health insurance coverage (medical, dental, vision)
• Generous paid time off (PTO) and holiday schedule
• Retirement savings plan with employer matching contributions
• Professional development opportunities and training programs
• Employee assistance program (EAP) for confidential support
• Life insurance and disability coverage
• Flexible work arrangements (depending on role and team)
• Employee referral bonus program
• Wellness programs and resources
• Opportunities for advancement and career growth within RSM
• A supportive and inclusive work environment
• Employee recognition programs
• Tuition reimbursement for continuing education
• Access to cutting-edge technology and tools

RSM Culture

RSM is committed to creating an inclusive and supportive culture where everyone feels valued and empowered. We believe that our people are our greatest asset, and we invest in their growth and development. At RSM, you will be part of a collaborative team that is dedicated to delivering exceptional service to our clients. We foster an environment where you can be yourself, contribute your unique talents, and make a difference.

How to Apply

If you are a motivated and skilled IT professional looking for a challenging and rewarding career, we encourage you to apply for the NOC Engineer 1 position at RSM. Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for RSM.

FAQ

1. What are the key responsibilities of a NOC Engineer 1?

   The NOC Engineer 1 is responsible for monitoring systems and networks, troubleshooting issues, managing incidents, and escalating complex problems to senior engineers.

2. What tools and technologies are used in this role?

   The role involves using tools like SCOM, SolarWinds, Orion, and ServiceNow, as well as scripting languages and system administration skills.

3. What qualifications are required for this position?

   A bachelor's degree in a related field and experience in network and system monitoring are required. Familiarity with ITIL framework and strong troubleshooting skills are also important.

4. What is the work environment like?

   The role operates in a 24x7 environment with critical uptime requirements. It requires effective prioritization and collaboration with cross-functional teams.

5. What opportunities for career advancement are available?

   At RSM, there are opportunities to advance to roles such as NOC Engineer 2, Senior NOC Engineer, Network Engineer, System Administrator, and Infrastructure Manager.

6. What benefits does RSM offer?

   RSM offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, professional development, and more.

7. How does RSM support employee growth and development?

   RSM provides training programs, certifications, mentorship, and opportunities for tuition reimbursement to support employee growth and development.

8. What is the company culture like at RSM?

   RSM fosters an inclusive and supportive culture where everyone feels valued and empowered. The company is committed to employee well-being and offers various wellness programs.

9. How does RSM ensure a good work-life balance?

   RSM offers flexible work arrangements and promotes a healthy work-life balance to support employees' personal and professional lives.

10. What is the interview process like for this role?

    The interview process typically involves an initial screening, a technical interview, and a final interview with the hiring manager. Be prepared to discuss your experience, skills, and problem-solving abilities.