ServiceNow Supervisor – Hyderabad, Telangana

Are you a ServiceNow expert looking for a challenging and rewarding opportunity? Join RSM, a leading provider of professional services to the middle market, as a ServiceNow Supervisor in our Hyderabad office. In this role, you will lead a team responsible for configuring, customizing, and supporting our ServiceNow platform, ensuring it meets the evolving needs of our clients and internal teams. You'll be instrumental in driving efficiency and innovation through the effective utilization of ServiceNow capabilities.

Role Overview

As a ServiceNow Supervisor, you will be responsible for the day-to-day management and technical leadership of a team of ServiceNow developers and administrators. Your primary focus will be on ensuring the stability, performance, and security of our ServiceNow platform. You will work closely with stakeholders to understand their requirements and translate them into effective ServiceNow solutions. You'll also be responsible for mentoring team members, promoting best practices, and driving continuous improvement.

A Day in the Life of a ServiceNow Supervisor

Here's a glimpse into what a typical day might look like:

• Start your day by reviewing team performance and addressing any urgent issues or roadblocks.
• Attend project meetings to discuss requirements and provide technical guidance.
• Review code developed by your team members and provide feedback.
• Work on complex ServiceNow configurations and customizations.
• Mentor team members and provide training on new ServiceNow features.
• Collaborate with other IT teams to ensure seamless integration with other systems.
• Research and evaluate new ServiceNow technologies and solutions.
• Document processes and procedures.
• Stay up-to-date on ServiceNow best practices and industry trends.

Why Hyderabad?

Hyderabad is a vibrant and growing city with a thriving IT industry. It offers a diverse culture, delicious cuisine, and a relatively low cost of living. RSM's Hyderabad office provides a dynamic and collaborative work environment with opportunities for professional growth and development. Located in a modern business park, our office is easily accessible and offers state-of-the-art facilities.

Career Path

RSM is committed to providing its employees with opportunities for career growth and development. As a ServiceNow Supervisor, you can advance to roles such as ServiceNow Manager, ServiceNow Architect, or IT Manager. We offer a variety of training programs and mentorship opportunities to help you reach your full potential.

Salary & Benefits

RSM offers a competitive salary and benefits package that includes health insurance, paid time off, retirement savings plan, and more. We also offer a variety of employee perks, such as discounts on travel and entertainment.

RSM Culture

At RSM, we believe in creating a culture of inclusion and belonging. We value diversity and strive to create an environment where everyone feels respected and valued. We are committed to providing our employees with opportunities for professional growth and development. We also believe in giving back to the community through our RSM Cares program.

How to Apply

If you are a ServiceNow expert with a passion for leading and developing teams, we encourage you to apply for the ServiceNow Supervisor position in Hyderabad. Please submit your resume and cover letter through our online application portal.

Frequently Asked Questions

1. What are the key responsibilities of a ServiceNow Supervisor?

   Key responsibilities include managing a team of ServiceNow developers and administrators, ensuring the stability and performance of the ServiceNow platform, and working with stakeholders to understand their requirements and translate them into effective ServiceNow solutions.

2. What qualifications are required for this role?

   Qualifications include 1 to 4 years of total IT experience, 1-2 years of ServiceNow Support and Development experience, a BE/BTech degree in Computer Science, Information Systems or equivalent field, and ServiceNow CSA certification.

3. What skills are important for success in this role?

   Important skills include experience with ServiceNow modules, application support and development activities, experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs, and understanding of technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, and CSS.

4. What is the career path for a ServiceNow Supervisor at RSM?

   As a ServiceNow Supervisor, you can advance to roles such as ServiceNow Manager, ServiceNow Architect, or IT Manager.

5. What is the salary range for this position?

   The salary range for this position is competitive and commensurate with experience.

6. What benefits does RSM offer?

   RSM offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and more.

7. What is the culture like at RSM?

   At RSM, we believe in creating a culture of inclusion and belonging. We value diversity and strive to create an environment where everyone feels respected and valued.

8. What opportunities are there for professional development at RSM?

   RSM is committed to providing its employees with opportunities for career growth and development. We offer a variety of training programs and mentorship opportunities to help you reach your full potential.

9. Does RSM offer flexible work arrangements?

   Yes, RSM offers flexible work arrangements to help employees balance their work and personal lives.

10. How does RSM support diversity and inclusion?

    RSM is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We have various initiatives and programs in place to promote diversity and inclusion, including employee resource groups and training programs.

We encourage you to apply and discover the RSM experience!