ServiceNow Supervisor at RSM: Empowering Clients Through Strategic Portfolio Management

Are you a seasoned ServiceNow professional with a passion for driving business value through strategic portfolio management? Do you thrive in a collaborative environment where you can lead and mentor a team while delivering exceptional solutions to clients? If so, RSM has an exciting opportunity for you as a ServiceNow Supervisor.

As a ServiceNow Supervisor at RSM, you'll play a pivotal role in helping middle-market businesses implement and optimize the ServiceNow Strategic Portfolio Management (SPM) application suite. You'll work closely with clients, technicians, and other team members to analyze requirements, design solutions, and ensure the successful delivery of projects. Your expertise in ServiceNow, project management, and business process design will be instrumental in driving client success and fostering long-term relationships.

Role Overview

The ServiceNow Supervisor role at RSM is a leadership position that requires a blend of technical expertise, business acumen, and project management skills. You'll be responsible for:

• Leading discovery workshops with clients to understand their business needs and objectives.
• Defining project goals and scope, and managing the product backlog to ensure alignment with client priorities.
• Overseeing development stages and providing guidance to technical team members.
• Acting as the primary liaison between stakeholders and developers, ensuring clear communication and collaboration.
• Providing subject matter expertise on project, portfolio, and agile management best practices.
• Designing business processes to meet client goals and needs, and documenting functional designs and user stories.
• Mentoring teammates on ServiceNow platform best practices and providing guidance on SPM modeling and customizations.

A Day in the Life

Here's a glimpse into what a typical day might look like for a ServiceNow Supervisor at RSM:

• Morning: Start the day by reviewing project progress and addressing any roadblocks or challenges. Participate in a stand-up meeting with the development team to discuss priorities and coordinate tasks.
• Mid-day: Lead a design workshop with a client to gather requirements for a new ServiceNow SPM implementation. Facilitate discussions, document key decisions, and develop a detailed project plan.
• Afternoon: Work with technical team members to troubleshoot issues and design enhancements to existing ServiceNow modules. Review code and provide feedback to ensure quality and adherence to best practices.
• Late Afternoon: Prepare and deliver a presentation to management on project status, risks, and opportunities. Respond to client inquiries and provide updates on project milestones.

Why [City, State]?

RSM has a strong presence in [City], [State], and we're committed to growing our ServiceNow practice in this vibrant market. [City] offers a diverse and thriving business environment, with a strong demand for ServiceNow expertise. As a ServiceNow Supervisor in [City], you'll have the opportunity to work with a wide range of clients across various industries, and you'll be part of a dynamic team that's dedicated to delivering exceptional results.

Furthermore, [City] offers a high quality of life, with a thriving cultural scene, excellent schools, and access to outdoor recreational activities. Whether you're a seasoned professional or just starting your career, [City] is a great place to live and work.

Career Path

RSM is committed to providing our employees with opportunities for career growth and advancement. As a ServiceNow Supervisor, you'll have the opportunity to develop your leadership skills and expand your technical expertise. You can advance to roles such as Senior Supervisor, Manager, or even Director, depending on your performance and career aspirations. RSM also offers a variety of training and development programs to help you achieve your career goals.

Salary & Benefits

RSM offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for a ServiceNow Supervisor in [City] is typically between $95,000 and $145,000 per year, depending on experience and qualifications. In addition to salary, RSM offers a comprehensive benefits package that includes:

• Comprehensive health insurance coverage, including medical, dental, and vision plans.
• Generous paid time off (PTO) policy, including vacation, sick leave, and holidays.
• Retirement savings plan with company matching contributions.
• Professional development opportunities and tuition reimbursement.
• Employee assistance program (EAP) and wellness programs.
• Life insurance and disability coverage.
• Flexible work arrangements and employee recognition programs.

RSM Culture

At RSM, we're committed to creating an inclusive and supportive work environment where everyone can thrive. We believe that our people are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our culture is based on the following values:

• Respect: We treat each other with respect and value individual differences.
• Integrity: We act with integrity and honesty in all that we do.
• Collaboration: We work together as a team to achieve common goals.
• Excellence: We strive for excellence in everything we do.
• Stewardship: We are responsible stewards of our clients' resources and our company's assets.

How to Apply

If you're ready to take your career to the next level and join a dynamic team at RSM, we encourage you to apply for the ServiceNow Supervisor position today. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a ServiceNow Supervisor at RSM?
   The ServiceNow Supervisor is responsible for leading discovery workshops, defining project goals, overseeing development stages, acting as a liaison between stakeholders and developers, and providing subject matter expertise on ServiceNow SPM implementations.
2. What qualifications are required for this position?
   The ideal candidate will have 3+ years of experience in IT integration, outsourcing, performance consulting, or management consulting, 5+ years of project portfolio management experience, and full life cycle COTS implementation experience. Strong communication skills and the ability to work in a collaborative environment are also essential.
3. What is the salary range for a ServiceNow Supervisor at RSM?
   The salary range for this position is typically between $95,000 and $145,000 per year, depending on experience and qualifications.
4. What benefits does RSM offer?
   RSM offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, professional development opportunities, and more.
5. What is the culture like at RSM?
   RSM has an inclusive and supportive work environment where everyone can thrive. Our culture is based on respect, integrity, collaboration, excellence, and stewardship.
6. What are the opportunities for career advancement at RSM?
   RSM offers a variety of opportunities for career growth and advancement. You can advance to roles such as Senior Supervisor, Manager, or Director, depending on your performance and career aspirations.
7. Where are the ServiceNow Supervisor positions located?
   These positions can be based in Edmonton, Calgary, Vancouver, or Toronto.
8. Does this position require travel?
   Yes, travel expectations are up to 20%.
9. What type of projects will I be working on?
   You'll be working on ServiceNow Strategic Portfolio Management (SPM) implementations for middle-market businesses across diverse industries.
10. Who will I be working with?
    You'll be working closely with clients, technicians, and other team members, including RSM subject matter experts and management.