IT Support Analyst Careers at RSM - Hyderabad, Telangana | Apply Now!
RSM
IT Support Analyst Careers at RSM - Hyderabad, Telangana | Apply Now!
Job Description
IT Support Analyst at RSM: Hyderabad, Telangana
Are you a tech-savvy problem solver passionate about providing exceptional IT support? RSM in Hyderabad, Telangana is seeking a dedicated IT Support Analyst to join our dynamic team. In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring smooth operations. If you're looking for a rewarding career in a collaborative environment, RSM is the place for you!
Role Overview
As an IT Support Analyst, you will play a crucial role in maintaining the functionality and efficiency of our IT infrastructure. You will be responsible for:
- Providing technical support to end-users via phone, email, and chat.
- Troubleshooting hardware, software, and network issues.
- Escalating complex issues to senior support teams.
- Performing PC setup and deployment for new employees.
- Maintaining local hardware inventory and network devices.
- Ensuring IT security protocols are followed.
A Day in the Life
Here’s a glimpse into a typical day for an IT Support Analyst at RSM:
- Morning: Arrive at the office and check the help desk ticketing system for new support requests. Prioritize tasks based on urgency and impact.
- Mid-morning: Respond to phone calls and emails from employees experiencing technical difficulties. Troubleshoot issues related to software applications, network connectivity, and hardware malfunctions.
- Lunch: Take a break and recharge in our employee lounge, connecting with colleagues.
- Afternoon: Work on PC setup and deployment for new hires, ensuring they have the necessary tools and training. Perform hardware and software upgrades as needed.
- Late Afternoon: Monitor the network for potential security threats and take proactive measures to prevent incidents. Update documentation and knowledge base articles to assist other team members.
- End of Day: Wrap up any pending tasks and prepare for the next day. Collaborate with senior IT staff on ongoing projects and initiatives.
Why Hyderabad?
Hyderabad, also known as the “City of Pearls,” is a vibrant and rapidly growing metropolis in India. It offers a unique blend of rich history, modern infrastructure, and a thriving IT industry. Working at RSM in Hyderabad provides you with the opportunity to:
- Be part of a global professional services firm with a strong presence in India.
- Contribute to the growth of the Indian economy.
- Enjoy a high quality of life with affordable living costs.
- Experience the diverse culture and cuisine of Hyderabad.
- Advance your career in a dynamic and supportive environment.
Career Path
RSM is committed to providing employees with opportunities for professional growth and development. As an IT Support Analyst, you can advance your career through various pathways:
- Senior IT Support Analyst: Gain expertise in specific areas of IT support and take on leadership responsibilities.
- System Administrator: Manage and maintain server infrastructure, ensuring optimal performance and security.
- Network Engineer: Design, implement, and troubleshoot network infrastructure, ensuring reliable connectivity.
- IT Security Specialist: Protect RSM's data and systems from cyber threats, implementing security measures and protocols.
- IT Manager: Lead and manage IT teams, overseeing IT operations and projects.
Salary and Benefits
The salary for an IT Support Analyst at RSM in Hyderabad is competitive and commensurate with experience. In addition to a competitive base salary, RSM offers a comprehensive benefits package, including:
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick, holidays)
- Retirement plan with company match
- Professional development opportunities
- Employee assistance program (EAP)
- Life insurance and disability coverage
RSM Culture
At RSM, we believe in fostering an inclusive and collaborative culture where everyone can thrive. We value:
- Integrity: We act with honesty and transparency in all our dealings.
- Respect: We treat each other with dignity and value diverse perspectives.
- Teamwork: We work together to achieve common goals.
- Excellence: We strive for the highest standards of performance.
- Stewardship: We are responsible stewards of our resources and reputation.
How to Apply
If you're ready to join the RSM team as an IT Support Analyst in Hyderabad, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the required qualifications for this role? A bachelor's degree in Information Technology or a related field is preferred, along with 1-3 years of experience in IT support.
- What skills are essential for success in this role? Strong technical skills, excellent communication skills, and the ability to work independently and as part of a team are crucial.
- What is the career path for an IT Support Analyst at RSM? You can advance to roles such as Senior IT Support Analyst, System Administrator, Network Engineer, IT Security Specialist, or IT Manager.
- What is the salary range for this position? The salary range for this position is dependent upon experience and skills.
- What benefits does RSM offer? RSM offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and professional development opportunities.
- What is the work environment like at RSM? RSM fosters an inclusive and collaborative culture where everyone can thrive.
- What opportunities are there for professional development? RSM provides employees with various professional development opportunities, including training programs and tuition reimbursement.
- What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews.
- Does RSM offer relocation assistance? Relocation assistance may be available for eligible candidates.
- Is there room for growth within the company? Yes, RSM encourages employees to develop new skills and advance within the company.
Locations
- Hyderabad, Telangana, India
Salary
Estimated Salary Rangemedium confidence
495,000 - 825,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportintermediate
- Hardware Troubleshootingintermediate
- Software Installationintermediate
- Network Troubleshootingintermediate
- Active Directoryintermediate
- PC Setupintermediate
- PC Deploymentintermediate
- Hardware Upgradesintermediate
- Software Upgradesintermediate
- Virus Removalintermediate
- Spyware Removalintermediate
- Hardware Inventory Managementintermediate
- Network Device Maintenanceintermediate
- Print Server Maintenanceintermediate
- Customer Serviceintermediate
- Remote Supportintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Time Managementintermediate
- Documentationintermediate
- Windows Operating Systemsintermediate
- Microsoft Office Suiteintermediate
- Network Printersintermediate
- Scannersintermediate
- Multi-function Devicesintermediate
Required Qualifications
- Bachelor's degree in Information Technology or related field, or equivalent experience. (experience)
- Minimum of 1-3 years of experience in IT support or a related role. (experience)
- Strong knowledge of computer hardware and software. (experience)
- Experience with Active Directory user and computer management. (experience)
- Proficiency in troubleshooting hardware, software, and network issues. (experience)
- Excellent communication and customer service skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Experience with remote support tools and techniques. (experience)
- Familiarity with ITIL framework is a plus. (experience)
- Relevant certifications such as CompTIA A+ or Network+ are preferred. (experience)
- Understanding of network protocols (TCP/IP, DNS, DHCP). (experience)
- Experience with managing and maintaining network printers and scanners. (experience)
- Ability to prioritize and manage multiple tasks effectively. (experience)
- Strong problem-solving skills and attention to detail. (experience)
- Experience with virus and spyware removal tools. (experience)
- Knowledge of IT security best practices. (experience)
Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Respond to user inquiries regarding incidents with applications, networks, platforms, and servers.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex issues to L2 and L3 support teams as appropriate.
- Perform complete PC setup and deployment for new employees using standard hardware, images, and software.
- Train new employees on the use of PC and other networked equipment.
- Assign users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Coordinate with authorized vendors for PC hardware repair.
- Monitor and remove viruses, spyware, and other non-authorized software.
- Maintain local hardware inventory.
- Maintain local office network devices and print server.
- Install and upgrade network devices as required.
- Report server issues to appropriate networking teams and assist in troubleshooting.
- Setup and maintain network printers, scanners, and multi-function devices.
- Document solutions to common problems and update knowledge base.
- Follow established IT policies and procedures.
- Participate in team meetings and training sessions.
- Contribute to the continuous improvement of IT support processes.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance (medical, dental, vision).
- general: Paid time off (vacation, sick, holidays).
- general: Retirement plan with company match.
- general: Professional development opportunities and training programs.
- general: Employee assistance program (EAP).
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA).
- general: Health savings account (HSA).
- general: Wellness programs and initiatives.
- general: Employee referral bonus program.
- general: Tuition reimbursement for eligible courses.
- general: Opportunities for career advancement.
- general: Employee discounts on various products and services.
- general: Supportive and inclusive work environment.
- general: Recognition programs for outstanding performance.
- general: Relocation assistance (if applicable).
- general: Commuting benefits (if applicable).
- general: Employee resource groups (ERGs) for diversity and inclusion.
- general: Volunteer opportunities and community involvement initiatives.
- general: Stock purchase plan (if applicable).
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Analyst Careers at RSM - Hyderabad, Telangana | Apply Now! @ RSM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
IT Support Analyst Careers at RSM - Hyderabad, Telangana | Apply Now!
RSM
IT Support Analyst Careers at RSM - Hyderabad, Telangana | Apply Now!
Job Description
IT Support Analyst at RSM: Hyderabad, Telangana
Are you a tech-savvy problem solver passionate about providing exceptional IT support? RSM in Hyderabad, Telangana is seeking a dedicated IT Support Analyst to join our dynamic team. In this role, you will be the first point of contact for our employees, resolving technical issues and ensuring smooth operations. If you're looking for a rewarding career in a collaborative environment, RSM is the place for you!
Role Overview
As an IT Support Analyst, you will play a crucial role in maintaining the functionality and efficiency of our IT infrastructure. You will be responsible for:
- Providing technical support to end-users via phone, email, and chat.
- Troubleshooting hardware, software, and network issues.
- Escalating complex issues to senior support teams.
- Performing PC setup and deployment for new employees.
- Maintaining local hardware inventory and network devices.
- Ensuring IT security protocols are followed.
A Day in the Life
Here’s a glimpse into a typical day for an IT Support Analyst at RSM:
- Morning: Arrive at the office and check the help desk ticketing system for new support requests. Prioritize tasks based on urgency and impact.
- Mid-morning: Respond to phone calls and emails from employees experiencing technical difficulties. Troubleshoot issues related to software applications, network connectivity, and hardware malfunctions.
- Lunch: Take a break and recharge in our employee lounge, connecting with colleagues.
- Afternoon: Work on PC setup and deployment for new hires, ensuring they have the necessary tools and training. Perform hardware and software upgrades as needed.
- Late Afternoon: Monitor the network for potential security threats and take proactive measures to prevent incidents. Update documentation and knowledge base articles to assist other team members.
- End of Day: Wrap up any pending tasks and prepare for the next day. Collaborate with senior IT staff on ongoing projects and initiatives.
Why Hyderabad?
Hyderabad, also known as the “City of Pearls,” is a vibrant and rapidly growing metropolis in India. It offers a unique blend of rich history, modern infrastructure, and a thriving IT industry. Working at RSM in Hyderabad provides you with the opportunity to:
- Be part of a global professional services firm with a strong presence in India.
- Contribute to the growth of the Indian economy.
- Enjoy a high quality of life with affordable living costs.
- Experience the diverse culture and cuisine of Hyderabad.
- Advance your career in a dynamic and supportive environment.
Career Path
RSM is committed to providing employees with opportunities for professional growth and development. As an IT Support Analyst, you can advance your career through various pathways:
- Senior IT Support Analyst: Gain expertise in specific areas of IT support and take on leadership responsibilities.
- System Administrator: Manage and maintain server infrastructure, ensuring optimal performance and security.
- Network Engineer: Design, implement, and troubleshoot network infrastructure, ensuring reliable connectivity.
- IT Security Specialist: Protect RSM's data and systems from cyber threats, implementing security measures and protocols.
- IT Manager: Lead and manage IT teams, overseeing IT operations and projects.
Salary and Benefits
The salary for an IT Support Analyst at RSM in Hyderabad is competitive and commensurate with experience. In addition to a competitive base salary, RSM offers a comprehensive benefits package, including:
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick, holidays)
- Retirement plan with company match
- Professional development opportunities
- Employee assistance program (EAP)
- Life insurance and disability coverage
RSM Culture
At RSM, we believe in fostering an inclusive and collaborative culture where everyone can thrive. We value:
- Integrity: We act with honesty and transparency in all our dealings.
- Respect: We treat each other with dignity and value diverse perspectives.
- Teamwork: We work together to achieve common goals.
- Excellence: We strive for the highest standards of performance.
- Stewardship: We are responsible stewards of our resources and reputation.
How to Apply
If you're ready to join the RSM team as an IT Support Analyst in Hyderabad, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the required qualifications for this role? A bachelor's degree in Information Technology or a related field is preferred, along with 1-3 years of experience in IT support.
- What skills are essential for success in this role? Strong technical skills, excellent communication skills, and the ability to work independently and as part of a team are crucial.
- What is the career path for an IT Support Analyst at RSM? You can advance to roles such as Senior IT Support Analyst, System Administrator, Network Engineer, IT Security Specialist, or IT Manager.
- What is the salary range for this position? The salary range for this position is dependent upon experience and skills.
- What benefits does RSM offer? RSM offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and professional development opportunities.
- What is the work environment like at RSM? RSM fosters an inclusive and collaborative culture where everyone can thrive.
- What opportunities are there for professional development? RSM provides employees with various professional development opportunities, including training programs and tuition reimbursement.
- What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews.
- Does RSM offer relocation assistance? Relocation assistance may be available for eligible candidates.
- Is there room for growth within the company? Yes, RSM encourages employees to develop new skills and advance within the company.
Locations
- Hyderabad, Telangana, India
Salary
Estimated Salary Rangemedium confidence
495,000 - 825,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportintermediate
- Hardware Troubleshootingintermediate
- Software Installationintermediate
- Network Troubleshootingintermediate
- Active Directoryintermediate
- PC Setupintermediate
- PC Deploymentintermediate
- Hardware Upgradesintermediate
- Software Upgradesintermediate
- Virus Removalintermediate
- Spyware Removalintermediate
- Hardware Inventory Managementintermediate
- Network Device Maintenanceintermediate
- Print Server Maintenanceintermediate
- Customer Serviceintermediate
- Remote Supportintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Time Managementintermediate
- Documentationintermediate
- Windows Operating Systemsintermediate
- Microsoft Office Suiteintermediate
- Network Printersintermediate
- Scannersintermediate
- Multi-function Devicesintermediate
Required Qualifications
- Bachelor's degree in Information Technology or related field, or equivalent experience. (experience)
- Minimum of 1-3 years of experience in IT support or a related role. (experience)
- Strong knowledge of computer hardware and software. (experience)
- Experience with Active Directory user and computer management. (experience)
- Proficiency in troubleshooting hardware, software, and network issues. (experience)
- Excellent communication and customer service skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Experience with remote support tools and techniques. (experience)
- Familiarity with ITIL framework is a plus. (experience)
- Relevant certifications such as CompTIA A+ or Network+ are preferred. (experience)
- Understanding of network protocols (TCP/IP, DNS, DHCP). (experience)
- Experience with managing and maintaining network printers and scanners. (experience)
- Ability to prioritize and manage multiple tasks effectively. (experience)
- Strong problem-solving skills and attention to detail. (experience)
- Experience with virus and spyware removal tools. (experience)
- Knowledge of IT security best practices. (experience)
Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Respond to user inquiries regarding incidents with applications, networks, platforms, and servers.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex issues to L2 and L3 support teams as appropriate.
- Perform complete PC setup and deployment for new employees using standard hardware, images, and software.
- Train new employees on the use of PC and other networked equipment.
- Assign users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Coordinate with authorized vendors for PC hardware repair.
- Monitor and remove viruses, spyware, and other non-authorized software.
- Maintain local hardware inventory.
- Maintain local office network devices and print server.
- Install and upgrade network devices as required.
- Report server issues to appropriate networking teams and assist in troubleshooting.
- Setup and maintain network printers, scanners, and multi-function devices.
- Document solutions to common problems and update knowledge base.
- Follow established IT policies and procedures.
- Participate in team meetings and training sessions.
- Contribute to the continuous improvement of IT support processes.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance (medical, dental, vision).
- general: Paid time off (vacation, sick, holidays).
- general: Retirement plan with company match.
- general: Professional development opportunities and training programs.
- general: Employee assistance program (EAP).
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA).
- general: Health savings account (HSA).
- general: Wellness programs and initiatives.
- general: Employee referral bonus program.
- general: Tuition reimbursement for eligible courses.
- general: Opportunities for career advancement.
- general: Employee discounts on various products and services.
- general: Supportive and inclusive work environment.
- general: Recognition programs for outstanding performance.
- general: Relocation assistance (if applicable).
- general: Commuting benefits (if applicable).
- general: Employee resource groups (ERGs) for diversity and inclusion.
- general: Volunteer opportunities and community involvement initiatives.
- general: Stock purchase plan (if applicable).
Tags & Categories
Answer 10 quick questions to check your fit for IT Support Analyst Careers at RSM - Hyderabad, Telangana | Apply Now! @ RSM.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs