Managed IT Services Consulting Intern - Summer 2026 - Boston, MA

Role Overview

Are you a student passionate about technology and eager to gain hands-on experience in the world of Managed IT Services? RSM is seeking a motivated and enthusiastic Managed IT Services (MTS) Desk Consulting Intern to join our Technology Consulting group in Boston for the Summer of 2026. This internship offers a unique opportunity to be part of a dynamic practice, working directly with highly trained consultants and gaining exposure to a wide range of engagements and projects that will develop your IT career.

As a Managed IT Services Desk Intern, you will provide remote technical support to our external managed service clients, assisting with hardware and software issues, systems administration, and network troubleshooting. This position requires strong technical aptitude, excellent customer service skills, and a desire to learn and grow in a fast-paced, team-oriented environment.

A Day in the Life

As a Managed IT Services Consulting Intern, your day-to-day responsibilities may include:

• Providing phone and email technical support to end-users, resolving hardware and software issues.
• Troubleshooting workstations, servers, and network-related problems.
• Performing systems administration tasks for Office 365, Windows Servers, and workstations across multiple clients.
• Monitoring and troubleshooting client backups.
• Escalating client issues through the proper channels.
• Managing cases according to defined case impact and priority.
• Maintaining client security standards and confidentiality of information.
• Contributing to documentation and knowledge base articles.
• Participating in team meetings and training sessions.

Why Boston, Massachusetts?

Boston is a hub of innovation and technology, making it an ideal location to launch your IT career. The city boasts a thriving tech industry, a strong academic presence, and a vibrant cultural scene. Interning in Boston provides access to numerous networking opportunities, industry events, and potential career paths within the region's diverse economy.

Career Path at RSM

An internship with RSM can serve as a launching pad for a successful career in technology consulting. Many of our interns receive full-time offers upon graduation, allowing them to continue their growth within the firm. RSM offers a clear career path with opportunities for advancement, leadership development, and specialization in areas such as cybersecurity, cloud computing, and data analytics.

Salary & Benefits

RSM offers a competitive intern salary, commensurate with experience and qualifications. In addition to a competitive salary, interns may be eligible for benefits such as:

• Paid time off
• Holidays
• Training and development opportunities
• Mentorship programs
• Networking events

RSM is committed to providing a supportive and rewarding work environment for all employees, including interns.

RSM Culture

At RSM, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and continuous learning. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. RSM provides opportunities for professional growth, personal development, and community involvement. We encourage our employees to bring their whole selves to work and to make a positive impact on our clients and communities.

How to Apply

If you are a motivated and enthusiastic student seeking a challenging and rewarding internship in Managed IT Services, we encourage you to apply. To apply for the Managed IT Services Consulting Intern position in Boston, please submit your resume and cover letter through the RSM careers website. Be sure to highlight your relevant skills, experience, and career goals.

Frequently Asked Questions (FAQ)

1. What qualifications are required for the Managed IT Services Consulting Intern position?

   Ideal candidates will be currently pursuing a bachelor's degree in Information Technology, Computer Science, or a related field. Basic understanding of computer hardware and software, operating systems, networking concepts, and Microsoft Office Suite are required.

2. What does a Managed IT Services Consulting Intern do?

   An MTS Desk Intern provides remote technical support to managed service clients. This includes troubleshooting hardware/software issues, system administration, and network-related tasks.

3. What skills will I develop during this internship?

   You will gain technical proficiency in areas such as systems administration, network troubleshooting, and security. You'll also improve your customer service, communication, and problem-solving skills.

4. Will this internship lead to a full-time job?

   Many interns receive full-time offers, based on performance and business needs. The internship provides a great opportunity to demonstrate your capabilities and fit within the firm.

5. What is the work environment like at RSM?

   RSM fosters a collaborative, innovative, and inclusive work environment. We value teamwork, continuous learning, and personal development.

6. What kind of training will I receive?

   RSM provides training and development opportunities to help you succeed in your role. You'll also receive mentorship and guidance from senior team members.

7. What are the working hours for this internship?

   Internship hours are typically full-time during the summer. Specific schedules are determined with your manager.

8. How does RSM support diversity and inclusion?

   RSM is committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We have employee resource groups and diversity initiatives to promote inclusion.

9. Can international students apply for this internship?

   Applicants must be eligible to work in the United States without sponsorship.

10. How is performance evaluated?

    Performance is evaluated through regular feedback from your manager and team members. You'll have opportunities to discuss your progress and receive guidance for improvement.